Chapman Bros. Plumbing, Heating and Air Conditioning

We've used Chapman Brothers several times -- to replace a sump pump, a water heater, and most recently to repair a leaking pipe. They've always responded quickly and done a great job.

Thanks for all the help and quick response. I had my water heater blow at 7:00 on a Sunday night not the end of the world. By 7:30am Monday morning the team was scheduling with me and by 9:00 they were there to replace the tank. Took maybe 2:30 and had hot water before noon. Thanks again and I’m happy to continue working with Chapman Bros in the future!

My sump pump stopped working on a day of a storm. Called and within 20 mins I had a call back from the plumber and he talked me through how to run the pump manually until they could replace it later that morning. Great job and a much more efficient pump was installed.

Our furnace went out. The pilot was still lit, but couldn’t figure out why the heater wasn’t working. Called Chapman brothers. They came early. Assess the problem and came back to complete all within a couple hours. Very professional. Highly recommend.

Anthony from chapman brothers plumbing came right on time and solved exactly where my pipe burst, he showed me how precious plumber
badly repaired then down a solid two hours soldering on a new pipe much stronger than faulty clamps previous plumber used, showed me in the future the two levers i have to adjust to prevent pipe from bursting next winter
$300 which included $89 initial visit and diagnosis
seemed fair, all plumbers are costly but i don’t care when the job was done right!
chapman was highly recommended by my daughter who’s used them for years and recently they replaced all thir plumbing for their remodeled bathroom

next time we need plumbing will definitely call Chapman

Office staff was friendly and helpful and I got a next day service appointment. Service tech was on time and professional. Pricing was transparent and given before service performed. Very pleased with Chapman Brothers and will use them again

Called at 8am for a service on my non firing boiler. Showed up promptly and fixed the issue in 20 minutes. Technician was professional and clean. Pricing was completely transparent.

Would use again and recommend to others.

Let us preface our review by saying we have an older home which had very specific needs and limited space to work with. It should also be noted that all of these projects needed to be precisely timed around a concurrent foundation repair (I-beams encased in concrete being placed along all of the walls in our basement).

Over this past year, Chapman Brothers completed dozens of repairs, including:
-conversion from oil to gas heat (steam oil boiler to gas combi unit - all in one boiler/water heater)
-oil tank/water heater removal
-steam pipe removal along all walls in the basement
-removal of steam pipes and conversion to pex water lines to all radiators throughout our home
-complete air conditioner/condenser replacement/associated electrical work
-sewer line replacement
-2 sump pump replacements (1 with complete battery back up system and pipe repair)
-lots of plumbing work
...and I probably forgot a thing or two...

Reliability, communication and punctuality were key to working alongside the foundation repair company, gas company, water company and town - all while allowing us to keep our sanity through such a big repair. The concurrent foundation repair made this a complicated and unique project to begin with, and our living in the home with a 1.5yr old while all this was going on just made it that much more interesting. For example, most of the plumbing needed to be temporarily installed before putting in the final piping, so we could live in our home while this all went on.

Chapman went out of their way to make this happen with no interruptions in gas/water/waste removal service. Also, ultimately all the plumbing/gas lines needed to be run around or over the i-beams placed along the walls-but neatly-so we didn’t waste too much space because we were refinishing the basement again. Some work needed to be slightly altered and redone after we hit some “bumps in the road” with our other repairs. Annoying but true, and without hesitation or complaint, Chapman redid the things we needed redone. We had a 1.5yr old running around and they worked around and humored him every chance they had.

Needless to say, there were a lot of factors that made our project anything but easy for anyone. But Bill, Tom and team did everything they could make all of this as easy as possible. They were thorough, organized, productive, clean, punctual, patient, reasonable, flexible, and most importantly honest and kind. Their attention to detail still impresses us. Who knew plumbing could be so clean and organized?!

The clever ways the guys found to work with what we had with was impressive / in-and-of itself. Further, these guys didn’t come in here trying to sell any fancy fixes or promise us the world. They came with obvious years of experience and, frankly, just helped us make everything work the best way it could for us and our specific situation. There’s something to be said about having a job done correctly, but it’s something totally different being able to say you had it done right the first time (Any homeowner who has had subpar work done knows exactly what I mean by this.). Bill and his team became a huge part of our lives over this past year and we respect them and their work more than we can say.

These guys had countless hours of work ahead of them yet never hesitated to stop and answer a question we had or offer a suggestion on a way to make our project work better and within our budget. They were punctual, used their time wisely and productively, yet didn’t rush in and out carelessly. What I think is even more important to emphasize is that I can honestly say I trust chapman brothers. As a homeowner I would typically feel vulnerable saying that about a contractor, but not for a second when it comes to Chapman. They are good, honest people who show absolute pride and craftsmanship in their work.

Needless to say, my family and I will be lifetime clients of chapman brothers and will continue to refer them to everyone we know.

We reached out to chapman bros to come provide a quote for our sewer line as needed for our insurance company. With their glowing reviews we had planned to use them to repair our sewage line. However they came 3 weeks ago to inspect the line but never gave us the quote! We reached out to them at least a dozen times and NEVER heard back! Called, texted and emailed multiple times. Thank you for wasting our time!

Hi
I just want to thank you so much for your great work. Mr.Wong ( I hope that’s not the wrong spell) came to my house yesterday to repair my gas boiler because I’ve had no heat for a few days.

The other day, a plumber tried to repair but it didn’t work, and I felt so hopeless.

Mr.Wong is so professional and has a lot of knowledge, and it was so reasonable!
Now my entire house is nice and warm.
Thank you so much again.

Best,
Yuko