Reviews (24)
Horrible customer service over the phone had to cancel them.dont let anyone call to you in a disrespectful way. Call September 6 at 11:12 am and got one of the most rude person I deal with in so long
Horrible customer service.
I have this company for HVAC. I had a home warranty and they dragged there behinds. The girls in the office work really hard to get everything done. People need to realize when dealing with a home warranty Decker Brothers staff can only do so much with out the home warranty approving anything. I stayed in touch with my home warranty to make sure they are doing there job so Decker Brothers can do there’s. While reading some other reviews customers need to realize that they are the ones that hold the policy with the home warranty. It is their responsibility to keep in contact with the home warranty.
Highly recommended! We use Decker Brothers at Laguna Creek Apartments in Elk Grove, CA, they have always came out in a reasonable time frame for service. Every time we have an A/C issue in one of our apartments, Christy who takes my calls, has amazing customer service, and has always been very kind and friendly. She also follows up with us to insure everything is OK after the visits. Jordan the A/C tech has great knowledge of what he is doing, has a professional attitude, and is kind to the residents as well as the office staff. Again, I cant say enough on how much we appreciate the staff at Decker Brothers for their hard work and kindness.
Buyer beware! They were great with getting out there right away to bid and collect a deposit but 2 months out to do the job We had a patio cover installed in May of 2021 and there were several issues with the installation. It took at least 10 phone calls and 3 visits for them to correct the issues. Installation was to include full installation of 3 ceiling fans on the patio cover. The installer installed the fans without even asking where we wanted them located. They looked horrible. They had to come out again and move everything. Fast forward to April 2022. The electrical to the fans/lights no longer work. I called 8 times and left messages with no return call, emailed them 4 times with no response and texted their text only number twice with no response. I started documenting everything at this point in case we ended up in court. Finally about 2 weeks later someone answered the phone and assured me it would be taken care of and tranferred me to the scheduler, Bethany. Bethany must be a hired relative because I think anyone else would have fired her along time ago. After she explained to me how busy they are(I could care less) she stated that she does not have the schedule for next week yet and will call me the following week once she had the schedule And that they could only schedule if they happen to be in the area. That never happened. By now it is mid June. I call the following week and talked to helpful Bethany again and she said that she would have to schedule us on a day when they are in the area and would call me that Friday to put me on the schedule for the following week. She never called. I called back again on Monday and she then told me she hasn't done the schedule yet but she will call me the next day. That never happened so I called at the end of the day on Tuesday. She said they could come July 5th and they will call early morning to tell us the time. They were a no show. So I called to find out what happened and she said we never had an appt that
Horrible horrible service.... very unprofessional the lady on the confirmed the apt than emailed me the details.... waited 4 hours for the service guy to show up..... never showed up!! Called up Decker brother construction again.... she denied i had apt ... I had to send her the previous email she sent me....
Had issues with my central heating unit. Decker Brothers was assigned by my Home Warranty company. They showed up quickly, diagnosed the issue (which required a control board replacement) - they were able to purchase the replacement part and come within 2 days to fix everything. Very grateful for the work they've done as we didn't have heating for a few days with 45F temperatures at night.
Family owned small business with great service! The detail for our job was quick and painless, installers were on time, very polite, wore masks, cleaned up all trash they brought / unpacked and took our old unit (we had a water heater replaced). Very friendly and hassle free, would absolutely recommend.
Honest company! Always great service.
They are always efficient and thorough. I have used them for years.
We put a order in months and months ago and we've been getting nothing but the runaround And they violated our contract even after we put a deposit down. I cannot recommend this company at this point in time
I’ve been using Deckers for years. They provided great service at several locations from Stockton to Turlock. Great price for exceptional work. Leah and Susan in the office are very friendly and great at what they do!
They are professional, do not leave a mess and put my awnings up super quickly! I’ve been told my backyard looks like a resort!
The staff at Decker Brothers has been great. They installed a patio cover for me and it looks wonderful! The crew was very professional and kept me informed throughout the entire process from start to finish. I would absolutely recommend.
I have had the Pleasure of working with Decker brothers construction for over two years now at our business and currently my home. This company works with integrity, honor and pride. Striving with only one goal in mind, and that is to make their customers happy. Today I had a patio cover installed in my own home, to say I am extremely happy with the outcome is an understatement. My awning is absolutely fabulous, the colors match my house beautifully...not to mention that the job was done perfectly! Whether you need work done for your heating and air-conditioning or patio covers, you do not want to have any other company to do the work for you except Decker brothers construction. I strongly recommend this company for any home or business. Saying Thank you is not nearly enough to extend my gratitude for the amazing job that you have done. I applaude you and your amazing crew, I will continue to recommend you to anyone and everyone I know... thank you John and Joe Decker along with your amazing staff❤️
Decker Bros Const provided prompt, courteous and expert service. After experiencing a stressful, long and potentially expensive experience with a different company, Lea from Decker Bros called me quickly and was very kind and sent technicians within a couple of hours. Levi and Donald arrived, listened to my layman's explanation of my furnace problem, got busy fixing the problem and were finished within the hour with no additional costs to me. I will definitely call Decker Bros Const in the future with any heating or a/c problems, they treated me with kindness and respect and I felt valued as a customer.
Great customer service. Technicians are great and know exactly what they are doing! Definately recommend them for all your patio cover, heating and air conditioning needs
Fantastic service last Friday we could not be happier with our ac unit running again
John at decker brothers was absolutely professional and stuck to his word on our new patio. We absolutely had nothing short of a great experience. Highly recommend ! 5 stars
The laborers that came out to do the patio cover did an excellent job they get 5 stars! I am giving 3 stars because of communication problems with the office staff.