Reviews (35)
Same day service timely. Excellent service at reasonable price. Alex very professional. Great work.
Update: After I left this review the company called me and wanted to make it write. They sent out another repair guy and he explained that the first repair guy was new and didn't do the job he was supposed to. He was supposed to swap the belts, pulley and idlers. He only swapped put the belt. After fixing the dryer the second time he apologized and had the office call me. The ended up giving me 1/2 off for the inconvenience and asked me to change my review. As of now the dryer is working as it should. With all the good reviews I decided to use Fuse HVAC and Appliance repair. Boy did i make a mistake. They way overcharged me. To swap out a belt on a dryer it eneded up costing me $390. The belt alone was $155 dollars. I looked up the belt on Google and it was less than $35 dollars. For less than an hours work they charged $225. The technician didn't speak English and had to use Google translate to tell me what he was doing. I agreed to the repair because I thought it was more substantial than a belt. Oh and he "mistakenly" tried to charge me a hundred dollars more than what I paid. Luckily, I caught the mistake. And after talking to the manager they stood by their charges. I then contacted another Appliance repair company and they quoted $160 for the same job. Then to top it all off I found extra screws on the ground that were supposed to be in the dryer. And when I called the company the wouldn't agree on a time to come put thw screws back in. They just said they would call me. Save yourself a lot of money and frustration, don't use Pro Max Dba Fuse hvac and Appliance repair.
Appliance Repair Pro
I'm so happy that Pro Max HVAC & Appliance Repair will be taking care of our dryer vent. This was the second time our house had been serviced. They responded quickly and delivered incredibly effective service. They take the time to go over the cleaning procedure. They swept up the mess and replaced everything. We heartily endorse them.
This company is remarkable in its honesty and sincerity!
My technician was very professional and friendly. He explained everything he was doing as he worked on my appliance and took the time to answer any questions I had about repair or maintenance. I would recommend this company to my friends and family because they did a great job!
The service was excellent and the price was reasonable. They were able to get me back up and running within a day, which was amazing. I will definitely use them again if I need any other repairs done in the future!
Excellent service; we had an issue with our dryer and called; the technician came within a couple of hours and fixed the dryer on the spot. Thank you. Strongly recommended pro max repair service.
The technician came within an hour of my call and fixed my washing machine's very swiftly. There haven't been any further problems. Really pleased with the work done. They come highly recommended from me.
Professional and effective from Pro max Appliance service. The technician was very courteous and educated, and there was clear communication throughout. We were pleased with the service received and the options he gave us in a very transparent manner. I'm grateful.
Excellent service. Very knowledgeable. Would definitely use them again.
I was very happy with the service provided. I was able to get a repair appointment within one day. Buy two appliances repair the same day, very efficiently. The service man was punctual, professional, efficient, and informative. I would recommend ProMax for your appliance repair needs.
They did a very professional job on my washing machine just very expensive just for labor
Paul was great and provided great customer service. The parts we needed to fix our fridge were out of stock but he found a way to fix it anyways! I would definitely call these guys up again with any HVAC needs I have!
UPDATE 11/17 : ProMax customer service reached out and attempted to reconcile the poor service. We worked collaboratively to figure out a solution for the poor service and experience. Their customer service is excellent--I just hope this continues to be reflected in their service team. Original Review: I give credit to ProMax for consistent messaging and communication about when the tech would arrive. That's where the experience peaked. When the tech arrived, he was not able to fully understand/communicate about the machine issue,due to language barriers. All in favor of equitable opportunity, but you must be able to understand and communicate technical issues when you repair appliances. After attempting to explain the issue he proceeded to run various cycles on my machine and started wrenching on the machine. After some lound noises (I was in the next room over working), he said he knew what the issue was--a broken motor. Before the tech arrived the machine was functioning fine, just with a very loud noise. He never fixed the sound we originally called for and now the machine doesn't spin after his "diagnosis". He definitely broke the motor that he was suggesting to repair for $360! Way too expensive and he said it may not work and we might have to buy a whole new apparatus to fix it. Needless to say I thanked him, paid the baseline fee and will be seeking either a new machine or a new repair service. For these reasons I would not recommend ProMax.
Paul, the technician arrived on time as scheduled. He diagnosed the problem with the refrigerator and worked very hard to correct the problem to my satisfaction before leaving.
As a new homeowner with appliances that we’re having issues I reached out to HVAC promax to have my refrigerator and freezer repaired they were not cooling properly. I paid about $430 for a technician to replace the thermostat and the gasket around the freezer technician did not replace the gasket around the refrigerator it’s been two weeks including the wait For the gasket portion. The technician has come out twice and was professional enough, but was late each time repair only lasted one day contacted company several times was assured that the technician was on his way technician never showed up for the third repair requested funds back today September 7, 2022 will update once refund received which receptionist Mike stated would be in approximately two business days. Made Mike aware that if I do not receive my refund within the next week I will be reaching out to my attorney to begin taking legal action. This is unacceptable and as I explain to Mike my family could be getting sick from improper food storage and we have been losing food for the past two weeks as we waited on repairs.
Amazing service. 16 month old washer wouldn't drain - Alex found the problem (some damaged wiring), fixed, and checked to make sure all other parts were in good repair - which took about an hour! And this was at 8 in the evening! Alex was competent, friendly, and obviously knowledgeable. Will definitely use again! Thank you!
Very professional, on time, and quick! The price was reasonable too, we didn't have to replace our refrigerator, which was nice. I thought he would have to come back, but he knew the exact problem and fixed it right then. I hope I won't need them again, but if another appliance breaks down, they will be the first company I call.
they came out and checked my fridge same day it broke then had to get parts fixed very next day 😁