Reviews (85)
Due to horrendous unforseen circumstances Nick the owner of Gilbert Air lost his life. Google it. His business no longer exists, the new owners changed the name yet use the same phone number. I located a local family owned company that actually has similar ethics & business practices Nick's Gilbert Airs business portrayed. Good luck My sincere and deep condolences to those affected by Nicks passing. God Bless.
Great experience. Really helpful in explaining work and processes.
Thank you Gilbert Air for coming on such short notice. My AC stopped working on a Sunday and I needed someone to come out ASAP to take a look. My home warranty assigned two contractors neither of which were able to come right away. Since it was getting really hot, I was desperate even when if I had to pay out of pocket to have it serviced. Gilbert air was the only place that had availability and Robert came out in less than an hour from when I called. He was very courteous and professional and explained everything I needed to get my house cool again. Needless to say I had both of my units looked at and he was able to recommend what was needed. Thanks again Robert and Gilbert Air!!!
Our air had started to run warm and Robert from Gilbert Air came out less than 2 hours after I called. He was so kind and professional. He explained everything in terms I understood. He even explained how a previous person with a different company had incorrectly installed a part and wrote down what he was seeing so I could attempt to contact the company for them to fix their mistake. He also explained that we would likely be looking at replacing our unit sooner than later but did not push any replacement on us. He fixed the parts that were bad and the air is working so much better now. It was a great experience and I will recommend Gilbert air to everyone I know. Thank you so much Robert. Everything you did yesterday meant more than you know.
Had two AC units fail at the hottest time of year. Gilbert Air came to the rescue quickly and at an excellent price. Had estimates from two other firms that do a lot of hyped up marketing on the radio. Gilbert beat them on price, service and delivery. Many thanks to Christopher the boss and to Angel and Adam the techs that installed the new units.. great company and highly recommended!
I was amazed at the timeliness of the technician that came out to my home. He was early which was a blessing considering the 116 degree temperature outside and 97 inside. He and diagnosed my problem in less than 20 minutes. He had to go to the supply store to get my particular motor and said he would be back in 40 minutes. He was within 15 minute of his return I feel this coolness come over my body. I first spoke to Lynn within minutes I had a text messaged asking for my address and like that my appointment was set. Gilbert Air has quality customer service and technicians who far exceeded my expectations. Their price was very fair according to my google search. I couldn't have asked for a better experience. Thank you Gilbert Air
Great service and excellent workers
Nick and Chris from Gilbert Air were amazing to work with. We were adding on a second story to our house. They not only did an amazing job re-routing the 1st floor AC to a new floor plan, but added a second unit for the upstairs. Nick and Chris always quickly responded to my text messages or calls for concern. In addition to the original scope of work, they worked with me to solve a problem created by the GC. He ordered extra parts and helped me make plans so that I was completely taken care of. They really went over and beyond in many unexpected circumstances. Out of several dozen contractors I worked with throughout our renovation, Nick and Chris were probably the easiest to work with and I would highly recommend them to anyone.
Chris came and replaced an A/C motor. He called ahead to let us know the schedule, and he was right on time. He did a great job getting the place cool again. In addition, the office staff that followed up on our appointment was courteous, friendly, and thorough. I'd recommend Gilbert Air to anyone in the area.
Gilbert Air exceeded my expectations! They got me scheduled quickly for service on my non working AC during the shutdown. Their repairman was courteous and wore all the necessary safety gear. Repairs were completed that day! After my two week war of trying to get my home warranty and their chosen repair service to repair my AC during the heat wave; it was much appreciated! Thanks for the great service!!
I had a very good experience with Gilbert Air. Kris the technician, was very knowledgeable and walked us through everything he was doing. Very courteous young man who knew his stuff. We signed up for their 3 year maintenance plan. We feel relieved we have a company that we can turn to for our cooling and heating needs, that we trust!
UPDATE: I understand that the individual responsible for my issues is no longer with the company. I just used them today and the new owner, Nick, went out of his way to ensure everything was satisfactory. So, I am upping my rating from 2 up to 5. PREVIOUS: The reason for my low rating is not for the quality of service as I have always been impressed and trusted it over 10 years. It is with their business practice as they fraudulently charged me twice for the same repair using my credit card number that they were not authorized to store. It took 3 weeks to get this resolved and I dealt with voicemails that were not returned and a locked door during posted open business hours. This is sad as this is a company that I had learned to trust and had relied on. They did apologize and said it would not happen again. I recommend doing any business with them by check rather than credit/debit cards.
Awesome service Robert did a wonderful job I would recommend this company they are not like some of the big corporations who just want to take your money I have worked with this company many times and they have always treated me right and have done a professional job
These guys are the real deal! They responded to my request promptly, scheduled with me for the next day, called 30 minutes prior to their arrival, and when they did arrive, the technician was very friendly and got to work to identify the problem which he fixed very quickly. The technician, Robert, was eminently professional. He arrived in safety gear, Was very polite, got straight to work and discovered our issue within 15 minutes. He then proceeded to fix it within the hour and charge a reasonable rate for his service. I couldn’t be happier with Gilbert Air.... please contact me for any further questions you may have.
Each time Gilbert Air has come to the house for service the tech was on time and knew what he was doing. The techs are very professional and courteous. We were so impressed that we purchased a contract for seasonal checkups for a number of years. We highly recommend Gilbert Air.
Gilbert Air is a great partner and asset to Baseline Mechanical. We can depend on them any time, and they deliver quality service, exceptional value, and 24/7 responsiveness. Thanks Nick & Lynn!!!!
I had my new unit installed last year around the beginning of September, I had the heat on the last couple months and sometime Thursday night I to Friday morning the heat stopped working. Had called Gilbert air and Chris was the guy who came out and checked it out. It didnt take long. It was a minor mistake on the thermostat. But Chris was very well explanatory on the situation.
An absolutely wonderful group to service your air conditioner. Robert was very personable and a pleasure to work with while servicing our unit thoroughly. Robert replaced our compressor included in their 5 year maintenance plan where they’ll come out twice a year at no additional cost! I would highly recommend Gilbert Air for future needs with your heating & cooling unit. Thanks again Robert!! 😊
This company did a great job installing my new unit. Price was competitive and they were responsive. The crew arrived on time and completed the work as quoted. No surprises.
A neighbor recommended Gilbert Air when our heater went out. Cannot thank her enough. Our technician was knowledgeable and efficient. Great customer service too.