Rhoads Energy - Sinking Spring Office

Terry replaced an anir vent for my heating system. He did an excellent job in detecting what needed to be done quickly and had the job done in no time. He appears responsible, professional and knows what he is doing with heaters. I will e glad to request him again. In fact, he is returning tomorrow to do the cleaning of my oil heating system.

I bought a property and EG Smith came out to inspect my oil tank in order to deliver my initial tank of oil after having delivered oil to the same property for years for the previous owner. Refused to deliver oil to my property after declaring my oil tank leaked when it had just passed inspection four months prior. After I had a second inspection by another professional done it was discovered that a small water leak was coming into the basement through the wall and dripping down the back of the oil tank and off the bottom, making it look at a glance as though the oil tank was leaking. There was surface rust from the water leak and EG Smth's employee John declared that the oil tank was leaking oil, was dangerously rusty, and needed to be replaced at great expense before any oil could be delivered to it. Fortunately due to the second inspection the water leak was easily repaired, the oil tank superficial rust needed only light sanding, the oil tank was painted and has been dry and beautiful ever since (8 months ago) and of course there had never been an oil leak. When I spoke to Michelle at EG Smith to let her know about John's mistake about the "leaking" oil tank she continually interrupted me and refused to listen. Thankfully I got that second inspection and the total cost of repairs was $50 plus a can of paint rather than the thousands required by the salesman EG Smith sent out. Savings due to getting a second inspection = thousands. Savings from not dealing with incompetent and rude employees of EG Smith = priceless.

I have subcontracted your company in the past as a remodeling contractor for years. Then you took over Auto Service and continued the first rate oil delivery and annual service. After hurricane IDA in our area Sept. 1, 2021 I was sure of the top notch service you would do for our home. Regardless of Insurance claim $$$ received, it was money well spent. Being in the construction trade since 1977, I watched and listened to the techs who performed their trade. From intro, work estimate write-up, install, explanation to my questions, and final clean-up. I personally complimented them. Your office peeps are very courteous and informed with the trade they represent off the jobsite.

Our heating system was indicating it was on but the building was not warm. When we checked the indicator on the oil tank it read 0. I called and asked for a delivery but let them know that I was not sure if the problem was an empty tank because we are on automatic delivery. I technician came, added oil to the tank which was not empty and restarted our system. Then he called back and asked that a technician come out and check the lines on the tank which turned out to be the problem. There was an airlock in the line and the Technician that came took care of eleviating that problem. He was very professional. He explained everything as he worked and was very thorough. It was a very good experience.

We were happy with the same day service. The problem was that our dehumidifier was leaking because there was no filter inside. It should have been replaced when the heating system was checked in the fall. We will probably write a note and post it on the dehumidifier, so it is not overlooked in the fall, when the tech arrives.

Mike came to our house this morning for an annual cleaning/service call/answer some questions visit. I have had Mike here before and been pleased. He is maybe one of the most competent technicians whom I have ever had perform service on my heating unit. He is knowledgeable, smart, efficient, and competent. He diagnosed several issues in moments and discussed them with me, all while being aware of our current climate. He was able to answer all my questions concerning a newer addition to our heating system and provided solid recommendations. He is truly a great member of your service team.

We recently had a new boiler installation that went very well. The salesman Matt quickly assessed our needs and got us the right new unit for our application, and the installers Andy and Dan were very professional, prompt, and efficient. The work was completed to a high standard and I'm very happy with the end product. I've been using EG Smith for a few years for all heating and cooling needs, and I'd recommend them to anyone.

This is a great company. They arrive on time and provide excellent service as was as education there customers on how to get the most out of there heating systems. They provide tips and tricks and answer all of your questions which will help you get 25 years out of your heating vs lets say 10 years if you do not properly maintain your system. I highly recommend.

Joe did a great job helping us decide which AC would be the best replacement for our broken unit. Dan and Brian, our installers, were at the house on time, completed the install quickly. Explained how the new system worked and when finished had the area cleaned up. We were pleased with the entire experience. Deb Christopher

Recently needed to have our central air unit replaced at our home. Certainly not an ideal time of the year for the existing unit to give out, so shopping around was an abbreviated option and limited luxury. Thankfully E.G.’s customer service, technicians, and response time provided us with more than enough confidence in choosing them. There was one other national chain that I had contacted prior and let’s just say I was shocked when comparing prices. It is my opinion that the other service was primarily interested in the size of their commission check.

I cannot speak highly enough of the service I received. Obviously reasonable and affordable pricing were at the top of my list, but the thoroughness of explaining what we were getting to installation and follow-up, my expectations were exceeded. The icing on the cake was several days after installation there was an issue, which ended up being non-related, but after contacting them they were at my front door within 20 minutes. Michelle was wonderful in sending someone out immediately!

That being said, they have definitely earned our business. We will be dropping our current oil supplier/vendor (the same one mentioned earlier with commission driven prices) and happily becoming E.G. customers.

Thanks for everything!