ARS/Rescue Rooter - Pittsburgh Air Conditioning Service

The estimator came out and sold me on their product in price in warranty in the technician showed up two days later to install did an excellent job very pleased with the unit so far

I’m a decorating contractor who shorted out a thermostat in a clients home. ARS came the next day, diagnosed the issue, and had the system running in an hour.

The technician was prompt and curious!
He had me back in business in no time and at a fair price!
I will highly recommend this to all my friends and business associates!
Thank you again for a job well done!

We have our system checked every year, and this is the 3rd time we've used ARS, and have been pleased with them every time. This time Earl & Brice were the techs that came out to check the HVAC. They were professional, efficient, and friendly. And we thank God they found a serious problem with our (31 y.o.) furnace, which lead us to having Bob from ARS come out and give us an estimate on a new HVAC system. (The AC unit is almost 30 y.o.!) ARS is coming on Monday to install it! (They could've come today but my wife and I already had plans!)
10/19/2022: HVAC system installed and the guys did a great job! They could only check the furnace because it was too cold to check the A/C.
3/1/2023: Jared checked the A/C unit today since it was 65 degrees outside! Everything checked out, and Jared was professional and thorough!

We thought the heater was leaking but Rich saw it was our humidifier instead. He recommended a particular brand and size to fit the need of our house. We appreciated his recommendations vs. say, ‘I can’t fix this. You’ll have to get another person out here.”

Bob was courteous, punctual, efficient and respectful. It was actually a pleasant experience.

Scheduled for an annual furnace check. I was told to select a 4-hour window of time for this. I chose a 4-hour block that worked for my work schedule. It was not communicated to me that this time was the arrival window and not the window for service time. A tech arrived within the last 15 minutes of the 4 hour block I blocked off and spent about 30 minutes with the furnace. A miscommunication is frustrating but understandable. I canceled my meeting so I didn't have to reschedule service and block off another 4 hours on a different day.

The tech missed a substantial crack through my heat exchanger, readily photographed by another company I asked for a second opinion.

Their quote was a nearly 50% higher cost compared to another company that I'm glad I got a timely second-opinion from. ARS included an add-on I did not ask for. They refused to communicate with my home insurance or home warranty, one of which did eventually cover costs when spoken with briefly, again, by a different company.

The experience with ARS overall felt predatory and high-pressure. The tone of the tech was that he would cut off my furnace on the spot if I didn't schedule a follow-up with them with intent to replace. I can't recommend.

The tech, Bob explained everything very thoroughly and was very efficient. In the past when I have had ARS at my house, they have always been excellent.

Excellent work by the technician. Very satisfied. Highly recommend ARS.

Furnace would not work. Rich (forgive me if wrong, bad with names) came and fixed it. Consulted his mentor when needed. Spoke well of mentor. Rich was professional, presented himself well. Polite.