A little customer service goes a long way. Was a repeat customer until the tech showed up at my house without calling (he admitted the work order showed my request for a phone call). He called from my driveway - after ringing the doorbell - and left before I could arrive. I called him back and texted with no response. I called the office to see what happened and was immediately yelled at because "we have calls coming out our ears and cannot wait around". I politely asked why he was blaming me when his tech didn't call. He did offer to have the tech stop on his way back later - but did so in a rude enough manner that I declined. I was then hung up on. While I am more than happy to have another company come out tomorrow, I was really surprised to have these guys act the way they did. Had previously been great but what an odd way to treat a customer.
Chris Walters
A little customer service goes a long way. Was a repeat customer until the tech showed up at my house without calling (he admitted the work order showed my request for a phone call). He called from my driveway -
after ringing the doorbell - and left before I could arrive. I called him back and texted with no response. I called the office to see what happened and was immediately yelled at because "we have calls coming out our ears and cannot wait around". I politely asked why he was blaming me when his tech didn't call. He did offer to have the tech stop on his way back later - but did so in a rude enough manner that I declined. I was then hung up on. While I am more than happy to have another company come out tomorrow, I was really surprised to have these guys act the way they did. Had previously been great but what an odd way to treat a customer.
Phreak9mm
They did the job so quickly and efficiently I didn't have time to offer a cup of coffee. Keep up the swell work!
Eric Platt
Great service ..Reasonable Price, Bob made the service call was very nice to work with!
Arch Holder
Professional, knowledgeable, personable. Will continue to do business with Climate Systems Heating & Air Conditioning. 👍
Matt Fuerst
All about the customer. It's rare to get such amazing help.
Molly Muscenti
Knowledgeable, friendly, and made it a seamless process.
Rob Brown
First class operation!!