Reviews (100)
Have had issues with this company when it comes to them showing up for appointments. Contacted them on several occasions with no resolution. Paid $225 for the comfort club service, and has been a nightmare. Made an appointment over 2 month back, because they said they had no openings till May 31st. Had the phone records that has the date of the call, and immediately put a reminder on it. When they didn't show, they claimed to have no appointment set. They told me they would contact me which they never did. The service of this company has definitely diminished over the years. Update: Talked to the GM, and was very kind and gave me the customer service that this company had from the beginning. Just wish all of his employee's learned from his example. Wish I could have spoke to him back in March. Thank you Josh for taken care of me.
Worst company I've ever dealt with. I've had nothing but problems since I had them install my HVAC units. Recently another one went bad. They quoted me ten man hours at $175 per hour to fix a leaking coil, and that was under warranty and after I paid for a service contract! And that didn't include the freon that they wanted over a grand for! Don't do business with these scammers. They do poor work, don't stand behind it, then give you the run around. Life is too short to deal with unprofessional businesses with dishonest and unethical employees. Edit: See you're lying again. I did respond to you, and told you I planned to leave a bad review. Unlike your company, I kept my word. This kind of casual dishonesty is why I've called your company unethical. And you quoted me 10 hours of labor on a part that generally takes 4-6 hours to fix, at a rate far above the industry standard. Also you also installed a mini split system that has never worked and you never fixed that either. Also you mounted my AC units so it is extremely difficult to change the filters, and the one near the bedroom is extremely noisy. You're company keeps offering to make things right, but then repeatedly quotes me over $3000 to repair one small unit that's only 6 years old and is still under warranty? Or is it, I can't believe anything you say. That's why I think your customer service is unprofessional. You smile and nod but then lie and smirk and you never take accountability for your mistakes. It's just a revolving door of phony concern. Your response is the perfect example of that.
I appreciate the service guys from Wolff Mechanical that were sent out to inspect and diagnose my AC problem. They were on time, courteous and thorough. They told me exactly what i expected, i need a new unit including the duct transition through my roof. They want to replace my unit with a 3.5 ton unit Manufactured by Daikin in which carries a tremendous 12 year replacement on Parts And Labor. Although we are negotiating a price that my wife and myself can afford and live with being retired and living off our savings and SS. This new Daikin unit looks very good compared to units other contractors sell here in the valley. The total price really "Aint" that bad. My wife and i would highly recomend Wolff Mechanical to anyone that wants a fair deal whether purchasing a new unit or having them come out and service your older unit. Thomas
Brandon D. educated me on the unit, was on time, thorough, and nice. Will definitely request him for my maintenance or repairs moving forward.
Brandon was here on time, efficient and thorough. Wolff is the premier HVAC company inn the valley. When. ever I am asked to refer an air condition or heating repair company I chose Wolff every time. Service is second to none.
I used this company to install my new ac unit. Wolff mechanical is a honest and professional company. I recomend wolff mechanical to any one who is need of ac maintenance or new unit. Service advisor Richard is a true professional, who takes the time to educate his clients and helps them make the best choice that meets thier needs. Richard approach is a no pressure and no up sale tactics.
I highly recommend Wolff Mechanical and especially Andre. Of all the techs that have serviced our home Andre is the most thorough and conscientious and he is a delight to converse with.
We had our semi-annual HVAC maintenance, our HVAC technician Joe Voinovich III was the BEST!!!! Since we have had our system installed in 2018 Joe is the FIRST technician that actually has taken a shop vac on top of my home to properly clean the system, run water and offer to change our filters for us. THIS is what I call full maintenance service. I pay a good price yearly for this service, the other technicians only go on the roof look at the unit, make sure all it running, (in my mind do the absolute least of what is required) as they are only here about 30 minutes or so. Joe was here over an hour to make sure that everything worked good. I want to request him for future maintenance calls it that is allowed. Joe is a stand up young man, while he was using out hose the faucet broke, he called in to his boss, told them what happened, he paid for new part and fixed it himself. That is what I call a stand up guy!! You have an EXCELLENT Employee in JOE VOINOVICH III. Thank you again Joe!!! Thank you Wolfe Mechanical for sending out a great and responsible young man to do a good job on my home.
Had a leak in our AC unit that turned out to be a clog issue. Called on a Saturday morning and Andre was out within an hour. Super fast, helpful, and friendly!
Great Technician - Appreciate the courtesy and quick response. Wolff is a very trustworthy contractor
If you’re wondering, yes, call Wolff. You will be glad you did. Brandon completed their seasonal maintenance service today—so needed in the summer in Arizona—and, as usual, went above and beyond, finding and fixing an unusual sound, changing the filters and lights, adjusting trays, and testing the return and supply air volumes and room temps. He reviewed his findings and the working of the system, which was appreciated. He also explained the open-the-doors concept that benefits cooling the whole house (yeah, it makes a big difference). Before he left, he added some notes on things to check during their winter service. It’s such a good feeling to know that our HVAC, such an important part of desert living, is in good hands. BTW, Brandon also talked about some new split-level units Wolff installs and services in addition to the traditional HVAC. Who knew? Amazing new tech that is super energy efficient. The future is here. That’s a bit of a tangent, but yes, call Wolff. Have been using them for years. Good work. Good folks.
My technician, Andre, was the most personable, knowledgeable, efficient, and helpful tech you could ever imagine. Great service!
Been using Wolff Mechanical for many years. Honest and reliable service. Andre did a great job. Will definitely request him for our next service.
Kirk was very helpful. He called to let us know he was en route. When he arrived he looked at the system and immediately determined the problem. He was done within an hour and we are grateful for his work. We have cool air!
Came back from a weekend away to extreme heat and a broken upstairs bedroom unit. Responsive from go, couldn't promise an after hours visit, but as luck would have it they finished at earlier calls and came the same evening. DJ identified and fixed the issue and we are good to go. Thank goodness - 113 degrees here today!
It’s hard to find people and companies that take pride in their service, just great services all the way around. I have used Wolf before and have had excellent results. The technician Andre has a great attitude and you can tell he knows his stuff. Thanks again!!!
Andre was courteous and friendly, he did the maintenance as needed. And advised of possible future issues, as well as informing us that our contract is good thru August. That the company will contact us when it's time to renew.
I have had employee Richard handle the servicing on my A/C unit for 2 years now. He is very professional, knowledgeable and friendly. I highly recommend him and Wolff Mechanical.
Service man arrived on time, went right to work on the roof unit and finished the service check promptly. No complaints.
Have used Wolff Mechanical for all our A/C needs at multiple homes for well over 10 years. Always great! Very reliable. We always recommend them whenever anyone asks.