Richardson Heating & Cooling

Bought a heating and cooling system. The system DID NOT WORK, installed wrong. They came out twice and found nothing wrong. Said if they come out again I had to pay a service fee, so they discovered they installed it wrong and STILL charged me a service fee. After I paid they said, this system will only cool the house by 20 degrees. So if it is 105 outside it will still be 85 in the house.

We had Richardson install a new AC and furnace in the summer of 2019. That particular service was fantastic.

Our follow up experience has been less than stellar. We were having trouble at the beginning of June and knew a hot week was ahead. We called and they had someone out within 48 hours. Our unit was riddled with pollen and whatever else an AC can collect over two years. They cleaned the unit and let us know that the fan would need to be replaced but they didn't have the correct fan in stock so they would order it. I've been trying to follow up on this fan since June 9th, with my last bit of real information on June 24th. They have NOT been proactive about getting in touch with us and when we are able to call and get ahold of someone, it's almost always someone who doesn't know what we're asking about. I'm not sure what the plan is here, but it appears that Richardson is not interested in honoring their work, calling us back, or continuing to keep our business. It's disappointing to say the least.

As a result, our new AC is struggling to keep up with the summer weather(even on cooler days) and it's running constantly. Our electricity bill is up probably 20% from last summer.

I would recommend Richardson for installation, but nothing else.

Wonderful local family owned and operated business. This family treats you like they ARE your family. Fast friendly service everytime they are in my home. There knowledge and experience overwhelmed me. They have very competitive pricing and explained everything before doing anything to my hvac system. If you want a rock star in the hvac field, call the richardsons you will not be disappointed.

Great customer service. Quick return call. Came the same day. Brad was professional and polite. Charged a fair price.

Excellent service and work. Prompt and friendly. Highly recommend them.

They were a little slow in response and I had called another place. They were very apologetic.