Reviews (88)
I couldn’t be happier! Chris was so nice and professional. He answered all of my questions and explained things really well. There was no pressure and he highlighted the benefits of buying an AC unit from them. You can tell he loves his job. They are very responsive. The only good thing about my home warranty company is that they referred me to Affirmative Air. Support this locally owned business!! I highly recommend.
We have been using Affirmitive Air for approximately 3 years and they have the best service. We recently had a new issue after a recent storm and Jansen came out and was able to troubleshoot the complex problem and get the unit up and running properly and efficiently. This company is a family owned business who truly care about their customer. They are prompt, efficient, conscientious, courteous, and on top of that, actually FIX the problem. In todays world most companies and corporations just give you the runaround through their foreign call centers which is beyond frustrating. Not this company…….they are the real deal! I can’t say enough great things about the owners and their technicians. TOP NOTCH AND YOU ACTUALLY deal with live humans who still care!
Great service from the beginning. The response time was quick. They were super helpful throughout the process and I am thankful they were assigned to my claim. The guys who installed the new system were very personable and when completed I had no issues. Would recommend to anyone that has A/C needs. I look forward to working with them again if necessary.
They came to our home for an ac repair, we had insurance and they want us to pay $245 per pound for R22, and the report for the insurance company was not enough and the tech they send out did not know anything . We never want to deal with this company and I don’t recommend to any one . By the way they wanted almost $12000 to replace o 4 ton heat pump that we replaced it for$ 6500 , so get a second opinion when this affirmative air comes to your house .
Here are the facts. Affirmative was given to me by my home warranty Because HVAC would'nt come on. They said it was a bad compressor and was going to cost me almost $2200. Called another company to get second opinion. Ended up being a corroded wire. Compressor was fine. Cost me $150 to fix it. So...was it a clueless technician or company dishonesty. I'll let you decide.
The entire staff was courteous, informative, and friendly. Every thing is working well right now. They did great work
Chris did an outstanding job, super friendly, very respectful, very knowledgeable and helpful!
This company came out to work on my AC unit through American Home Shield. They left having not done a single thing. The person who came out to our residence said that he thought the TXV was bad but wasn’t positive because he didn’t have the tools needed to access the air handler. He said that he was going to recommend a bigger company to come out because they would have the tools. I was confused by this so I called the company and was told that a framer would have to come out to do work in my attic before they could repair the unit. It’s Arizona…. It’s hot and my AC isn’t working. They told this to my home warranty company who said there is nothing they can do until the problem is resolved. The entire situation was very confusing and bizarre. It felt like I was being taken advantage of in some way. I called a different AC company on my own dime. That company came out and told me there was a substantial leak and the evap coil needed to be replaced. He went up into my attic and had no issue accessing the air handler. I am not sure if Affirmative air just didn’t have the tools to get the job done, or if they just didn’t want to take on the job but I unfortunately would not recommend this company. This issue is obviously costing me a lot more money and time by having to deal with an incompetent AC company.
I am so happy with Affirmative Air especially their technician Chris. I hope they would work with us again if our AC ever break again. He was so friendly and very knowledgeable! Thank you Chris!!!
Not sure if anyone even works here. This company was assigned to me from my home warranty company, I was told this company would contact me within 24 hours to get my AC fixed, 10 phone calls and 48 hours later and I haven’t heard a peep. Multiple voicemails and emails have been sent, all of them unanswered. Granted it’s a holiday weekend, but they’re listed as being open 24 hours, what a joke
Came by told me they couldn't work on my gas wall furnace because "they don't work on those," but they would get someone out who did. No refund, no call, no nothing. Would be willing to change review if it's an honest mistake and it fell through the cracks.
I want to thank Chris for his wonderful service and attention to detail.
Our home a/c has three zones, each with its own thermostat. Our issue was only part of the house was cool and it was varying in the others. Eric was our technician and he pretty quickly diagnosed the issue and thourghly explained it to us. Our problem was in the duct work and the mechanisms of how the air was pushed to the different zones. We did have to wait a couple days for some materials as they had to be ordered. Eric was also our guy that completed the repair work. He arrived in a timely manner, texting us when he was on his way. Completed the work and removed all the boxes and parts he exchanged. He provided updates as he was in and out of the attic on a very hot day! This was our second experience with Affirmative Air and I would highly recommend them. Their a great company with great employees! 5⭐️⭐️⭐️⭐️⭐️
Affirmative Air came out through my warranty company. The first guy who came out seemed to think there was nothing wrong with my AC. I was disappointed until the office manager called and got someone else out here. Abel couldn't duplicate the issue, but after talking to his supervisor (and probably some pressure from me), he said he was pretty sure it was my fan motor going out. I did have to wait on my warranty company for far too long, but Affirmative Air did a great job staying on top of it. After Abel came to install the new motor, it's worked ever since. I know I had to really push to get a diagnosis, but Affirmative Air was supportive. They did a great job, and I'm grateful that they listened to me. I only gave 4 stars because of the first experience. Otherwise they are a 5 star company.
