Reviews (11)
Steve and the rest of the Cathcart crew have provided service twice for my home. I can’t say enough good things about their customer care attitude and willingness to get things fixed when in dire need. I would use them again in a heartbeat.
We had this company install two very expensive units in our new build a year ago. They have never functioned properly—and we had to call them numerous times to correct faulty installation issues during the build. After only 6 months of using our units, we cannot use the A/C portion without it sounding like the ceiling is going to cave in. It sounds like a 30 year old window unit. Our mistake was using them after they installed a faulty new unit in another property which they never were able to fix. It’s nearly impossible to get anyone on the phone. We had to call for months before finally catching someone in the office. I sincerely wish we had used a different company.
Went out of their way during the holidays to make sure we had our heating system working. The technician was so kind and polite.
Great job!
They were the subcontractor on our home and made multiple installation errors - failed to connect ducting, drain pipes, etc. They came out multiple times to remedy hot and cold zones in our home and never seem to get it right. We had another local HVAC contractor come out and fixed our temperature differentials on the first trip. I would NOT let Cathcart near a treehouse.
Never been there nor anything near it ?
Always polite, prompt, and knowledgeable.
Excellent service from our first phone call until payment was made. Tim was our service man and he was promt, courteous and professional. We are new to the area and we will most definitely procure their services again, when needed.
I’ve dealt with Cathcart since 2013 always provided excellent service until now. Very poor internal communication and service.
Couldn't ask for better people
This is the worst company that I have dealt with in every aspect. When I needed an air conditioner in 2011, I chose Lennox system that I read about online. Cathcart Service was listed on Lennox's website as a certified installer. Eric Cathcart came to my house in 2011, and I told him what I was looking and and what I wanted. When the installation was complete in May of 2011, I checked the furnace and the outside unit. First, the outside unit was not what I had waned, it's a heat pump as opposed to an air conditioner. I spoke with Eric, and he said that he gave me a really good deal, and that the heat pump was better than just having an air conditioner/furnace set-up. I looked online about the set-up, and I decided that the set-up would suffice. A month later, I had my home checked for energy efficiency. After going into the attic, the personnel doing the efficiency test showed me that the plenum had disconnected from the air handler. I called Catchart Service, and they came out and strapped it together. In November, I received my first error code on the digital thermostat (Code 411 which means low pressure). I called Cathcart Service, and someone came out to reset the codes and tell me that it was caused by the air filter. I paid $79 for the service. In the February 2012, I received that same error code, and during the spring I had to call Catchcart Service to reset the codes for the heat pump to cool the house. I paid $79 for the service. In November 2012, I got the same error code. I did not call anyone out until the Spring of 2013 so that Catchcart Service could send someone out to reset the codes for the heat pump to work properly. I paid $79 for the service. In October of 2013, I received the same error code. I called in the Spring of 2014 to reset the codes for the unit to work properly. I paid $170+ for a annual service. A few month's after I paid for that service, someone came out to do the second and final service for that year. In October, I received the