Reviews (100)
Hello. I'm Cheryl Palmer and Spencer from Autumn Air (Montgomery Hwy) came and serviced my air conditioner today. He was very nice...professional...and he worked in a timely manner! Thanks so much Spencer!!!
Spencer and Corey were incredibly helpful in diagnosing my problem and transparent in talking me through the best options for my situation and replacement. Thankful they turned out to be more more helpful than my home warranty company!!!
We need a new thermostat installed and maintenance done to our AC unit. Spencer was very knowledgable and friendly. Showing up on a holiday weekend in a moment's notice is a true sign of professionalism. I feel like we made a friend during the process. I have no doubt that he will do well and represent the company. We have been with Autumn Air for over 5 years and they always go beyond our expectations.
The tech did not arrive within the timeframe given. He was very accurate with the issue of my AC unit, told me it would take months to have someone come out to repair, but failed to put in notes or report to my home warranty, and the next day, he left for vacation. So now I am still awaiting a ETA on repairs because the company can’t get in touch with him, and I am in a home with a toddler with no AC. Update: I did receive a phone call soon after this post and it cleared up my situation ALOT! Thanks for that! Updating from 2 stars to 4!!
If I could give a zero after them not fixing the problem I would . Guy didn’t see a problem so he changed a contact. 15 min after he left same problem occurs. Apparently he’s not an a.c. Guy been waiting told he may have to come after hours. I don’t want the same guy back cause he didn’t fix it the first time./ Yes I was ugly cause the guy never came back to the house to look and see what the problem was…… If he thought it was the fan then why didn’t he say that when he was at the house. It’s not my fault you have an incompetent person working in you company. Shooting from the hip and guessing at problems is not professional. If you’re not professional I’m definitely not going to be polite. Also who was trying to help me? Your guy was late didn’t fix the problem then I’m told I have to wait til after hours for him to come back. Then he sends the home warranty people a guess part at what he thinks might be wrong without seeing what’s going on.
Spenser was just here to service the A/C. He did a great job
The technician Chase was very professional and knowledgeable
Nick, is a pleasant and kind young man was very knowledgeable of what he was doing.
Chase was sent out as part of a repair request from our home warranty company. We have had issues with the system since we moved into the house in 2020 and have had a few different companies come out. This was a completely different experience as Chase did a full system review and provided us with some general education on the overall system functionality and why we were having so many issues. We had planned on replacing the system within the next couple of years, but decided to move up that timeline as the old system was not the right size for our house and was causing Air Quality issues. Chase and Melissa from the Accounting Team assisted with the financing process and we were able to get the new system installed within three days of the initial service call (Friday to Monday Afternoon). The team at Autumn Air were very helpful at every step, installation was made simple from the home owner perspective, although the home builder made some interesting installation choices with the original unit. Chase was in contact throughout the process to confirm any decisions that needed to be made for issues found during the install. I highly recommend Autumn Air and will be using them for all of our HVAC services moving forward. Big thanks to Chase, Melissa, and the install team!
Great company. Efficient and they do the job with a great attitude and very professional
Spencer did a great job! Super professional, on time and wore his shoe covers
Have used them for years for all my HVAC needs. They do great work at fair prices. Spencer Crane did an outstanding job for us and did it in the pouring rain, truly went above and beyond!
I pay for my monthly service and Spencer Crane came out and did an amazing job servicing and explaining the process and products. Will definitely request Spencer to do the quarterly service.
Good company to have work done at your home. This guy Corey who works in the office is the best person to deal with, he's the best!
Good job really quick my tech. was Spencer Crane great job
Although Nick is young, he seems very experienced. He had a lot of knowledge of HVAC system and he exposed where my leakage was coming from. it's nice to see young professionals out in the world today!
Wow we had the best possible experience with Autumn Heating and Air!! Spencer is AMAZING!! He is professional, courteous, kind, friendly, and knows his HVAC. We really had the very best experience we could hope for and we will wholeheartedly recommend Autumn and Spencer to anyone who asks.
Spencer was great! He was on time, professional, and explained everything he was doing so well!
These guys have installed many units for us and maintained our personal home as well. They’re friendly, knowledgeable, and professional. I recommend Autumn Air to anyone that enjoys a comfortable climate 👌
Just moved to the area and have used Autumn Air two times now and both times have been exceptional! Brad came out and did an inspection before purchasing our home and was great! Logan came to do our heating maintenance after move in and was also wonderful! Both were on time and great to talk with. If you're new to the area or just looking to switch HVAC companies, Autumn Air is 10/10!