Reviews (100)
Daniel came out and fixed our AC during the hottest week on record in the world. It was an emergency. He was upfront and honest. The receptionist was also very nice, and even waived the $99 diagnostic fee since our repair was over $300. We made 3 separate appointments, and they got to us first when we needed it the most.
We had a major leak in our old (and ready to be replaced) AC unit. The team at Wolfgang’s was able to come out on a weekend and quickly diagnose the issue. They gave us a temporary fix that same day and we were able to order and have a new AC installed that same week! With the unrelenting heat of Phoenix in the summer it was a relief to have Wolfgang’s take care of us so we didn’t have one hot day in our home. We are loving the new unit and very thankful for the professional service and responsiveness of Wolfgang’s!
Great customer service and A/C Techs are Friendly and they explain what work has been done and tell you what needs attention
Prompt friendly service! Our tech Chris was knowledgeable all around great service!
Ken Smith, technician demonstrated professional service and very informative. Ken also appeared friendly and completed the job on a timely manner.
I had called two other places, including the one we had a contract with, and couldn't get here for almost a week. With the temperatures rising and the AC out, we needed someone sooner than that. Called Cool Touch and scheduled us immediately. Antonio was our service tech and was at our home as promised. Found the problem and was able to fix it right away. I am very happy with this company and Antonio.
The technician who diagnosed are AC issues was very personable, courteous and extremely knowledgeable. We had great confidence in his recommendations and will definitely use cool touch again
I've used Cool Touch several times over the years. They are always top notch with their service. The technicians always take their time to fully explore and diagnose issues and then take the time to explain my options. Highly recommend them!
I had a 5-star experience with Cool-Touch Air-conditioning yesterday. From the initial contact with Asha (sp) on the phone to the work done by Antonio. Asha, who was super-efficient and pleasant, took the time to find a way to get someone out to look at my AC that was blowing hot air, same day. Antonio has been here before and knew our equipment and took care of the problem right away. Both Asha and Antonio proves the point that if you find a good dispatcher and technician, you should do all you can to keep them. Thanks for a hassle free experience.
We had an emergency with our old AC unit on a Sunday. Hot air blowing through our vents. Wolfgang’s tech, Tom called me back and came out within the half hour! A capacitor went bad. Now my AC is working again!
Great service and great company. I have used Cool Touch for several years for service and AC replacement. They never disappoint..
On time as usual and service tech Daniel Visuett was professional and personalable.
Great service as always, and i appreciate the upfront pricing as well as great workmanship
Antonio did his thing. Found the problem and fixed it. I didn't get some story about how I need this and that. Easy transition from setting up an appointment to sending him on his way. Good job people.
Had my first appointment today with Cool Touch and I can easily say I was impressed with the Technician (Luiz), he completely described what he would be doing and he was very thorough. He also told me how the scheduling works when they return and the use of their website....I will definitely request Luiz next time. Very Professional and polite!!
Arrived on time, gave written report via email but I’m tired of this survey. Way too time consuming abx duplicative.
This was our first maintenance service with Cool Touch and we are extremely satisfied. Corey was very professional and friendly during the the service appointment. We had another company for the last 3 years and Corey was more thorough in his service.
Outstanding customer service. Techs are extremely professional and honest.
The most honest people I've dealt with. Very knowledgeable and not just trying to sell you something. I highly recommend
Trust no one else !!! Honesty is part of their policy and they go above and beyond.