Satterlee Plumbing & HVAC

My wife is a teacher in Joplin schools and a colleague there recommended Satterlee to her. The main Satterlee office put me in touch with John and John came and did a straightforward, knowledgeable, and fair estimate. I checked with 3 other companies and decided to use Satterlee because they were the most responsive, a fair value, respectful, and friendly. The guys came out when they said they would, on time, and finished the job in the same day. They even returned to help us program our thermostat when we could not figure it out later. I would recommend Satterlee to my friends and family and will call them again when needed.

Excellent service and especially excellent customer service by Troy. Not only was he totally familiar with his products but also with our needs. He came to our home to be sure we were all to together on our needs. The system is working exactly as he said it would and we could not be happier with Satterlee.

The guys were very professional and informative. Completed the job in reasonable time and very well done!!

Satterlee responded to our needs immediately and repaired another HVAC person's improper repair. They are very prompt, professional and do what they say they're going to do. I will never use any other HVAC company. Give them a try. You won't be disappointed.

Quick to come out when needed. Techs are polite & offer thorough explanation of problem at hand.

They have helped us 2 times this year and always do a great job. We called in on the weekend and they weren't able to get to us until Tuesday. They were short handed and very busy and it saved us paying weekends rates. Excellent service.

Had new HVAC system installed and it had a few minor issues, the guys at Satterlee stepped up and really took care of the problems. Can't say enough how refreshing it is to see this top notch level of service these days. Troy and the guys did a fantastic job, highly reccomend!

Satterlee Plumbing & HVAC replaced our 24 year old main level HVAC all electric system with a new Lennox dual fuel system (electric heat pump and natural gas) including installation of interior gas piping from the meter to the furnace location. There bid was competitive, communication was very good and the job was completed on schedule.

I am sure they are busy. But when you call on a Tuesday and they say they should have someone out today or tomorrow because they aren't that busy, you expect someone to actually come out. Called back to see their time frame because I still didn't have a call by Thursday and was told they would get to me when they could. Which I understand, it was how rude she was about it. Very bad customer service. Just wanted an idea, completely understand if something comes up, but didn't get any explanation.

We have been a customer of Satterlee Plumbing & HVAC for many years and have always been satisfied with their responsiveness, professionalism, courtesy and fair prices. They have even responded after hours to repair our A/C when it was extremely hot outside. No matter which one of their repair techs came to help us, they were always prompt to diagnose and repair the problem. Recently, during high temperatures and high humidity, our 18 year old heat pump failed to provide cool enough air to keep our house comfortable. They responded quickly, serviced the heat pump to keep us comfortable, and provided a quote for the cost of a replacement, which they had in stock. They installed the new equipment a few days later and we are very pleased with it. They exceeded my expectations in every way possible, going out of their way to make sure that we were kept comfortable and informed about all the details. I would certainly give them the highest rating I could based on our experience with them.