Memphis Air Care Heating and Cooling LLC

Thank you to Sammy, Shaun, and Brandon for taking care of a very stressful situation. These guys were quick, polite and professional. I will definitely recommend these guys for any air conditioner services needed.

They made appointment very soon after I called, contacted me before arrival, Robert, the technician was prompt, courteous, and performed the needed work done very quickly. Very satisfied with this company!

If I could rate at a zero I would. Giving one star is generous!!!! They are hard to get in contact with, the lady who answers the phone has ZERO customer service skills and comes off as being bothered by doing her job. The techs are flat out incompetent, three techs have come and my problem still is not fixed. We had to use them per our warranty company and turns out this was their first time using them and are being removed due to our warranty company having the same issue of getting in contact with them. They knew our problem was not fixed yet cashed the check and never followed up even with countless phone calls and messages left. Hoping other have better luck than we did and we just caught them at a bad time. I will also be filing a complaint with the BBB.

If I could give no stars I would. I’ve asked to speak with management on 3 separate occasions. Each time I was told he “just left” and was told they would give him the message and have him call me back. I have yet to hear from him. I have been dealing with an issue caused by this company since May 5th. It is now August 10th and the issue still hasn’t been resolved. The last installer that came back was extremely smug and condescending. I would still love to be contacted by this company to try and resolve this issue. Their company motto is “Service in hours, not days.” That could not be further from the truth in my experience.

I was very impressed with Shadie’s attention to detail, courtesy and professionalism. He quickly identified the problems with my ac units and gave me other information and tips to reduce my heating and cooling costs.

Unfortunately, we did not have a good experience. The technician had to call his boss to walk him through turning my unit off. He acted as though he had never worked on an air conditioning unit before. This was not a difficult case, the unit was frozen and simply needed to thaw and be recharged. Also, scheduling was a NIGHTMARE. They left myself and my 4 babies with no air for 5 days rather than come back in the evening to charge the Freon. We ended up calling another company to finish the job they started. The schedulers were incredibly rude and unnecessarily hateful. I was so disappointed.

Shadie did a fantastic job coming to my apartment, fixing and cleaning my entire ac unit. I’m very pleased with his service and would highly recommend him!

Excellent company. Great prices. Great service. Responsive. Highly recommended.

Tony hawks got my air fixed in no time. Polite and professional! Definitely will request him if any problems with my air goes wrong.

Sammy saved our lives! He was so speedy, pleasant, professional and knowledgeable. I can’t thank him enough! Job well done!