Reviews (79)
I requested a quote through Lowe's and was please to schedule the visit for the next day. The owner came to provide the quote. He was very patient to explain what would be done and answered all the questions I had. The quote came in as promised first thing the next day and with itemized details. I was able to have my electric hot water heater installed a few hours after I finished the Lowe's paperwork online. From the quote to the installation, it was only about 24 hours. And the price is very reasonable. Much lower than another quote by another local business. I have to say - great satisfaction from start to finish! Fast forward a year... I notice there is a minor leak from the pipes above the hot water heater recently. It is just a few days passed the full year since the installation. I contacted the owner about the issue. A technician called to schedule the service in two hours and came to address the issue later that day. The service was performed professionally with no additional cost for me. The same technician has to come back for the follow up job later. He was very accommodating to my schedule. I had some questions after the follow-up service. The owner returned my call right away after he received my text. I really appreciate the timely and professional customer service. They provide very reasonable priced and wonderful service. I will definitely have them for my future plumbing needs
Great service from start to finish. We have used Flow Star at our personal residence as well as on our job sites. They were quick to respond, reasonably priced and very knowledgeable.
I appreciate good service especially plumbing. I was scheduled quickly, I had 3 issues zone valve out, leaky shower valve and a cracked elbow on my heating element. Jared was prompt had all of the parts, very courteous and quick. He also fixed a power head and auto vent. I’ll definitely call Flow Star again. It was 1/3 less than I estimated, I’m a pleased customer.
The guy who showed up was friendly, fast and knowledgeable. I will be calling them again for my other projects.
I had boiler problems and worked with Steve and Joe. They got me a same-day appointment and fixed my problems. Great communication and professionalism all around from confirming the appointment to letting me know everything was done. I wouldn't hesitate to use Flow Star again.
Flow Star is the best! Joe and Tino did a wonderful job and helped me understand everything. When we found out we couldn’t shut off the water to my unit, Tino was able to supply a part and save the day. They are kind and one of the best companies I’ve ever worked with. Thanks!
Excellent service and repair. Our furnace failed in December, called Flow Star and they responded immediately. Very professional, courteous and timely. Highly recommend!
Great company, good communication, knowledgable contractor, good prices. Really easy to work with. Replaced my boiler and water heater.
I had 4 family members visiting and my water heater decided to stop! After having a great experience with this company the last time I had issues, I called them again. It was another great experience. Someone came out on a Saturday at 4 pm to install a new water heater. The call out fee was very reasonable for a holiday weekend and they service was excellent. I can't recommend them enough!
I had a bulging ceiling and an unknown leak. I called and got very quick service. Joe was a complete professional and even gave some future prepping tips, knowledge, and a company to help with repairs. They turned a stressful situation into a manageable one. I will definitely be using Flow Star again!
Flow Star plumber Tino Unga installed our new water heater yesterday. It has probably been well over a decade since my husband and I have seen Tino's level of professionalism and courtesy! What an absolutely outstanding young man! It was literally our privilege to have such an amazing young man provide services for us. Tino took the time to show us how everything worked, pointed out everything he did and explained in detail how the sensor light worked. He cleaned everything up where he was working as well. Service like this is so rare anymore that it literally took my husband and I by surprise. We also had a few questions about our boiler for our floorboard heat. He truly went above and beyond answering our questions. I can tell you with certainty that we will be returning to Flow Star when are ready to replace the boiler and any other plumbing services we need based on our interaction with Tino!!!! I highly recommend Flow Star to anyone who needs plumbing and heating services!!!!!!!!!!!!!!!!!!!!!!!!! Thank you Tino and Flow Star for outstanding service, professionalism and courtesy!!!!!
A couple of things: 1. They call you back when you leave a message! 2. They show up when they say they will (and call before)! 3. Work is done well and for a reasonable price. 4. They have some interesting tools for copper work... I wish I could justify the price to buy one! It's unfortunate I have to bring up points #1 and #2 but it's Alaska...
Heater went out at my house called them first thing in the morning and was notified that they will be at my house in a couple of hours. Showed up diagnosed my problem fixed within 2 hours no problem. They were very professional. Great pricing. Will use again.
