Reviews (100)
The guy who came out was very helpful, knowledgeable, explained everything, and was friendly.
My boiler was leaking on a Saturday. The technician allowed me to send him pictures of the leak to see if it was an emergency or not in order to save me from not having to pay a weekend call out fee. I was able to wait and make an appointment . Jamison came out, right on time, fixed the leak, took the time to discuss other options with me for all of my equipment, not just the boiler.
Highly recommend, great advice always good service
Heat Source was very responsive for my annual furnace servicing and upfront about the cost. I will be using them again! Jamison was very informative and personable.
Once again these people have provide awesome service As always, super customer care and awesome service work. I have no worries about my heating and hot water any more. Once again the team has sir passed my hops They are always doing great service They have the same crew working too I like it when the same person shows up That says a lot these days
Beware! They gave me a bill that stated: Parts and Service $915 dollars. There was no break down as to how much for part and how much per hour for labor. I had no idea how much an inducer motor cost or how long it would take to replace one. I feel like the billing was purposely deceptive. Later I found part on line for $215 dollars. Tech later told me that they charge $240 an hour for labor which is fair. It took 45 minutes to replace inducer motor. That means that in all reality they charged me over $700 dollars for an hour of labor. Later, after many emails and calls, they told me that they had an agreement with their supplier and they couldn’t disclose part prices. I was also told multiple time that a Supervisor would be calling me about my billing concerns. No one has ever called back. I plan on filing a complaint with the State Attorney General’s office with their Consumer Protection division. After a couple of calls I contacted Bowkers Heating and they gave me an itemized bid on replacing our furnace. All information as to costs was explained. Their prices were fair and tech was professional. I cannot recommend Heatsource Mechanical.
We used HeatSource Mechanical for many many years. We were on their monthly maintenance payment plan for a once a year maintenance check. They always found something wrong to charge for in the yearly maintenance. Last year was a whopper. They suggested we needed a new furnace and implied it wouldn't make it through the winter. On they're advice, I was going to buy a complete new furnace until I realized that the maintenance person caused a gas leak in the furnace. When I called them, the receptionist told me there could be a charge on them fixing the leak they caused. She told me nothing about turning off the gas and said someone could come as an emergency call at the end of the day, which would have cost a lot. Relatives visiting for my husband memorial service suggested I call Enstar. Enstar was wonderful. They came over right away at no charge. I called HeatSource telling them that Enstar said they should come over immediately. HeatSource did fix their error at no cost but why didn't they tell me about Enstar coming over. They handled the whole situation so poorly, I cancelled the new furnace. I got a 2nd option and the other company said I didn't need a new furnace right then (October 2022). I was really disappointed but HeatSource has became too expensive, incompetent and looking out for their profit and not for benefit of the customer's.
Very poor communication. No information left on the work purportedly completed. Cost of service is high.
Prompt service. Technician was polite and timely.
HeatSource technicians and office staff are friendly, very accommodating and patient. My water heater stopped working on a Friday and, per my request, they came on Monday morning to install a new one we provided. I also had an annual service maintenance done on furnace and humidifier on same day. I’m grateful that they were so understanding to my needs. Thank you to all staff members!
Have had HeatSourse for years coming in once a year to do preventive maintenance care. A+
Billing was a nightmare. Used a check which they stated was returned, no way it was a nsf return. Couldn’t tell me why it was returned, kept saying it was due to their bank. I still had to pay the return fee. They charge 3% pay by card fee. After everything…eating all The fees I was still over billed. Total rip off. Tech showed up cleaned a sensor and charged 216$ Do not use. Very unprofessional. Completely feel ripped off by this company.
We are a medical office, so our patients need careful temperature control, as does our expensive equipment. Jesse came over, did our maintenance and helped us schedule for our summer-time annual check-up and our next maintenance appt in 6 months. Thanks, HeatSource!
The tech who inspected our furnace for the sale of our home was incredibly unprofessional. He acted like doing his job was a huge inconvenience for him. He found a small crack in the condensate tube and told us we would be lucky to find a replacement part and might need an entirely new furnace. A quick google search indicated that parts are available. He left a wadded up paper towel in the furnace saying it wouldn’t get hot enough to cause an issue. His report indicated that our furnace is older than is accurate and he made a comment about the life span of furnaces in general which does not apply to our furnace (because we heat primarily with wood so our furnace has incredibly low hours and has been impeccably maintained) and could impact the value and sale of our home. When we brought our concerns to the manager we were told that company policy is to never change what a tech puts in their report- evidently even when the information is subjective, inaccurate or doesn’t apply to the situation. Further, he was to look at our gas stove and continually commented that it was a huge pain, he doesn’t really know about gas stoves. He fiddled with the door for 15 min and managed to strip the threads of the bracket the door bolts to and then told us it was cross threaded. He managed to mostly get the door closed again but then said the door was warped and didn’t close properly- despite the fact that the door is cast iron and is clearly not warped. He said it was not safe so he turned off the stove BUT DID NOT TURN OFF THE GAS. We tapped and rethreaded the bracket and the door closed smoothly so we ended up paying $60 for him to break our stove and not give us an inspection report because, as he said, he doesn’t know about gas stoves, anyway. It has now been almost 2 weeks and we have not heard back from Heat Source about replacing the condensate tubing. Previously we have had positive experiences with this company but this interaction has us convinced to never deal w
The technician was friendly, efficient and explained what he did. Will be using again for future maintenance.
Have been dealing with HeatSource for years. Always a pleasure to have them over and clean my furnace. Knowledgeable staff and an awesome estimator. Put my system in during the winter- installed temporary heaters to run while my furnace was being replaced. Also did I mention I love that estimator AG.
You might look into 4wd or at least studs for your trucks; I had to pull it out of my driveway because he couldn't get any traction.
Dante was professional and awesome. Office dispatch was amazing and very helpful.
Joseph Gray was thorough Explained each step Told us what was wrong and how he was going to repair Upfront with cost & time Very pleasant
Heat Source Mechanical is always available to service my needs. I own many properties in this town, from residential to commercial, this company never disappoints.