Sears Heating and Air Conditioning

Everyone was outstanding from sales to installation. Connor was our salesman and he was so down to earth and took time to explain things and get us the best option. Ritchie and the installation team got our furnace and A/C installed in no time! Christy was very helpful getting everything set up for us and answering questions. Overall very happy with everything.

I’m very pleased and satisfied with my shower stall remodel. The materials are sturdy and of good quality, I hope they hold up as time goes by. The installer (Jermaine) was very professional, cleaned up after himself and did a fantastic job overall. The bathroom looks great!!
Thank you!!

Excellent team from sales to furnace next day installation. Installers did a phenomenal job. Thank you everyone for getting us heat the next day.

The service performed was excellent. The two gentlemen who performed the installation did an outstanding job. Very professional and personal. They worked efficiently. The cleanup of the old system was perfect as was all of the service they performed. I would highly recommend not only Sears but also the two technicians for the awesome service they provided.

This was a Very Good experience. The Sales Person was courteous, knowledgeable about the HVAC Systems Sears Sales, and didn;'t waste any time in getting to my issues. The Sales Person went over the Product and explained how it would work the best in my environment and let me know my options. Explained my warranty and the options I had with it. The Sales Team, from the Sales Person, Sales Manager and the install coordinator, went over my options thoroughly with me. Everyone was easy to get a hold of and quick to respond to my phone calls. The installers came a day before the install and did a walk thru of the house. Seen what I actually needed to make this a successful install. Installers came the following day and did a step by step install without any problems. After the install was complete the installer went over my operators Manual with me and asked if I had any questions. I was fine with everything. He went over my warranty with me and explained that I had to register my equipment within ninety days in order to get everything I was promised.

I would refer any of the people I know to a Sears Professional for their home needs.

Thanks for a great experience...

Totally dissatisfied! Contracted to have vinyl siding installed on my home. Contract signed November 2015. Sears hired the sub-contractors who installed the siding January 2016. I was an OTR truck driver at the time. When I got home to inspect the job, I found bubbles, wobbles, joints that were butted end-to-end not overlapped, no accounting for natural expansion and contraction of the vinyl due to temperature and loose-fitting panels of siding. There were even a couple of pieces getting ready to fall off on the back end of the house. Called Sears and they sent someone out to fix the problems, but only told him about the pieces that were falling off - nothing about the other issues. This technician took a number of photographs documenting the condition of the installation and filled out a report for the "home office." Apparently, Sears sent the sub-contractors out to address some of the issues because when I returned home February, the butted end issue had been corrected. Then several pieces of the siding along the top of the wall started falling off in April. Sears sent the sub-contractor out, again, and they attempted to fix it. By the end of May 2016, pieces, again, started falling off around the top of the wall. I placed a call to the project manager who then transferred the information to the warranty department. I received a letter dated July 7, 2016 thanking me for contacting SHIP about the issues and that someone would be "contacting you shortly to discuss." I have yet to receive an actual phone call from them and it is now September. All contact has been initiated by me. I have called 1, 2, or 3 times each week since the end of May and still there is no resolution. Regarding the pieces that go around the top of the wall, I now have more pieces on the ground than are actually attached to the wall.

Contractor Bruce was very knowledgeable of his work and courteous. When encountering an issue he handled it very professionally, Not sure why Sears Heating and Air Conditioning is listed here. I had remodeling done in my Bathroom by Sears Home Improvement.

I had a complete new Heat Pump furnace and AC installed. A big investment that made me apprehensive and nervous but Sears really made the experience pleasant. I made an inquiry on a Sunday & Sears immediately responded, the rep came out that Monday to explain everything, and it was completely installed on Tuesday. The work only took half a day and was done very clean & professionally. I feel very confident with this purchase the new system is a big improvement to our home. I would very much recommend Sears HVAC without hesitation.

The team that came and did the windows were wonderful. You can tell that they have done this for a long time and work well together. They had a system down with how they did every aspect with everything-from removing the old windows to putting in the new ones. And these windows are awesome! I have the 3 pane-replaced all windows in the house (11 windows total) and I can tell a huge difference in what I had before. Got them put in, and that very night we had a very bad thunderstorm, and I barely heard the storm. I am very happy with them and would highly recommend this company for windows.

DO NOT RECOMMEND!!! Sales rep outright lied to me to get the sale.
Toilet too high, sink too low, sink drain assembly installed wrong, rotten sub-floor not replaced, installers messy and careless, etc. Project Manager was very pleasant to work with; it's just a shame he works for a company that doesn't care about their customers. It's no wonder they're slowly going out of business. I will never deal with SEARS again and will never recommend them to anyone.