Anderson Automatic Heating & Cooling

Our unit suddenly went out! We called and Devon was able to come out right away and was able to diagnose the issues. He was very helpful and explained everything and what our options were going forward. Devon walked us through the next steps and made it easy to go forward and have our unit replaced. Devon was on time, professional and made the overall experience less painful!

Such a wonderful experience today. The technician was amazing. She was professional and personable. She answered all my questions so I could understand. Nobody likes to have to call an HVAC company but unfortunately it is necessary sometimes. I will definitely use them again.

Anderson Automatic came out this morning and diagnosed my A/C problem and is scheduled to come out tomorrow to install the new unit. I have been using their services for the last 4 years and appreciate their honesty and quality service.

I would definitely recommend Anderson Automatic to everyone. They have knowledgeable technicians that are very professional and do quality work. I was very happy with the Service I received. I will use this company for all my heating and air needs.

Provided & Replaced a boiler igniter. Replaced air release. Tech had a difficult time articulating the process of how the bill was calculated. He kept saying "we just figure it up based on whatever we do" but after repeated questions I was able to gather the following from him. $119 show up fee that includes 30minutes of diagnostics. Repairs are $300/hour for labor plus material costs. They either give you a fixed quote ahead of time for the repair or figure it out based on the time & materials. Since it was just a small job I opted for the t&m. He did not however itemize the parts and labor on the invoice, so hopefully this information helps others.

The people that I have dealt with at Anderson are awesome. They are professional, polite, knowledgeable, and great people! I would recommend Anderson to everyone. I can't thank them enough for what they have done for me. Thank you so much to everyone at Anderson. I will recommend you to everyone I know! Thanks again people.

Anthony was an amazing technician! He truly cared about me as a customer and took the time to explain everything he was doing. He was patient with me when I asked questions and made sure to answer them thoroughly. I learned a lot from his service visit. I highly recommend Anderson Automatic Heating and Cooling for all of your heating and cooling needs.

Thanks for the quick service repair! The was quite cold this morning and we didn't have to suffer for long due to the quick service.

We had Anderson replace our entire heating and air conditioning system. They came out within hours of our call and inspected our system and gave us our options and an estimate on the spot. They set up a time to install and had their crew there in a timely manner. They were very efficient with their work and were very clean and considerate. We bought the upgraded system and couldn't be happier. The temperature never changes in the house, is spread out evenly and is so quiet that you cannot hear it. We highly recommend Anderson Automatic!!!

Price gouging was an issue with this company. They bid $1,100 for a job that the next company bid $350 to do. Keep reading for more details.

With the warmer weather coming in I went to turn on my AC and found that my AC unit would not run. I found Anderson via a Google Maps search and their 4.4 star rating at the time provided enough credibility for me to give them a call to come take a look. When their technician arrived he quickly found that the unit was leaking Freon and was able to repair the leak with a quick valve replacement. The next step was to replace the missing Freon (Freon 410 in my case).

However, before he informed me of this, he called his office and discussed some things. When he came back from his phone call, he told me that his coworker suggested trying to sell me a new unit, but he talked her down in order to save me money since he could see it was just the leak that was causing the unit's issue. He told me that the front desk people at his company prioritize selling new units to make more money (I would have had to shell out $3,000-5,000 for a new unit). I appreciated him letting me know this and sticking up for me at the time. However, maybe those of you reading this review are less naive than I was. I would allege now that he was never recommended to sell me a new one, but rather fabricated that in order to build a false sense a trust between us. I would argue that this was just a clever tactic to butter up a customer in order to increase the odds of them accepting a wildly overpriced quote.

Anyway, on to the next step. We scheduled a time for him to come back out and add the Freon. That's when he gave me the quote. He said it would be $1,100, and although I don't recall the full breakdown, one of the charges was $450 just to "bring the truck out with the Freon." For those of you who don't know, Freon comes in a gas tank about the size you might find on your standard home grill. I allege now that this charge was fictitious. Additionally, the quoted price for the Freon was strange. He quoted about $90 per pound, with the first pound costing an additional amount. Do a quick Google search for the price of Freon 410 and you will understand what a farce this quote was. Not knowing what the proper cost of this work was at the time, I scheduled Anderson to come back the next day and finish the job. Once the technician left, however, I jumped online to confirm averages prices of comparable work. I found that the price range was expansive, and his quote did fall within it, but at the highest end. However, the lower end of the range was much more desirable so I called another company and asked what they charge per pound for Freon. They quoted roughly $25-$35 per pound. The only other costs were the standard service call cost this particular company charged of $69 plus labor. I scheduled them for the job and cancelled with Anderson. This other company ultimately came out and fixed the issue for a total cost to me of $350.

I am very disappointed in Anderson for their business tactics that I experienced. I hope anyone who decides to use Anderson will check and double check that the quotes they get from this company are fair, and I recommend, no matter which company you deal with, to always get additional quotes.