Arco Comfort Air, LLC

Roseann was very knowledgeable and helpful with selecting the appropriate furnace. The appointment was set up in a few days, and was installed quickly by her crew. They were easy to work with and did a great job.

I want to thank Jackson for the toilet installation he did today in my home, he was very professional , helpful, polite, knowledgeable neat and clean with his work

I hired Cyngier to do a seasonal cleaning and check up. Within one week the furnace malfunctioned. Instead of making it right, the person who answered the phone said no one was available to stop out, and went so far as to suggest I hire someone else if I needed immediate service.

I did hire another company, and that's when I found out that the technician, Dave, had not cleaned the flame sensor which is a normal part of a seasonal check up. The representative of the new company said it was common for lazy technicians to skip this because it can be tricky to re-assemble this furnace. Of course, he was finished with the job within 40 minutes, with no repair parts required.

When I confronted the Cyngier staff about it, they were combative and refused to refund their service fee or do anything else to improve the situation. I then sought to reverse the charges on my charge card. At that point, Cyngier made up a new receipt, one which I never received at the time of service, in order to make the charge stick.

I cannot think of a worse customer experience over $138 ever in my life. I strongly encourage you to find another company besides Cyngier for your HVAC needs.

Andrew was thorough, competent, and customer service oriented in performing our annual heating maintenance checkup. Thank you!

Furnace and air conditioner installed by a great bunch of guys. I Couldn't ask for a better experience. They worked around my schedule and installed a great product. I would highly recommend Cyngier Heating & Air Conditioning.

The technician was prompt, knowledgeable, courteous, was able to convey his technical message clearly & concisely.
It was a pleasure to deal with him!

My furnace was making a ringing sound that was highly concerning. I had heard about Cyngier Heating and Air Conditioning in Strongsville and were reputable in the Strongsville Chamber. I gave them a call and they sent a technician out to my house within 24 hours. They were very thorough and did a good job explaining to a layperson what the problem was and options to deal with it. They were exactly the price they quoted, prompt, helpful, and professional. I was pleased with the service and will continue to recommend Cyngier Heating and Air Conditioning. Thank you for your service!!

Air conditioning wasn't cooling properly so called Cyngier & received a prompt return call. Technician arrived several hours later and I was grateful he could squeeze me in late on a Saturday. Spent almost $350 to have a crabby technician tell me I need a new furnace/AC unit because mine is old. He couldn't have been more unpleasant & seemed bothered when I asked him questions. One of the worst customer service experiences! He added coolant, but the thermostat still isn't functioning correctly. Such a shame. I know who I won't be calling for an estimate on a new furnace/AC unit!

The owners are individuals who have been in business for a long time. They never think they do anything wrong. During my installation, Cyngier failed at being honest. YOU will be able to visually see more and or read about the debacle in due time. Upon the initial install of my heat pump, an Energy Efficiency expert and I gave specs for a 3-ton Greenspeed Carrier heat pump unit. During the install date, unbeknownst to me, the owner Pete Cyngier was about to set up a 4-ton heat pump. Not what I requested. By chance, Energy Smart Home Performance expert Nate Adams decided to stop by. He immediately noticed the error of the unit sizing and put a stop to it. A verbal fight ensued, with PETE raising his voice in my house because he 'was MIFFED' at his failure to communicate. He and his wife Roseann never apologized for NOT applying our specs, going underneath the radar of the homeowner, and wasting everyone's time. (I'd like to thank Nate Adams, who saved us an even bigger debacle if this company had installed the 4-ton, i.e., more time lost, wasted phone and letter exchanges, and maybe legal issues. )

Days later, they corrected the problem with the proper 3-ton unit. However, I question how they installed it. (*)

As a logical and forgiving human, I want to give people the BENEFIT OF THE DOUBT. I remained with them to be my technicians and service team, only to have that BACKFIRE on me a few years later. (*)
N7 productions will continue the story, but my advice is to find a different company.

Been using Arco for over 10 years. Service is excellent, crew is knowledgeable. Very very happy.