I just had to come on here and share my experience with affirmative air. I'm a single mom who's husband died a couple years ago. My a/c one day just quit blowing cold. I was so scared because I figured my whole unit went out. I'm on disability so I don't have much money. I laid in bed and cried all weekend. I didn't know what to do and it was sooooo hot. Im on the nextdoor app. So I posted on there my situation and if anyone knew of a place that could help me. I had several people message me with names and numbers of different companies. All of them wanted more money than what I had. A girl by the name of Ashley Locke messaged me back saying that they could help me and to call affirmative air. So the next morning I called and Ashley answered the phone. I reminded her of my post on next door. She immediately knew who I was and told me somebody would be out that evening. I gave her my address and my phone number. Within 30 minutes I got a text saying somebody would be out between 5:00 and 7:00. About 5:45 and I seen me and you Able came out and looked at my a/c unit. He worked for a few minutes and then cleaned up his tools and return to his truck. I feared he was writing up a bill. Probably more than what I had in my entire checking account. When he got out of his van he briefly told me what he had replaced and told me there would be NO CHARGE!!!! I asked him what it normally would cost to do what he did and he said about $600. Never in my life have I ever had anyone do something that for me. Not only did he not charge me, but he was just the nicest guy. Of course his generosity made me start crying all over again. 🥲 I strongly recommend affirmative air conditioning!!!! I'll never use anybody else....
We got connected to this company through my home warranty! I’m super super skeptical of home warranty companies because they are a pain in the butt to work with and most of the times the contractors they send are horrible. I will say that Affirmative Air was timely and professional and fixed my problem. The service techs were Ian and jeff I think. They were very professional and did a great job. The only downside was, I feel like I was overcharged for what was supposed to be a “covered” service by the home warranty. I do feel like they make their money somehow so they end up Nickle and dimeing you to make up the cost. But overall for a home warranty contracted company they were great.
Ian and Jack were here this Morning to install my Heat pump / Air handler, they did a great job and my AC is up and running, good and trustworthy company to deal with. I am not sure if Jay is the owner, he is also Great, I give them a 5 STAR. Raj
Recently Affirmative Air Conditioning was the contractor for my home warranty company as my air conditioning stopped working. Actually Affirmative Air was the second contractor as the first contractor that my home warranty service setup didn't was unable to make an appointment for me for 3 days. When the contractor arrived and diagnosed my issue they said the coil needed to be replaced which would require all new freon refrigerant would be needed at a cost of $1,200. After looking at reviews of that contractor I discovered all of their reviews were 1 star. I contacted my home warranty service and asked them to cancel them and find someone else. That was done and Affirmative Air was the contractor selected by the home warranty service. I was contacted by Affirmative Air I explained my situation and they said they would have a technician dispatched within 3 hours which is what happened. The technician arrived diagnosed the issue and said no coil was needed it only required adding two pounds of refrigerant. The air conditioner started cooling immediate. I can't say enough on the work done by Affirmative Air, if I ever have to request air conditioning service through my home warranty service I'll ask for Affirmative Air Conditioning.
Affirmative Air is a trustworthy organization with the best customer service I've ever encountered. Caprice was great and so helpful. She went above and above to assist us and see to our needs. She went above and above the call of duty. Then Abel arrived at our house, and he, too, was extraordinary. He was extremely helpful and went above and beyond to accommodate our needs. This business is ethical and trustworthy, and they genuinely care about their consumers. If you require any type of air conditioning needs, this is the sole business to contact. I'd give them 150 stars if it were possible. I admire this organization for a variety of reasons: they care, they are honest, and they go above and beyond to complete the work. I am ecstatic. We appreciate your efforts, Affirmative Air. We appreciate your assistance!
Excellent, professional service. Honest and affordable. We had to replace a 25 year old unit. We have 3 units in our home and Affirmative Air has replaced two of the three (the third will be next but they said it was working fine still (honesty)!!! Ian and Jack were professional, friendly and efficient. I’m a customer for life!!