Reviews (100)
We had a great experience with this company two years ago in replacing our heat pump with a Trane. But now that our two year complimentary "club" membership is expiring, the person they sent out for the last service spent the vast majority of his time trying to sell us $2,200 worth of stuff. Although he has the title of technician, he obviously gets paid on commission. I will not ever use this company again because I wouldn't trust that they weren't selling things we didn't need. Very disappointing.
Chad was great! He was on time and explained his summary for me to understand.
David is a top notch professional. Consistently explains to me the work is about to perform and the things I need to do to take care of my AC units! Anytime I need assistance on my AC units I am asking for David!
The tech was pleasant helpful and informative. After a brief description of what he was going to do. Asked if I had any questions and got to business. Completed his tasks returned to me told me his findings asked again if I had any questions had a short conversation and finished professionally. Very pleased with the service. B. Lingenfelter
Brandon was awesome checked are unit out and gave us all the info. We feel much more comfortable knowing are system is doing just fine. We will definitely reach out for any work and regular check ups in the future!
They installed an entire new Trane system for us about 5 years or so ago. EVERY time they have been out to do routine maintenance there has been something wrong that has needed to be fixed/replaced. The prices have ranged from a few hundred to almost $900. They have always been polite however after the last maintenance service a neighbor approached us and told us the techs make commission on what they can sell on calls. We don’t know this for sure but, after always finding something wrong we decided to go with another company in the future.
Paul Miller was very friendly and helpful! He explained about the issues with our HVAC system very well and let us know what needed to be done.There were couple of issues, he identified the real and important ones and dealt with it. He repaired just what needed to be repaired. He was not pushy and over selling guy, putting the customer in the dark. He was honest and proud with his work which comes with warranty & guaranteed. We have decided,he will be our ac guy from now onwards.10 out of 10
We have been using SMW for 4+ yrs & have never had any issues with them….they’ve always delivered what they promised and their techs have always been on time(or early😁), been very knowledgeable & helpful!! I would recommend SMW to anyone! Thank you SMW😄😄😄
My air conditioner stopped working. I called SWM at 7:15AM. My air conditioner was up and running by 9:30AM that day. In addition the technician, Bryan, did a preemptive repair on my second unit. 100% happy with SWM.
Kevin always is very professional and explains everything. SMW answers calls ans sends someone very quickly
Jeff is awesome! Great attitude. Very profesional and knows his trade.
I was amazed that two guys could knocked out my AC replacement in one day but they did it. Left everything cleaner than how they found it. I appreciated the different options they provided above the basic install. I did not mind paying extra because I knew exactly what I was getting. They were extremely friendly, on time and fast. I would recommend SMW to anyone who has AC needs. Over the years my old dying AC was worked on by numerous companies/people. None were as good as SMW. I am a customer for life.
Good quality hvac installation; responsive when maintenance is needed. Overall quite satisfied with the service and would recommend this company.
Biannual maintenance, has to reschedule due to my schedule. Very understanding and rescheduled to a time convenient to my family.
Service people are great. Always on time. Very neat and clean. Price is great also.
Scheduled heating maintenance today. Paul was fantastic. He showed up on time, was very thorough explaining how the system works and repairs needed. Completed the repairs today which was nice, didn’t have to schedule another appointment. Hopefully Paul will be available for all my future maintenance needs.
As it turned out nothing was wrong but David went above and beyond to make sure. I thought my thermostat was malfunctioning. Dave Rodriquez again, went above and beyond and did a thorough maintenance check of my Bosch ac/heating system. He's awesome and now my go to tech if anything goes wrong with my system in the future.
New to the company, we won a 2 year warranty for free. They came out, on time (actually early) were very knowledgeable and friendly and offered us some cost saving solutions. Will highly recommend and continue to use myself.
Mark was very knowledgeable and helpful in getting AC and heating unit replaced in short order. The technicians that installed were great also. I'm back to normal again. Thanks.
Excellent Customer Service, answered all my questions in detail. Checked my thermostat. Took pictures before (which was dirty, pits on the piping and mole) after as it was cleaned and replaced items. He was very thorough and cleaned up after.