Arco Comfort Air, LLC

Approximately one month my AC went out and I also needed a new humidifier filter. I believed the issue was low freon as the inside coil was collecting ice. Same issue as two years ago. Scheduled an appointment with Cyngier. Service rep arrived 6 1/2 hours after appointment time. I had been in contact with their office that day on six calls to determine when rep may arrive. Having learned that the rep had several delays on one job due to electrical problems he couldn't diagnose. Upon arrival of the rep and knowing he had a difficult day I offered him water and even asked if he was hungry. He didn't answer but did proceed to be one of the rudest customer service reps I've ever encountered. He then proceeded to the AC, hooked up his meter and withing 20 seconds told me the condenser and motor were shot, the AC wouldn't turn on and I'd need a new one. I asked about the freon level and was told it was full i.e., 3.8 lbs (holds 4). Simply did not believe him. Once he thought he had a new AC sale his attitude changed ... all smiles. Left to write up an estimate, never left the new humidifier filter and never delivered an estimate. I proceeded to make a complaint to the office, received a call from Rozanne Owner/president?) who was very apologetic and promised to mail a humidifier filter as a customer service gesture for the poor service. Four weeks later and no filter has been delivered. The same day as the rep was here I called a second company that showed up within 2 hours (8:00 PM), checked out the AC, motor ran, condenser was fine and as expected freon was empty. An hour later AC was up and running.

Tim was great. Nice and personable.

Derek was very professional. He explained everything he did and gave me some hints to keep things functioning properly . I highly recommend Arco.

Arco was great. Allen was knowledgeable and fixed my air. So glad to have my air back!

Andrew is always professional. Arrived on schedule and explained the visit when he was finished.

Called Cyngier Heating & Air Conditioning when A/C wasn't cooling and ended up with a bill for $411.50 to change the capacitor that took less than 30 minutes and cost around $23.55 to buy. I expected to pay extra for a Saturday service call($106) but to pay an additional $305 for the work described what a disaster. What's the price break down for the service: $300/hr and 500% markup for parts? As a mom in a pinch I WON'T be calling Cyngier Heating & Air Conditioning again and will be sure NOT to recommend.

Jacob came out and was prompt and professional. He explained what was needed and had a quote to me quickly.

Brian, was very helpful and knowledgeable, very nice. We need more good young people like him. Thank you

Brian the tech came out the next morning after my call for service and was very educational and informative.

Thank you Arco for sending Jackson a nice and knowledgeable young man to install my garbage disposal.