Southern Seasons Heating & Air Conditioning

First time customer today and now a customer for life! Excellent service. Professional and courteous. Highly recommend.

Sorry for the late review, as I was
thinking about scheduling our maintenance when I realized I never did a review for our emergency service over the Summer. It was a very hot July Saturday morning when we got up and realized had no ac. I called and spoke to Claude, Within a couple of hours Claude Mcalhaney came out and had us up and running in no time. Claude was kind, professional and efficient. I would definitely recommend Southern Seasons Heating and Air!!

Anthony and his team are professional and competent. He installed two new systems in our home 3 years ago and has been responsive and helpful with our questions and concerns. He happily recommended the proper digital thermostat for our systems even though we were buying them from the utility provider. His team checks every little thing during their semi-annual service calls. So glad our realtor recommended him!

Southern Seasons was great in every way. They were very responsive, professional, knowledgeable, honest, and patient and accommodating in answering all of my questions, all while being very competitive on pricing. They also had a lightning-fast turnaround on installing an entirely new system during the busiest time of the year. They'll definitely be my go-to for any HVAC issues or maintenance that I need.

Anthony and the Southern Seasons team did a great job! Here is an outline of my experience with our install of our new York unit:

Sales/Estimate: Anthony showed up on time for our initial meeting and immediately pushed me away from the more expensive units and directed me to something that would accomplish my need without a lot of added complexity or cost. He was never pushy and took a 'let's cross that bridge when we get there' approach to problems that would have led to more work/pay for him, like adding an additional air return, for example. We ultimately went with the mid-tier option listed on his quote, primarily because of my concerns with supply chain of more complex electronic parts down the road, more than anything else, and got a more conventional setup. His installation labor warranty was 50% longer than other installers I had look at our system. I received the quote in a reasonable amount of time and he answered all my questions over a phone call and a series of texts, never once acting annoyed at the level of detail I wanted. His estimate for the exact same SEER unit as his nearest competitor was 30% lower than their quote. My wife and I figured going with Southern Seasons was a no brainer.

Installation: The install team showed up promptly at the appointment time, in drizzling rain and got to work installing my unit and running new ductwork. They took extra precautions to do set up tasks in the crawlspace vs in the rain to keep my new components as dry as possible prior to install. The guys were great to talk with and let me come out and ask questions during their install. They accommodated my request to reroute the air handler condensate drain line mid-install without hesitation and accommodated install of a new smart thermostat, even though I had overlooked ensuring it was on the estimate before they started the install. There was no debris or trash left behind and my install was complete in a little over half a day. They were even great with my dogs during the thermostat installation inside the house. The crew did a fantastic job and when my nitpicky engineer self went to inspect their work after the install was complete I was very impressed at the cleanliness of their install and their attention to details. Ductwork was laid out well and will not impede my future access to items in my crawlspace, it's actually far better than before.

Close: If there was one Achilles heel in the process I do wish that the information regarding the product warranty and utilities rebates was a little better laid out. Ive been told everything is being handled and I think the goal is to make it as headache-free as possible with the homeowner not needing to take much part in it. Most people probably love it being taken care of for them but as an engineer Im hard-wired to be the one driving this aspect of a project, particularly concerning my own home. A suggestion would be maybe a more direct summary of expectations/written outline of the process via email or located on the estimate on when to expect certain things to arrive via mail/email may be helpful (i.e. I will register your unit with the OEM by Friday, expect warranty email in two weeks). It's a little more open-ended than I would prefer but Im completely comfortable that I will receive the needed information as soon as it's available and thus does not negatively influence my rating as this is a personal hang up.

Summary: I was extremely impressed with the professionalism, integrity and attention to detail of Southern Seasons and would recommend them without hesitation to anyone looking for HVAC service or install

I had purchased a Natural Gas Heater from Leslie's pools. Unfortunately, after delivering the unit to the house, Leslie's Pools tells me they no longer install in North Carolina (Unbelievable right?). Long story short, I called all the big pool companies in the triangle, roughly 8 different pool stores. Each told me they wouldn't be interested in the install or they would only install if I purchased the heating unit from them. I also called my typically trusted HVAC guy, he came out and gave me a ridiculously exaggerated quote, really telling me he didn't want to do the work.

I then came across Southern Seasons Heating & Air Conditioning through my google search. Reading the reviews, it seemed like a safe bet. Spoke with Anthony and within 30 minutes he was at the house, explained the install of my pool heater and gave me a very reasonable quote for both parties.

The day later, still having some doubt since it was just a google search, his team came out. I couldn't be any happier. The team was very kind, willing to go the extra mile to ensure everything was working properly, and were very conscious of ensuring everything was neat, tidy and clean. What more could you ask for? Honesty, Cleanliness and Caring at a reasonable price.

I highly recommend this company and I'll be sure to call Anthony with any of my HVAC issues in the future.

Can't say enough good things about Southern Seasons Heating & Air Conditioning!

We called Anthony at 6:30 pm (AC not cooling) and answered the phone himself and sent Chris & Mike out the next morning. They fixed the issue with the upstairs AC and we had them start us on a Maintenance contract to keep our HVAC lasting as long as it can (should have done that years ago).

Chris was very professional and personable and knew what he was talking about. Didn't try to sell us anything! They really wanted to see what they could do to make our existing system last.

When we need a new system we will definitely be getting it from them. Their prices were incredibly reasonable and there attitude towards customer service was excellent. We have found our new, trusted HVAC service provider!

2022 UPDATE: We had Southern Seasons install a new system and we are thrilled. They got us a great deal on a very upgraded system. We love being able to control it with our phones. With the crazy heat of summer, our friends and family come over and have "AC envy" about how well ours is working. Can't say enough good things about Anthony, Chris and the whole Southern Seasons team!

Honest, friendly and professional are the first words that come to mind when describing Anthony! We’ve been getting our units recharged for the past few years now and appreciate not only the good service, but the conversation too! I told my husband I’m probably going to invite him in for coffee next visit. 🤣 we really enjoy our annual visit from Anthony! It’s hard to find honest, trustworthy companies when it comes to home owning and we’ve found a gem with Southern Seasons! I always tell my friends who are in the market for their heating/ac needs.. “I got a guy!”

We recently got two new systems installed and Anthony was prompt in responding, ordering and setting up an install date. Come install everything went very smoothly. Brandon was one of our installers and was very communicative, timely and courteous. No hiccups and we couldn’t be more pleased with the service!

I couldn't be more satisfied with the service and treatment that I received from Anthony and his team in getting my AC issue rectified. I have a 3 floor/3 zone house and the 3rd floor unit wasn't blowing cold air. I was given a recommendation to call Southern Seasons and I am so happy that I did. I called Anthony on a Monday Night around 8pm and he was at my house diagnosing the problem within 12 hours. He was honest and played out all the options that I had and we ended up needing to purchase and instill a brand new unit. I knew I was going on vacation and leaving at the end of the week and figured that it would have be down until after I returned. Anthony was amazing in getting the job done the SAME DAY! He ordered everything that was needed, got his team together, and had the job done before 5pm today. The customer service and ability to work with me and my needs was exceptional! Southern Seasons has a customer for life and I fully intend to recommend the to my friends down here in the future. Thank you again for everything!!

Anthony was very upfront and plainspoken about the project. He and his crew were competent and efficient. They had the best price of the 3 services that I checked and they did the job on my schedule. They even made a special trip to my house to confirm serial numbers on the unit in order to register the warranty!