Reviews (91)
from AHS, Ice man called and set an appointment the same day, showed up on time and completed repairs!! The best AHS contractor, ever!!
Scott was outstanding with not only his quick response and Customer Service but his knowledge and understanding of my problem was top notch. I was having a problem and getting resistance from my Home Warranty company but after several attempts was connected with Iceman. Scott replaced my Heat Pump quickly, professionally and on time, even answered my cell phone calls in a timely manner and addressed my after install concerns with a couple of follow up visits. Service from Iceman was first rate and if you need HVAC work done, I highly recommend Iceman and if possible, request a visit from Scott, he's on it.
The repair man fixed my air conditioning problem and the unit is working great. He identified the problem, which other contractors missed, and fixed it.
The tech came to our house on time and fixed the problem. He was very nice! Over the years this is the second time AHS sent this company to repair our unit both times they were great thank you iceman cooling!
Iceman Cooling and Heating was assigned by American Home Sheild. Brandon was friendly and professional. He was very knowledgeable as well. He explained everything he was going to check and why. He also let us know what we can do to make sure our unit lasts as long as possible. It was a pleasure working with him, and we hope to get him next year.
Called in to have a blower motor changed out then the next day only outside temperature air was coming out of the vents. Called them back and they said the entire system was empty of Freon…13lbs gone within a day. That’s not suspicious or anything. Conveniently they blamed it on the schrader valve, a $2 part which they so lovingly replaced for free. Only options were to fill the unit with $3000 of outdated refrigerant or to get a complete new system. What a sham!
Heater quit working again. And AHS had Iceman come out. This time wasn't just an easy fix. Big hole in the condenser unit. Scott gave us options and we ended up with a new unit. He came on a Thursday and managed to get the unit dropped, crane in place and everything installed by Saturday! What AWESOME customer service! Went above and beyond to make sure we were taken care of! Thank you!
I wish no stars was an option! If you have American Home Shield they will make up reasons to not do the job. This is the second compressor to go out on my units in the past year. Easy 2k job, they made up reasons why they couldn't do it. They are not professional. Did not show up on time. Made excuses. Canceled the job with AHS warranty company. WASTED my time. They could care less about professionalism, punctuality, or making the job right. If you are going through a warranty company they will come out to get paid for the call by AHS but they are not interested in fixing anything, Said the house was unsanitary and refused to come back. Mr. Iceman guy that knows nothing about punctuality or professionalism I assume you need a reminder the AC is outside. Once you figured out the problem you should not have to go back inside it is the compressor. Also, we are doing renovations to the house, having the flooring pulled up, moving furniture for the painters and dry wall guys. None of them have a problem. Not only do they judge people without a full story, they delay fixing a problem. It is Az and the AC has been out 5 days up there already. If you want reliable work from a reputable company go somewhere else. If you don't want to work, this is the PERFECT company for you. Tell me why the new AC company came, inspected, and fixed the problem with no issues. Maybe a little hard work and good work ethics would do you some good. Millennials....
My unit seems to be working properly. The technician was fast, communicative and on time, But… He did not close the lid cover of the unit, left the old part he replaced in the attic along with some screws and broke the plastic logo. I know this are minor things but that tells a lot about the way he does his job. That now makes me wonder if he put everything the way it should be… I won’t wait for something to go bad so I’m going to pay someone to verify everything is tied over there and prevent any problems.
Derek Michaud very nice and polite. Knowledgeable , kind technician
Had to use this company via home warranty company. Paid the $100 service charge. Diagnostic showed a leak in a line due to "rubbing", and subsequent loss of 7 lbs of R22 refrigerant. Repairing the line was covered by home warranty - as was 7 lbs of R22 but at only $10/lb ($70). Iceman submitted repair quote for $1,540 for the 7 lbs of R22! That's $220/lb, or an absolutely RIDICULOUSLY high price gouging amount. When I called to ask why so high when anyone can go on eBay right now and buy new in the box R22 in a 10 lb container for only $39/lb, was told that it was company policy and that's just the way it is. BUYER BEWARE! Insane price gouging mark up. AVOID!!!
American Home Shield assigned Iceman Cooling & Heating to come out for our pre-season checkup. We had them out over the summer to fix our AC and they did a great job; this time was no different! Scott was extremely professional, polite, friendly, and informative. He took time to explain additional questions we had and answered everything thoroughly. We'll definitely request Scott in the future for all of our heating and cooling needs!
Scott did an amazing job. we had issues with not getting enough heat from our heat pump. He worked his magic and now we can face winter bravely.
Great, quick and professional work!
Unfortunately there isn’t a zero star option. In reading the other reviews it seems I fall into the American Home Shield category, where a $75 pre-season “tune-up” is offered. I’m assuming Iceman Cooling and Heating gets a small fraction of this cost…which puts us as customers at the bottom of the barrel so to speak. As an educator it takes a lot to leave for half the day of school when given a “12-5” window of time the technician will come by. Earlier today I called in to see if they could give me any info as to when the technician would come by as I know these companies put together a schedule at the latest the day of. To my surprise I was told I was first on my technicians list! “So I need to be home right at noon then? I asked. “Well not right at noon, but you’re first.” I assumed ok maybe he will arrive by 12:15 or so. 4:12pm the technician called - of course he was running late… “I’m assuming I wasn’t the first on your list?” He responded “oh no, you weren’t” and then apologized that he doesn’t make the schedule. So this company flat out lies. I guess if you’re in a crisis and need their services and will be paying full price you are a priority? It seems like that’s the case. I’ll be following up with American Home Shield as well. So glad I missed half a day with my students to sit around and wait for a technician that didn’t even show up in the 12-5pm window.
I had a very positive experience with Iceman Cooling and Heatung. The technician, Brandon, was very helpful and professional. He arrived on time, answered all of my questions and performed the necessary AC maintenance.efficiently.
Everything went well
The technician was professional, timely and did a great job.
Didn’t use the service, as they attempted to ‘up-sell’ a new system, instead of a compressor change out. Then, claimed my warranty was avoid, due to a lightning strike and needed a complete new system. Had the compressor replaced and system has been working fine. Not the kind of service, honesty, or integrity I would recommend.
Dawn and Justin the dynamic duo that saved our day! Dawn answered the call, like the superheroine she is. Understood the problem my family and 11mo old were experiencing and to the Iceman beacon she went. Casted the signal to the sky and Justin arrived with plenty of time to spare. Was in and out of the service call much like a thief in the night. The knowledge he clear possess made his work seem effortless and I couldn’t be more grateful. The scale of this review doesn’t do them justice. So I happily add a star for their efforts. ⭐️