Reviews (56)
Very thorough and professional. Michael replaced our compressor and his attention to detail in cleaning our 20+ year old system made it run like it was new. Highly recommend his services.
I contacted mastercraft heat and air services to come fix my heat on December the 23rd. I talked to Micheal and he said he could be out in a hour. It was three hours later I had to call him back when I got off work. He was at my house when I arrived home. He replaced a strip on the unit to get the emergency heat to work until he ordered the part. He said it would be in the next day which was Christmas Eve. We called him Christmas Eve he said he had to call and check on the part. My husband stayed home all day that day waiting on him to call back or come to fix it. He never called back nor showed up to fix it. We have called him ever day after that and left a message for him to let us know something and he hasn’t called back and he will not respond back. This is very poor customer service. I suggest you not do business with this company. You will be charged $85.00 and still don’t have your heat fixed right. We will not call them again.
HORRIBLE SERVICE & RUDE! Just like many other Google reviews have mentioned, Michael is rude, lies about when they will come to your house, and he really doesn't seem to care bc he apparently has more business than he can handle with the summer heat. They are the most difficult HVAC company I have ever dealt with, ever! They "no-showed" 3x and when I called he claimed he never talked to me, but upon telling him exactly when i talked to him each time before he then admitted they were just busy, and had no explanation for why they wouldn't just call and tell me they couldn't come when they scheduled. So inconsiderate. We were forced to use them bc of a warranty contract, and he made the process drag out for 3 weeks with no regard for our well-being. Wasting customers' time and refusing to acknowledge mistakes is a recipe for zero repeat customers Michael.
We’ve used MasterCraft several times now. He’s always prompt on coming out and fixes the issue. Would highly recommend!
We highly recommend Mastercraft. He was able to come on short notice and stayed late until the job was done. He fixed a busted water line under our house for a very good price and did an excellent job. We will definately be using Mastercraft again for any needs we have in the future!
Michael from Mastercraft did a great job and checked everything and made sure everything was running properly. I definitely recommend this company and will use them next time I need service on my heating and air.
Never showed up or called.
Called to ask about a new installation and more info regarding that. Guy who picked up was short with me and refused to give me any info. When asked why, he stated that he would have to come out and look at it before he would help me at all. Moving to the new company that shows a little more effort into new paying customers and not be rude and abrupt as this one.
Michael was patient and knowledgeable. I’ll definitely be giving Mastercraft a call in the future.
Very nice , very prompt. Amazing professional work .
No call No show after we confirmed my appointment
Michael was very responsive, informative, and did a great job fixing our furnace. If anything were to go wrong we would definitely use them again and would recommend to family & friends.
Great company! Quick, professional and trustworthy.
My HVAC System stopped cooling in the middle of this Alabama Summer Heat....he got me back up and running in a couple hours fortunately after arriving and gave me other important consumer info.
I called Michael out of the blue for a clogged main water line. He immediately came to my house at 8:00 p.m. and fixed the problem. Please consider using small businesses in the Moody area. Michael did a great job at a fair price.
Absolutely great experience! The staff goes above and beyond to ensure quality work. Very fair and reasonable company. Follows up to maintain customer satisfaction and even works overtime and on weekends to ensure quality work. My family and I are very thankful for Michael. He represents the company with class and respect , is very knowledgeable in repairing AC units, and is quick and provides a very thorough job. I would highly recommend this company to my family and friends.
Excellent serive. Very professional and explained all work performed and showed us damaged parts. Would highly recommend.
As always excellent work and very polite
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They were very professional and timely. We called with an issue the very next day they came to look at it. Everything is working great now thanks to Mastercraft Heating and Cooling.!