ANCAE Inc Heating & Air Conditioning

They sent a repairman to fix our AC that was blowing hot air. After 4 hours of trying to read the owners manual, he told me he did not know how to fix it. He was not a licensed HVAC technician. They never fixed anything.

Just pick another HVAC company. There are so many other companies in ABQ, and I'm telling you based on my own experience that you should avoid this company for the sake of your sanity, mental health, and wallet.

Purchased this unit from ANCAE. PVC and copper tubing always leaked. Inexperienced installers. Made a service call on Friday. Charged me $135 for caulking. Basically put a bandaid on the problem. Owner of the business refused to fix the problem correctly and told me to take my business somewhere else. Wow!

I was visiting my mom in Albuquerque for thanksgiving and her heater went out. We were calling around to get a company out to look at the heater the same day and no one could make it. ANCAE was recommended by a friend and they were able to make it the same day. They were very knowledgeable and we we’re happy it was a simple fix with a broken belt. The technician Joseph was friendly and informative through the whole process. I’m very happy we were able to find this heating company.

Joey came out to do the shut down on our swamp cooler and get our heater going. He was a couple minutes early for our appointment. After all the other service appointments that come whenever they feel like it in a 4 hour window, what a welcome surprise that was. Then he was totally professional. He got the whole thing done in an hour including rinsing out the filter for our heater. He even showed me each step so if I wanted to, I could do it myself next time. I will definitely be calling them again in the spring when its time to turn the AC back on and shut down the heater. Thanks so much ANCAE. You are the best!!

Should have read these reviews first. I called this company because they originally installed the water heater in my newly acquired house and it had a slow drip i wanted fixed.
While they sent out a guy the next day, it took him many hours and three trips back to his shop only to leave the problem worse than when he started. Had the audacity to present me a $500+ repair bill and tell me he was done. He not only failed to repair the leak, he burned the ceiling above his poorly soldered repair. When i called the following morning to complain and request they send an experienced plumber to fix their mistakes, they offered no solution other than sending the same guy.
This company has no right to be doing business. Ought to have any licenses revoked. Do not waste your time. Maybe i should be grateful they didn’t burn my house down.

The technicians fixing the furnace issues, and they knew instantly from the symptoms the problem that was created when another company installed the furnace, out of the 2 furnaces I have. They were efficient and showed me before and after the work what they had done. The Technicians had cleaned any mess they had made, not leaving it to me to clean after them.

My water pipes froze and broke over Christmas and again during February snow storm. Both times the owner was responsive and kind. His crew came out quickly and we're friendly and professional. They completed the work quickly 😊 and the cost was very reasonable. Will use again but hopefully won't need too! Thank you to ANCAE.

My heater and water heater went out a couple days before thanksgiving! They were able to come out the day after I called them for assessment. They would be closed for Thanksgiving so the owner moved things around and was able to schedule my appointment for the Wednesday before. Everyone was very courteous, respectful and I am impressed with the quality of work provided. John did my install and he is awesome! They were in and out within 5 hours. That included having to replace the floor after taking out the old and before putting in the new units! I had an great experience and highly recommend this company!

Ancae provides excellent and reliable service. They stand behind their work. I have been a residential customer of Ancae since 2013. They service and repair our hot water heating system with two boilers and also two evaporative coolers. (They just replaced one that was 20 years old.) I find their service people are really smart and are great at solving problems, even with sewer lines in my 70-year-old house. I know I can count on them. When a company does a good job I think they should be recognized and I am grateful for the work they have done for me. Doris Brooks