Just purchased a new home and a few months pass then the blower motor starts to hum. I put a claim in with my home warranty company and they dispatched Flow Star. Sean the service tech did his due diligence and confirmed my suspicions about the blower motor. He also checked the airflow at the registers and discovered we had a CO2 leak and because of that he wouldn’t be able to repair it and we were looking at a new furnace in our future. Sean was very polite and knowledgeable and even took time to tell us his back story and how happy he was to be working for a union company. Steve, the man behind the phone, was also very personable and took the time to answer all my questions and got us an invoice and on the schedule for the install very promptly! Joe (journeyman) and “Tini” (apprentice) arrived on time for install and were extremely personable and professional! Being a former sheet metal Union man myself I was very happy to find out this was a union company! I couldn’t be more pleased with Flow Star and will definitely recommend them for anybody’s HVAC needs and will definitely keep them top of my list for plumbing and heating needs! Thank you so very much!!!
The first time we used Flow Star, we were impressed with the professionalism, courtesy, and expertise of this company and especially our service provider, Jared. The second time we called, we had an emergency: no heat on Sunday morning. Someone came out, said he thought we needed to clear the snow from the roof vent, then told us he didn't do that. We were charged $375.00 for an opinion of what the problem might be, and left in the cold. I will NOT use this company again.
I don't know where to start because I am beyond GRATEFUL for the whole staff at Flow Star Plumbing Heating. Warn you it might be a bit emotional for me. I will try to make this short. My water heater went out same day my ol man passed, felt like it could not be a worse time to go out. It was after hours so I called Steve the next day who was extremely professional, told him my situation and advised me to contact the Owner Mr. Kurdel. Talking to Mr. Kurdel and immediately felt like family and NOT a business transaction. With the holidays right around the corner he wanted to make sure i had hot water for Christmas. Steve dispatched Tini and installed it the next day!!! Tini on time, super quick, and very knowledgeable at his job. I could go on and on and on. Kurdel takes care of the community, and I just can't express my LOVE for this company. He selected me as one of the people to give back too. Trying to make this short but just wanted to say again that Flow Star Plumbing and Heating LLC is Family.
My 25 year old furnace stopped working this winter, I called numerous contractors in town and chose Flow Star Plumbing and Heating to do the furnace replacement. They answered the phone when I called and had someone come out and quote it the same day. They let me pick out the furnace I wanted, matching what was existing, and completed the install that same week. They were very transparent with what I would need and quoted the job accurately. Their price was in the same ballpark as the other contractors, but the service they provided went above and beyond my expectations. They did not change order or adjust pricing. They honored the pricing initially given even though the scope did increase a little to include the replacement of an additional electric unit heater located in the Furnace closet. I strongly recommend using Flowstar Plumbing and Heating for all plumbing and HVAC needs.
I had not used this contractor in the past nor did I know the owner, Kurdel, or any of the staff. However, Kurdel is extremely professional and honest. I would highly recommend him. He had come out to give an estimate on replacing 1 water heaters. We ended up hiring him to replace both of the heaters. His price was very competitive and slightly below another contractor that had given us an estimate. What impressed me most with Kurdel was how he resolved an issue. After installing one of the heaters, I noticed a rather large dent toward the bottom. As disappointed as we both were that his guys installed the unit with the damage, he was insistent on making it right and replace the unit at no cost. With absolutely no pressure from Kurdel, I ultimately decided to keep the damaged unit as it was cosmetic damage that didn't affect the warranty or life of the product. Kurdel and Flow Star Plumbing are competitively priced, filled with integrity and offer great value.
Flow Star has been amazing for us. Sean was able to help us out quickly several times recently with replacing corroded valves, installing a new toilet, and fixing a leak in a pipe. Steve, Sean, and Kurdel were responsive, professional, super helpful, and really went out of their way to help us when we needed them. We definitely plan to continue using them in the future, and we definitely recommend them!
We would highly recommend this service to all our friends. We had a power surge/fire at our house that ended up affecting our heating system. We called Steve, the service manager, and within an hour we had Joe out to diagnose our problem. Joe was very polite and professional- he found the problem and quickly ordered the part. We have also had Shawn come out in the past for another issue - he was able to get us fixed up quickly!! Great service! Thank you Flow Star!! From Terry and Lynn.