KMS Heating & Cooling

Really great service and even better people!! Top Notch all the way around!!

K&M Shillingford helped us get our water heater working again after it had been down for several days, and the company who installed it couldn't fix it. The service reps were so personable and made the experience painless. Kudos to Dale for taking such great care!

We had a technician from K&M Shillingford replace our 75 gallon water heater. Their quote was very competitive and the installation work was done quickly and correctly. The city inspector just came and approved the work, saying that he was impressed and pleased with the workmanship that he saw. We are very pleased with our experience with K&M Shillingford.

K&M Shillingford installed our geothermal heating and cooling at our ranch and it works fine. They have serviced our traditional heating and cooling units here at our house in Tulsa and they have found and corrected problems from another company. I am always satisfied with their work and the good crew they have.

This is honestly one of the worst companies I've ever had to deal with. I had a good history of them working with me in the past. They installed the original geo unit in my house so I have continued to do business with them just based on familiarity alone. About 10 years ago, we had a misunderstanding about payment method after installing a new external pump. They used the card on file which was expired after I told them to bill me directly and not by my card on file (I was between debit cards at the moment). This eventually resulted in a late payment. Never went to collections. Following year, I scheduled an appointment, tech came over and serviced my geo. After service, he told me he had orders to collect cash payment for the service. One of the few times I actually had that much cash on me in my life. Wasnt happy that fact wasnt disclosed until afterwards, but I collected my receipt and went about my day. About 6 weeks later I received a nasty letter saying that they were going to take me to collections on the payment that I already paid in cash. I call them, tell them I have paid that bill, in full, the very day of service. I was asked to take a picture of the receipt, and send it to them. While doing that, I realized that I actually overpaid (according to their invoice) by $1. Lol. After sending the pic of the receipt, I jokingly told them how i expected that overpaid dollar to be returned to me. Later, that year...I called to have the geo serviced again and was told that they have a no service tag on my address due to late payment. Honestly, I didnt even argue with them. I didnt want to waste another minute of my time on them. These people are clowns. Everytime someone came out, it was always a different person and it seemed like every tech they sent out knew less and less about the unit. I took that all in stride. Despite the high cost service calls. Or the fact that their techs would charge me extra on labor, and even it out by undercharging me for freon (more money in the techs pockets that way but all the same to me). Their record keeping alone tells you how the rest of their company operates. There are better options out there. Willing to bet a high percentage of better options.

Service man was punctual and very efficient.
Many thank yous.

Purchased a new geothermal unit from KMS to replace one from the 80's. Some hiccups with the installation for a few days but K & M Shillingford took care of the problem and everything has worked flawlessly since.

Horrible service. No one answers your phone, when they called me back 2 weeks later to schedule me, they said another 2 weeks. Came out to look at the unit for 5 minutes and said they had to order a part and wouldn’t schedule me until the part came in. I made a big fuss that if they know it takes 5 days for the part to come in, then schedule me for a week. The part came in and they claimed it didn’t. I know it came on because the manufacturer gave me tracking information. Came out to put the part and they said it needs another part. The other part came in a week ago and still haven’t been scheduled. I know it came in because of the manufacturer. This has been going on for 2 months now and it was for my pool heater which I clearly don’t need to use anymore.

Knowledgeable and precise. K & M Shillingford can take care of literally any HVAC job from single family ranch homes to heavy industrial. They take care of their customers big and small.

Great customer service. Very knowledgeable and helpful guiding me on my humidity problem.