Detroit Heating and Cooling Co.

Response was very quick. Justin was very professional and polite. He explained the problem very clearly and fixed it. Very good impression overall.
Besides I was impressed how the company notified me about the technician arrival : SMS was sent 30 min before arrival and it could be even tracked. I could copre with some another companies ..

This company was fantastic. Respectful and professional throughout. Quick response and Justin was very patient explaining everything to my elderly father throughout the repair. Justin was very honest and knowledgeable and did not try to sell any unnecessary repairs. Great communication throughout and reasonable pricing was a bonus. I will definitely recommend this company for anyone needing service and will use them for all future repairs.

Justin was excellent! He explained the problem with my furnace and instructed me on how to prevent issues from occurring in the future. If there were a way to give 6 stars for his thoughtful service I would!

Detroit Heating & Cooling was dispatched to my house from my Home Warranty. Phone calls with them were courteous and professional. Their tech Justin is courteous, knowledgeable and made some helpful recommendations. Justin fixed the problem quickly. I would call Detroit Heating & Cooling even if I didn't have a home warranty!

Justin did a great job on the re-call up grade to my furnace. He had all the answer to my questions plus he didn't mind if i watch and chatted with him about my new system. It was a pleasure having him working in my home.

Justin from Detroit Heating and Cooling was the most informative and personal technician I've experienced in some time. His courtesy, empathy and professionalism stood out and he went above and beyond to make sure he could come back out the very next day to make sure we could stay cool in the heat of the summer. Great technician... Even better person! Thank you Justin!

Justin came out and discussed the different options with me. He was really knowledgeable and it helped me make and informed decision about my AC needs.

I loved that he was the one who came to do the work after the initial consultation.

Justin & Mike were excellent. Justin came and diagnosed the problem. The part was available the next day and Mike came and installed it. Wonderful service, very professional. Would highly recommend.

Lesson learned:
Detroit Heating and Cooling 💙
HSA Home Warranty 🤬

Detroit Heating and Cooling was actually the silver lining in this big grey cloud.

My furnace stopped working 2.5 weeks ago and the temperature was starting to drop to below freezing at night. I called my home owners warranty company, HSA Home Warranty, and opened a claim. The first contractor assigned never responded, even after I called 2x and HSA called 1x. I had to call HSA 3 more times before they finally assigned it to another contractor, who said were too busy, then another who was apparently too expensive for HSA. I was about to lose my mind...it was 40° in my home.

Finally, after 2 weeks, it was assigned to Detroit Heating and Cooling...within 15 minutes of it being assigned, Francis from Detroit Heating and Cooling called me to tell me Justin would be at my home in 30 minutes! (Francis was empathetic and professional). I thought this must be too good to be true, but Justin showed up on time and did a thorough analysis to determine what was wrong. He called it in to let them know, and within 30 minutes, Francis called to tell me he had obtained HSA's authorization, the part had been ordered, and that Justin would be back in 2 days to install the new part since it had to be ordered.

Justin was very professional, kind, understanding, and honest. He informed me of my options for a preventative maintenance plan, but wasn't pushy at all. He also took the time to educate me on some key things, which makes me a smarter home owner. The temperature had gone up 4 degrees by the time he left.

Thank you Justin!

Compressor died on our AC unit. Company was able to quickly secure us a new unit. Installation went extremely well. Justin and Mike answered questions along the way and did an outstanding job cleaning up afterwards. I would recommend this company without hesitation.