Tahoe Clean Air

These guys are first rate. I called reno to see if they would say the same thing as another co that was recommending a new unit. They did confirm the need for a new unit but did a couple of things differently that gave me more confidence in them. For example, unlike the other company, they did not offer to find and fix the leak because they said I would need to replace the unit soon regardless (so they would be taking my money without much benefit to me). Also, while the other co said the freon for my old system was hard to get and very expensive, these guys used a compatible substance that cost less and worked just as well. But they really won my loyalty when they hired a co to recoat our floor after the tape they used to put down protective paper took off some of the varnish. They immediately admitted that the streaks were caused by the tape and had it fixed within just a few days. I've never had a service co that responsible before!

I was surprised and disappointed with the lack of transparency in their advertising. The ad indicates one free main trunk line cleaning with full duct cleaning which is what we had done. Our townhome is not large at ~1300 square feet and has one trunk line for upstairs and one for downstairs. Each return vent is $15 (we have two) and each vent is $9. The ad indicates additional mains are priced separately at $129.

After the cleaning was done we were hit with a bill for $526.00. The technician indicated that both of our return lines were considered trunk lines adding $126 each instead of $15. He indicated we have four trunk lines vs. two. When contested he indicated this happens often. Really? If that is the case how about disclosing that before work is started? Not being an expert we consulted two other HVAC companies. Both indicated we have two trunk lines and it would be highly unusual to have four in a place this size.

While we reluctantly paid the bill, it’s hard not to come away feeling like this was bait and switch advertising. Next time we would look elsewhere.

Rich spent the time to clean our vents right! He was very efficient and friendly, would absolutely recommend to anyone who asks.

Great service, thanks Rich!