R & R Mechanical Services Inc

This is the first time I ever write a review but I felt compelled to share. R&R (Ramon) was the 4th company I had come out to service my central. Ramon the doctor was the only person who found the actual problem(s) with my AC. He was relentless and would not let up until he got to the bottom of it and fixed it thoroughly. After having 3 companies tell me that I need a new unit, he fixed it and told me that I do not need a new unit. I’m grateful and happy that I finally found my go to for anything HVAC related. Their experience and professionalism blew me away.

The guys at R and R Mechanical (Ramon, Armando, & Juan) did a great job diagnosing and resolving my Fujitsu minisplit issue. They were punctual, respectful, and very professional. They took care of the problem when some other company failed to do so twice. Rosa even managed to squeeze me in before the snow started coming down. Thank you guys!!

I've used R&R for a second ductless A.C. install of 2 units in my home. They are professional, quick, experienced, and do high quality work. I recommend them to anyone requiring their services. They will work with you and your home to find the best way to install the units. Truly one of my favorite companies to do business with.

I give them a 10 if I could. I had an A/C issue that needed correcting. So living in a time where social media is the way of finding a good reliable company for service, I Googled A/C service’s in my area and a few came up and I looked at the reviews posted and R&R had a great rating and great customer comments so I had called them and explained what was going on and set up a service call with Vicky, I chose to set up an appoint for the following day since that would work best for me. My technician Johnny arrived in the time frame the next day, I explained the issue that I was having and explained it’s a new system since we bought the house a year ago and we didn’t have any problem last year while using the A/C. He went right to work and addressed what was causing my problem and had it completed in record time. Johnny to me was one of the best technicians that I’ve dealt with in recent years, he was attentive, knowledgeable and a pleasure to deal with, having worked in customer service for almost 40 years I can see an employee who cares about the customer service and he is an asset to R&R, in talking I mentioned I was looking for someone to service my HVAC unit and he mentioned a plan that they offer and I signed up knowing in the future I’ll be dealing with a company who cares about their customers and the delivers a great customer experience. Vicky and Rosa you also delivered as well on my customer experience, a job well done .

Sorry but I had to change my review.

Not happy how things were handled after unit failed. I had issues with my cooling unit so they came out to my home. Mechanic mentioned that unit only needs some parts replaced and a few other items. He also sold me on a sealer which I was fine with. We spend about $1200. 3 months later unit is not cooling any longer. I contact R&R and they send another mechanic and charged me another $85 to only tell me that the unit is old and finding the problem will cost me another $400. They also cannot guarantee that they will find the issue. My frustration is why we had to pay another $85 and when they send the first mechanic why he did not mentioned the unit is old and we should look into having it replaced. We would of done the work right from the start, now we are $1300 in the hole and we could never get that money back. After all this when I was on the phone with R&R they where more interested on selling me a new unit and how it was being paid than how can they win my business back. To add to this they were going to send me quote and I still haven't heard back from them 3 weeks later.

Very upsetting. We called for an appointment because 3 yrs ago when we moved into our house they were very kind. They pulled our blower and evaporator coil and cleaned each for a reasonable price. Other than the cleaning we have never had any repairs to our heater or AC unit. So I recently called because we were getting water on the floor. I had even told the office manager water in the drip pan looked a bit high. The owner wants to charge me $1,800 for a new evaporator or install a new unit. I begged him to please take another look as only leaking a little water and cooling our house very well but he won't touch it. So today I put my shop vac on the weep hole...turns out it was a bit clogged causing the drip tray to overflow. Took me 5 minutes and problem solved. Granted my unit is about 12yrs old but why do I feel like I was being scammed by R & R when my system works fine and a novice like me could fix the problem so easily? Very upsetting the owner would treat me this way. A simple overflowing drip tray is something I would expect an experienced AC repairman to be able to fix the first time.

I've worked with R&R Mechanical many many times over the last few years, and they are always a pleasure to work with! Rosa & Ramon are always quick to help in tough situations, and are wonderful people. I would absolutely recommend them.

Johnny Soto was our technician and he was AWESOME!!! He quickly diagnosed and remedied the issue while explaining everything clearing along the way. He was upbeat and energetic, super nice and a pleasure to deal with. We were hot and now we are cold. :) We would definitely recommend Johnny from R+R!!!

The professionalism and patience shown by Mr. Ramon Hernandez was amazing. He took the time to educate me about my heater and how to keep it going. I am grateful. You have a new client.

This is a great family run business that we rely on and they never disappoint! Always on time, courteous and get the job done. R and R has always been there for us when we need them and we have been using them for years. I highly recommend!