Best Plumbing & Heating LLC

As the owner of PuroClean we come across plumbing problems frequently, Best Plumbing is our "go to" plumbing company for all of our plumbing needs in Reno/Sparks. From the moment we make the call, to figuring out the plumbing problem, to solving the issue the service team at Best Plumbing is top notch. I couldn't recommend them any higher (would give 6 stars if possible) and would 100% recommend contacting Best for all of your leak repairs, hot water heater repairs or installs, sump pump installations, irrigation systems, etc. They are very appropriately named... simply the Best!

Very disappointed with Best. In 2011, Joe was the only plumber and was on fire to grow his 3 year old business. Now, he will not respond to a request about the descaling shutoff valves on the Rinnai he installed in 2011 so I can descale the unit. He never left instructions this needs to be done once a year along with replacing the water filter. (The unit is still working fine, but has never been serviced!). The lady in the office said they will NOT rpt NOT service this unit since it has been 11 years! (I know a much better company than Best that will descale the unit, but I am capable.)
When Joe removed the 90 gallon water heater it had water hammer suppressors on the hot and cold water lines. I asked about replacing these. His response “don’t worry about it”. I lived with water hammer for about 8 years and finally called him. He and 2 of his crew came to my house and put in a pressure regulating valve to reduce the water pressure. Now we all know this is not going to stop the water hammer, so they entered the crawl space and hammered the nails holding the pipe clamps. Joe pointed to the intake water line for the 3M water filter. More on this later. They did the attaboys and left, but I still had water hammering. Not good for washing machines, dishwashers and toilets.
So I called Jet plumbing and they came out right away and installed an expansion tank in the line before the 3M water filter where Joe had been pointing and voila, no more water hammer. It cost less than $300.
Thanks for nothing, Joe. I will figure out the descaling ports for my Rinnai.

We have used Best Plumbing and Heating for a variety of projects in our house, from baseboard heating repair, toilet repair, leak repair, and even helping us install some new sinks. I'm not one to write a lot of reviews but I do read them when looking to do a project, so I wanted to make sure I leave a review for this team for anyone who may be looking.
They have always been very professional and responsive and do great quality work. Kathy in the office is quick to respond to any calls and helps to schedule us quickly at a time that works for us. We have had nothing but excellent interactions with everyone on their team and they are always honest and upfront about any repairs or work needed. We will continue to use them in the future and couldn't recommend them more. Thank you to the whole team!

Yes yes yes hire this company. Kathleen in office is great. Owner Joe is great. Techs were great. Very responsive. Very quick. Timely. Very informative. They saved me thousands and saved me time and hassle diagnosing differently then another company that I was trying to hire did (they weren't calling me back to return). This is how I know everything happens for a reason. I am thankful for this company and will definitely be using them for my remodel and any other plumbing needs I may have. I am so happy to have hot water after 2 days and with a 6yr old and elderly father that I wish I could just hug everyone at this company! Customer service is lacking in so many ways with contractors these days... not with Best Plumbing!!! You are in good hands.

UPDATE: just make sure you get clarification on hourly rate because they ended up charging me a 2nd guy in which I was not advised of when I asked about the rates and when I got a quote. So bill ended up being double what I was expecting.

Great service and price for job well done

Joe's Best Plumbing installed an outdoor water pipe at our home in December, 2017. The pipe's entrance into the house was not done properly. Every time it rains, water comes in through the wall. Granted, Joe and his team tried to rectify this by various means, but to no avail. When it rains, we have water seeping in through the garage wall.

Best is the best! Joe, the owner and his team are very knowledgeable. They get the job done right the 1st time. Putting every effort into the smallest detail. We will only use Best Plumbing & Heating from now on after a HORRIFIC experience with another local company. Joe is very kind and has gone out of his way for us. He is a local, family business who cares about this community. Highly recommend!! Thank you Joe & team!

I was referred to Joe by Jim at Enhanced Electrical Services who we trust and use for all of our electrical needs. We were hoping to find a plumbing company we could feel the same about. Well, we found it. We have used Joe on many projects now. He is responsive, reliable, gets the job done correctly and at a fair price. It's so nice to just be able to Trish in the office, tell her our needs, and know that we'll be taken care of. Recommend them highly.

I hired Best plumbing from three other estimates to re plumb my house after the pipes ruptured under the slab of my house. When Joe came over to look at my problem I submitted to Joe what some of the other estimators had proposed. His proposal on how he would accomplish the installation made so much more sense and much less damage to my house. His crew was efficient and cleaned up daily. In the future its" Best Plumbing" for me cause I have tried some of the others. Thanks Joe.

Joe truly is the best plumber in town. Has done two jobs for me at the shop the required fixing leaking pipes. Joe was on site quickly, made the repairs, all at a very reasonable cost. Joe is a great guy to know and I highly recommend Best Plumbing.