K.E. Seifert, Inc.

I've used this company several times in the past and never had a problem with the quality of their work, but they have changed up their billing practices lately in a way I consider out of the norm within the industry and predatory. Specifically, I've used them a half dozen times in the past and never been charged for "travel time", but this most recent time I had one of their plumbers at my house. He was there for less than an hour and turned in a bill for 2 hours. Asking about the discrepancy I was told they have to charge for travel time, despite the fact that a simple Google shows my house is about 15-20 minutes from their office. And this is the crux of the problem. They do not warn you when you call that they will charge you a VERY expensive amount for travel, nor does it have to be just 1 hour. On the invoice the plumber wrote the 2 hours as when he got into the office, a standard which could be stretched to whatever they like. I would strongly recommend avoiding this company until they are more clear about their billing practices to avoid nasty surprises.

We have used K.E. Seifert many times for our business. Our water heater went bad a couple months ago and started leaking very early in the morning. They had a replacement out and installed within hours of my call. The pricing is also reasonable. I highly recommend them for any plumbing needs.

Five years ago we called this company put to quote us on replacing our sewer line in the backyard. We thought they were a reputable company given that we used them on contract for our HVAC and didn't have any issues. Five years ago a salesperson whom no longer works there came to our home for a replacement quote, he said to give us a more accurate quote he would "prefer" to snake the line. To which my husband said that we already had a video from another company and could provide him footage, he said if you don't mind I'll just do it myself it's part of my quote. He proceeded and then billed my husband over $300 when he would not sign a contract for the replacement right then and there. We called the office and spoke with their sales manager and office manager whom said that they were sorry for the misunderstanding and that we did not owe this amount. Now, present day we get a bill from a collector and a hit on our credit for delinquent payment of this bill that suddenly appeared in the last 3 months to this creditor. I've now called the office on three separate occasions with the promise of a return call and most recently was told they added to their calendar a follow up call to me in 3 days to make sure the owner reached out, that was over a week ago now and crickets. It was also confirmed that none of the employees or managers we dealt with are there any longer and they have no record of any conversations but also thought it strange and were the ones to say wow, 5 years ago and your being billed from a credit company now? Working in a service industry for years, one that was upfront with service charges and billing I am just so saddned by the way we see being treated. This negligent mishandling of our situation and the idea that 5 years later they would try and collect money from us is truly absurd.

before they come onsite, I double checked with them is there any diagnose fee which typically 0-100, they said no. then they give me a quote about $1100 which is doubled than another quote i got. and they said, if i do not use their service, they will bill me $220 for onsite fee. I don't like the feeling that people don't tell you any hidden fee before they provide service. my location is Warrington, a round trip is about 1.5h. my point is #1, if any onsite fee or diagnostic fee or other name, let me know first and I will make a decision prior to service. #2. 200 is too much for just onsite. I will not recommend this service. BTW The customer service is nice. looks like they online 24 hours, and no waiting time. Hope they can do some improvement to make their review score above average.

I've had such an issue with contractors, in general, but most recently had difficulty getting a plumber to call me back. When I asked, a realtor we had been working with recommended KE Seifert. Was in a pinch and they were SO accommodating and working with my dead line. Called them back for another small job and just as pleased. Now I am working with them on a new project in a home we recently went under contract with. Everyone I've dealt with there has been professional, pleasant and does their job well. Pricing is comparable. Would not hesitate to recommend them.

Required plumber for some drain and faucet problems.
Appointment was scheduled easily one day in advance.
David Sr and Tom where out to resolve the plumbing issues.
They were timely, very friendly and efficient getting the work done.
The service was much appreciated.

Damage to new floor during powder room vanity installation (crew didnt know they were installing cabinet though quote included it; and didn't have proper tools to do job. New powder room faucet leaked under sink and damaged cabinet- would not honor after 3 months. Did not find leak source in kitchen ceiling but charged for new shower fixtures and valves.

I initially submitted a request for a quote on an installation of a Pressure reducing value and also the relocation of a hose bib. The quote did not separate the costs for each which is my only complaint about the company. I asked them to resubmit a bid for just the PRV which they completed and we decided to move forward. When the tech arrived at our house, he determined that the quote did not include more extensive work which would need to be completed for installation. However, the company honored their quote and completed the work. They did a fantastic job and we will be using them in future for all our plumbing and HVAC needs.

My mothers home had a defective and leaking septic tank that could not be repaired. I used K.E Seifert to install a new sewer line that hooked up to the the townships sewer system . Victor was great to work with, he was out the next day to meet with me. He was polite, professional and very helpful. The job was completed in a short amount of time and at a price we could afford.

John Harbourt.

We were extremely pleased with every aspect of the sewer line replacement job performed by K. E. Seifert. The price was reasonable (nearly half what we were quoted by another local plumbing company), the installation team was exceptionally professional, the work was completed expeditiously, and the company owner even came by the house after the job was finished to make certain we were completely satisfied. Although I was initially under the impression that Seifert was a big utility company, too large to do residential work, I was pleased to see firsthand that they service homeowners with the same level of expertise and workmanship as they do their larger government and general contractor customers. I highly recommend them.