Now Service Pros (NSP)

My family and I moved to Catlettsburg and purchased a semi-"fixer-upper" house a few years ago. Since that purchase, we have called on Now Service Pros on several occasions. Over the past three years, Now Service Pros has completed the following:
Shown up to repair frozen/burst water lines at 8PM during the winter months;
Repaired old heat pump that lost its fan and coolant charge (which led to the next item);
Installed two new heating and cooling systems (1st floor followed by 2nd floor units; including duct work);
Built our new detached garage;
Repaired plumbing and installed new dishwasher while I was out-of-town.

After recent repairs by NSP, I came upon this site with reviews. After reading all of the reviews, I can say I am honestly shocked. Representatives from Now Service Pros have been respectful of our home and family while providing quality work at a REASONABLE price. Yes, I have found cheaper estimates from other people, but I have also learned (the hard way) that you get what you pay for. Also, one of our earliest repairs fell within the time frame of our home warranty after purchase/closing. I was able to listen to the Now Service Pro representative talk to the home warranty company regarding approval of warranty coverage of the repairs. I have to agree with the owner/moderator of NSP...from what I heard, the home warranty companies try to find every way they can to deny or delay a coverage request.
We have relied on Now Service Pros for nearly all of our renovations and repairs (aside from small tasks which we brave on our own) and will continue to do so in the future. NSP, thank you for all that you have done.
Have a blessed day.

Great company will use again when needed.

Very very very….did I say very..bad service and business, they’ll rip you off and never do what they promised. They are ignorant, arrogant, incompetent, deceptive and fraud. Never pay them upfront and ask for a contract with very clear conditions and specifics if you ever hire them. They are never willing to take responsibilities for their mishaps and will blame you for their own mistakes. It will cost you a lot more to fix what they have screwed than to hire a reputable business from the beginning. While their prices are outrageously expensive, their work quality is very poor and their attitude is poorer.

How ironic is it that even the Girl Scouts can get an address correct.. but NSP is unable to do so? Your reply speaks volumes about not only yourself, but how you conduct your buisness. Did you also neglect to mention that you have numerous complaints filed against you. And the home warranty company that set us up with you also no longer do business with you?

BTW, Thank You ever so much for disrespecting a veteran... so completely sick.. and giving us the ammunition to bring a lawsuit against you for slander and defimation. Maybe I will go a step further and contact everyone from here and the hundreds more from other review sites.. (topic should be a goldmine from what they are saying) and get together a class action lawsuit. I think they would be happy to have their hard working money back from jobs you *didnt* do.

Did a great job and friendly service.

I recently had problems with my heating and air as well as electrical short in my home I got the number for now service pros from a friend who had used them in the past not only did they respond promptly they were very professional and courteous the owner was a pleasure as he had a great sense of humor my heating And air now work perfectly and the short in my wiring was fixed I would highly recommend using this company and I would definitely use again if I ever need anything

Unprofessional, very very beligerant. I am glad I did not have them fix our problem after speaking with a few people that have had service from this company, they all had bad dealings. I was directed to them through our home warranty company. After our home warranty company had a representative contact them they were rude to them and now the home warranty company is dropping them from their service list.

The worst company I have come to know . don't call back take there fee first because they no they are not going to do sh:t . I have never had to deal with a more unprofessional company in my life have had call 2 weeks ago still have leak and no response . How they are still in business is a mystery 🤔💩💩💩💩 I was referred to them by home warranty . 💩💩 for brains and service do not call these people they will waste your time and I can't even say what kind of work they do because they did not do 💩💩💩

This is the worst guy to deal with. He is rude, obnoxious with the worst customer service. I am shocked to see he has a business even. I am surprised that my home warranty company is even affiliated with him. I would tell everyone to stay away from him.

Shut up on time and fix my faucet quickly