Reviews (93)
I am seriously considering contacting the District Attorney to report this unscrupulous and bullying company. I am going to write a more in-depth review (or edit this one), but this is to warn people to stay away from this "company." Long story short is that my heater was working when the company sent a service person out for a yearly check (they called me to schedule, I did not reach out to them, as my furnace was operating fine). After trying to sell me air conditioning and putting in a new filter, the service person left without leaving me any paperwork or record of the visit. After he left, the furnace stopped working completely. I called and they sent back out the same service person. He said that he told me the furnace was not working properly. When I challenged him, he got very defensive, almost aggressive. I told him to leave, but he lingered near the front door, so I had to tell again to leave again. After sending out another service person, who said the motherboard of the furnace was broken, I spoke with Leo, who told me that he would replace the motherboard at cost. I deferred, but when my wife called to follow up, Leo told her that I was a liar and that his service person, Chris, had taped me and that he had heard the whole conversation. This is a violation of state law, a criminal offense, as it was not done with my permission. I called Leo and emailed him to ask for a copy of the tape and of the service call record. Nothing after two days, and I don't expect anything. Leo is by his own admission is a person who doesn't follow the law, so why would he have any business ethic. Stay away from this gang.
Very efficient, very polite. I would recommend them to anyone.
Customer service from the beginning with Leah to the technician Jerry to the follow up phone call with Noella was outstanding. Love doing business with Avis. Thank you for the years of great service.
Tech was on time, professional, competent, and friendly. Gave complete answers to our questions. Would ask for him again!
Josh rendered professional service in a pleasant and caring manner. We appreciate Avis taking good care of our environmental control needs for many years. Josh's wages should be increased.
Don't really know. They never showed up@!! Cant stand flakes!
The General manager and installer team was great and professional
AC unit was cleaned and inspected, my technician Xavier was very knowledgeable and explained everything very clearly. I would definitely recommend AVIS Home Solution!
I was so pleased with the service I received for my AC unit. Gerry the technician was so polite, friendly and trustworthy. He did a great job and gave me some helpful tips. Had another service want to upswell me before. I will use Avis from now on and ask for Gerry to do the service
Andres spent at least an hour here for my yearly furnace check and maintenance. He was extremely helpful and informative. He even showed me what filters to buy online for the future and he left me a new filter for me to use next time I have to replace my filter. I asked him if you clean air ducts and he said you replace them because trying to clean them may cause them to tear. He then proceeded to check all my air ducts and he took pictures of them to show to his boss to get an estimate of what it would cost to replace them. I feel he went above and beyond what I expected and he was so polite. I really appreciate his efforts .
Avis came to my home for a routine maintenance on my 2 year old AC. They showed me a fake picture of collapsed ducting telling me it was mine. It wasn’t. They talked me into re-ducting the whole house to provide airflow in the back bedroom. They only installed 30% of the ducting and none to the back of the house or back bedroom. The also conned me into signing a line on Mike’s phone. I was led to believe it was their 1page contract. Turned out it was a 16 page loan document for a 30 year loan at 17.99% that I said I didn’t want and never saw nor had a chance to read before I signed. No one with great credit would sign such a thing. Beware of Avis.
Replaced furnace blower , filter and valve
After completing inspection and recommendations the new owner scheduled her Home Policy sub contractor to pursue any follow up work. I do want to praise the AVIS technician, Louis IV for his professional, friendly and thorough work and explanations.
Chris, the responding technician was rude and walked out of my house after reviewing the invoices for my heater purchase where he proceeded to tell me that I had purchased an “under sized” unit for my home! When asked if he would perform the job Avis was contacted to perform, check the system for proper operation, he turned and walked out. I called the office to request another technician, I was told that a “manager” would contact me on the following Monday to follow up on my experience. No call, just this survey! Worst service ever!!
Good
Our AC went out, I called in the evening and they were able to send someone the next day. The technician Bernie was very professional, diagnosed and showed exactly where the problem was and why it wasn’t working. EDIT: I changed my review to two stars because the customer service team will not stop calling me one or twice a week, every week, no matter how many times I tell them to take me off the call list. Sometimes they’ll stop and then the calls start again. I will be reporting the spam calls to the FTC as I am absolutely sick of them calling.
On one of the warmer days last week, and in preparation for the upcoming summer months, I turned on my ac to cool my house only to find it wasn't working! Based on a recommendation of a family member, I called Avis Home Solutions, and I'm very glad I did. The technician arrived on time for my appointment, and was very respectful of my home. During his inspection of my unit, he quickly identified an issue, and called in an additional technician to confirm his diagnosis. With my thoughts of a dead unit spinning in my mind ( our equipment is over 13 years old), and an expensive bill to come, I was relieved to find out my repair consisted of fixing a small leak, and a recharging the Refrigerant. I was pleasantly surprised to see a very reasonable bill, and glad to have such a compassionate repair technician to interact with. My concern over the age of our equipment was absolved when the technician indicated when he told me it is working very efficiency, and quietly, and in good working order. In addition to the repair, without any mention from me, he also identified an airflow issue that has plagued 2 rooms in my house since we moved in 4 years ago. He recommended corrections to our ductwork, and replacing my plenum, I can't wait for the summer to come so we can use our more efficient, and operational unit!
We have used Avis for many years now to install, replace, and maintain our home heating and air conditioning units. They have always been timely, professional and afordable. I would highly recomend them.
The technician was polite, efficient and clean. Very happy with the service.
Great service as always. On time and Victor is a outstanding example of customer service.