Reviews (24)
Had a new AC unit go bad it was about 1week old. Called Franks and early got a call asking what was up. With in the 1/2 hour help was on the way. Shortly after the problem found and soon after that was told a new unit will be picked up and installed the same day. Thank you as this is my first year trying to be a new Yuma resident.
Christine was my first impression of this business and she was so helpful and kind over the phone. I’m a first time home owner and she gave me a lot of information to make the best decision for our situation. There was a technician at my house 45 minutes from the time of our phone call, and when it was determined that we needed to replace our AC Frank was able to set it up for the next day! We had everything fixed within about 24 hours. I will be recommending this company to anyone who has issues with their AC in Yuma.
Great service! They installed in November and I had an issue in May and they came out quickly and provided great customer service!! Highly recommend these guys. Do not hesitate to call them for your AC/HEATING needs.
Happy with the service and follow-up service.
It's so nice to have a company that treats you fairly. That's not so common now days. Nlexis the tech was amazing. I also have to say my father lives down the street and stopped by to get a card. Called to make appointment they went straight there . He doesn't do new technology . I know the he was also very satisfied. Merry Christmas to all at your company. Thank you
We’ve had Frank’s come out annually for yearly maintenance. Recently we needed them to enclose part of the system inside. Said they’d be here at 8am and they were. Staff was pleasant and professional. Got the task done efficiently. Recommend them highly!
Christine in Customer Service goes above and beyond for her customers. I called at 2 pm, hoping to get a tech appt. for the following day because my AC had stopped cooling in 100 plus degree weather! To my surprise, she said she'd out a tech right away! She also told me my AC was still under warranty - something I hadn't even thought off! All I wanted was to "cool off"! So Esteban arrived in no time and he turned out to be an outstanding technician! And I saved money too! Great business!
Love Love Love these guys! My A/C went out so I called and they came the next day and voila.... fixed! No lies, no bs just some good old fashioned customer service from beginning to end!
Great work, great communication, on time, reasonable price, trustworthy, and I'd definitely call Franks again. Thank you for installing my AC! Sorry it took a bit for review.
They are very efficient and care about their customers! When I couldn't figure out why there was more air coming out of some vents, they came out the very next business day to check them all and the air conditioners on the roof also! The technician Sergio showed me how to adjust the vents, he answered all my questions and made sure I was happy before he left! They take pride in their business and honor their warrentees! With the experience I had with them, I highly recommend them to everyone, especially for their punctuality, professionalism, and expertise!!!
They responded very quickly and the technician was knowledgeable, thorough and courteous. Overall an extremely good experience. Reasonably priced for the services performed.
Esteban was here this morning did the service of my ac .I would highly recommend this company Great customer service, fast and puntual
I called Frank's AC and heating to give me an estimate for installing a heat pump and connecting it to my 5th wheel. Frank himself was onsite within a day looking over my situation and explaining the potential challenges to installing and connnecting a heat pump to my 5th wheel. I did a little more home work on my end and Frank made antoher trip out to check out the ducting I was able to expose and confirm we we were good to proceed. His crew came out a few days later and completed the job in several hours. The install was done in such a way that it to minimize any impact on storage and living area of the 5th wheel....the whole install was done very clean. His crew did a great job cleaning up after themselves and giving us a tutorial on the programmable thermatstat before leaving. All in all I would highly recommend Frank and his team for any heating or AC work you might need.
Franks is absolutely wonderful. Same day Service with great staff and prices. Highly recommended.
Very prompt service, reasonable price,good information. Will use them again, highly recommend.
Great customer service, fast and reasonable pricing.
Tuesday the temp in Yuma hit 108°. My Park Model trailer, RV, Home or whatever you want to call it had it's AC quit. It soon got to 100° inside. I called Frank's at 0750 hrs on Wednesday in a panic. The guy that answered the phone commiserated with me and said he could get to my place @ 0830. He came out and proceeded to fill with Freon. Just before he attached the hose I asked what a new unit would cost. My unit was 25 years old and the guy said it's about at the end of it's useful life. To shorten the story: I bought a new unit. The guy said he would get a crew out by noon for the install. They got there at 1100 hrs. They had me up and air conditioned by 1200 hrs. Total of 3 guys worked 3 hours in 107° temperatures. The crew was clean shaven and dressed like professionals. I can't be more appreciative of the service, cost and on time performance. Incidentally the "guy" was Frank. I didn't find this out until the end.
I was very pleased with the service I received from Franks, I would highly recommend this company.
Great customer service. Thanks Frank & staff really appreciate your quick responses
Kind and honest people. If needed they will be there.