Biggerstaff Plumbing Heating & Air

We LOVE the folks at Biggerstaff! Super reliable and we are very satisfied with their services! We especially love having Jake come to the house, he has always really gone out of his way to make sure our mechanical stuff is in tip top shape! We highly recommend Biggerstaff.

This is one of those instances that if I could give more than five stars I would. I have used Biggerstaff's both for plumbing repair and for a major HVAC replacement and they have provided outstanding service, I couldn't be more pleased. The plumbing problem involved reduced waterflow in my kitchen faucet. Another company told me my water pipes would need to be replaced. Joedy, the plumber they sent out, popped the end off the faucet and said it was clogged and he could clean it out with no problem ... issue solved. He also did some work on a very old toilet that will prevent me from having to replace it for awhile rather than trying to sell me a new one. The HVAC project was a major undertaking and I even had companies turn me down because it was going to be a lot of work in difficult surroundings. My furnace is in the crawlspace under the house with no access other than to crawl on hands and knees through a small opening. Somehow they managed to get the old system out and install a new one. I know the new system only fit through the opening by fractions of an inch. The three technicians, Thad, Jackson, and Jeremy spent two whole days crawling in and out under the house doing the work. The crawlspace itself is only about 36 inches high so they were on their hands and knees the whole time building my furnace piece by piece. They never complained, were courteous, professional, and the very best people I could imagine working with. Finally, Jim Johnson the fellow that provided the estimate and shepherded the project through, has been terrific to work with. He has always been responsive to questions, even dumb ones, knowledgeable about the products, and helpful in determining what would be right for my situation. I know this is long, but they deserve a long review. These folks are truly the best of the best !!!

When our heater went out on one of the coldest days of the year, Biggerstaff worked quickly to arrange someone to come out to take a look. In the meantime, they talked us through ways to keep the house warm. They checked in the next day with additional information. Biggerstaff's friendly and helpful service exceeded our expectations!

I have used Biggerstaff for many years. I had a plumber come out to put in a new shower. He came out to do the work and he tracked mud all over my house. He put in the new shower fixture and he left solder all over the new tub surround. It was everywhere. Then when I went to put the remainder of the shower surround in, I discovered he put the shower fixture in two inches too deep. When I called, they argued with me that I was wrong. He finally came back out to fix the poor work. When he did, he tracked mud all over my house a second time. I showed him that he had done it incorrectly and he agreed and moved it forward. He got it positioned and then very arrogantly came and asked me to tell him where it should go despite giving him the sourround and everything he needed to know to do the job. I showed him and it was installed correctly. This time he left solder all over the place again, including on the outside of the tub, the floor and the sourrounding drywall. I called the company to let them know about this and they only said "Hmm. That's not like him." They charged me full price, which is fine, but then charged me to have him come back again despite me telling them I had to steam clean my carpets because of all the mud ground into the carpet. I noticed shortly thereafter that each time I turned the shower on, brown water came out and was staining the shower. I called to talk to management about it but they refused to call me back. I hired another plumber to come out and he indicated that it was installed improperly and not properly flushed properly. He fixed it and didn't leave a speck of solder or mud in my home. He gave me a list of things to watch for and said if things came up to give him a call and he'd swing by to fix it. I've had no problems since. I won't use Biggerstaff again because they are not a professional group from top to bottom. They used to be and we used them for 15 years prior, but this fiasco demonstrates the lack of willingness to take responsibility for mistakes or be responsive.

We’ve had them service our heater, do some plumbing work and fix our a/c system. Every time the staff have been friendly and clean up after the work is completed.

My water heater went out and was running/leaking water. I called Biggerstaff and they sent someone out right away to shut it off. The very next day I had a new one installed. They were friendly, fast, and efficient! I also called John Henry's but they were $300 more expensive and didn't have scheduling that worked, I'd have to wait longer. Great experience with Biggerstaff! Will use from now on and highly recommended.

Biggerstaff was efficient and timely in our need to get our garbage disposal fixed! The plumber called when he arrived to work and called to verify completion. Explained what he had done and asked if we needed any more help.

Yesterday, for the second time this year, Biggerstaff was able to come out and help with with a plumbing emergency on just a few hours notice. Thank you so much for all you have fixed for me, this year. Also, thanks for being very efficient on the job and very nice people.

On June 2nd, 2020 our Heat Pump stopped working - called for service - they were there the next day. Needed to order a part. We called multiple times the following week and the next week checking to see if the part was in so we could schedule service. No one seemed to know anything. No one ever tracked down this part or informed us that it was in. After numerous calls to Biggerstaff, we were finally told the part was in on June 18th. Not once did anyone from the office reach out to us. Had we not called - who knows how long we would have waited for them to notify us the part was in. The Heat pump was finally repaired on June 19th, 2020. We talked to the Manager in the office, asking for our bill to be reduced - all we got was Sorry We Dropped the Ball! Really that's it? We have been using Biggerstaff for years, and they were just out in October for maintenance. We will no longer use Biggerstaff for anything!

Biggerstaffs had kept my old air conditioning unit running from when I moved to my house in Lincoln in 2014 until the unit finally died in June of 2020. They sent someone out on a Monday to check it, then had a crew here early on Wednesday to install the new air conditioner. They were friendly, professional, and answered every question I had. I'll keep doing business with them.