Fritch Inc

I called and set up appointment to have a gas fireplace insert installed. It took about a month for someone to finally come out just to have him say ‘I don’t know about this and that, I’m not sure about this, etc.’ the whole appointment. He said give him 2 weeks to do some research and he will email me. After over two weeks and no follow up, I emailed the rep. He responded with a link to a website that had hundreds of different kinds and choices and said pick one you might like with no direction from him. How would I know what to pick. He’s supposed to be the expert. Never using this company. Bad first impression.

It's like dealing with a "Mama / Pap" store. After several phone calls and some complaints to get a service man to replace a simple blower motor took 1-1/2 weeks to accomplish! Initially, just to get a service man to check out the AC problem was a chore. Finally, getting only a 1/2 hour notice he showed up! After that it took another week until he finally returned to replace the blower motor (a one hour job). No follow-up call inbetween from Frisch giving an update on the status and cause of delay!
It's the typical behavior of a company doing well and having little competition letting customers suffer and unhappy. (This was not my first bad experience with Fritch, but definitely my last).
Very disappointed with Fritch's performance and will be looking for other HVAC sources in the future.

If I could give this company 0 stars I would. In early May we called to schedule our annual ac maintenance. The soonest appt they had was end of July (almost 3 months later). The day and time came, no one showed up. My husband called to check on their status...they say we aren't scheduled at all. Then they try to give us a mid September appt. This is unacceptable and very poor customer service. They keep emergency appointment slots...there is no reason we couldn't have been given one of those. We will not be using Fritch in the future!

I have had them come out and TRY to fix my oil tanks so the gauge reads correctly three times now. Each individual time they came out they charged me. All three times was within the past three months. On the last call they said that I did not do the full tuneup on the furnace so that is why they had to charge me to repair the gauge issue. Today I look at my tank and it still is not reading correctly. Hence they want me to do a tuneup on something that is completely unrelated so they can repair something correctly after three attempts. I will go elsewhere.

The technician that serviced my gas heater was very knowledgeable and answered all my questions. I'm glad i found Fritch. If you're reading the reviews to see who you should go with for your air conditioning or heating needs then call, Fritch.

Very good service We have been very happy with there service very friendly helpful thank you

Professional services from the office to the field. The tech diagnosed and fixed the unit within an hour and a half. Would highly recommend Fritch Fuels.

Great job, saved us a lot of money and was honest. I highly recommend Fritch for AC maintenance.

Fritch is always prompt in response and service providers provide honest information.

Nice People