SGI Heating and Cooling

Recently had a mini split system installed; I have been nothing but upset with the product that was installed. I have had technicians out multiple times to look at the upstairs air handler with no solution to my issues. The units installed were not what was quoted, and the electrician who was working with my original panel did not properly advise us on the risk, requiring an additional $4600 panel upgrade because the installation created a fire hazard in my house! I have had the units in my house less than a week and my best option at this point is to ask your company to come remove the units because they are practically un-usable!

SGI Heating & Cooling sales consultant and install crew were top notch!
I was a little nervous as I’d heard bad reports about using big-box store sub-contractors. I’d even lived through one with a neighbor of mine. Well, SGI Heating & Cooling proved to be the exception big time!
SGI were professional, knowledgeable, and respectful from the initial consult right through to the clean-up after the install.
On the initial consult I didn’t feel pressurized into accepting the quote. I had been planning to replace our AC for years so when I saw the SGI stand in the Home Depot in Northville, I thought why not get yet another quote always shopping for a better price. Based on my research the pricing was comparable and I ended up signing up to replace the furnace and AC. The next day I received a call from the sales consultant that I did not need as powerful an AC unit as thought and could downgrade to a totally adequate unit which subsequently led to a credit. I did some additional research to confirm what was being suggested was indeed accurate, and it sure was.
Once the install was scheduled, I was kept informed of arrival time. The crew called ahead to let me know they were on their way. From the initial greeting upon arrival of the two-man install crew all the way through the install I was treated with politeness and respect. They invited me to ask any questions as they worked and assured me it wouldn’t be a bother. I really liked that because I’m pretty nosy and want to understand what’s being done. They called me in as the install progressed explaining why things were being done.
The crew was very respectful of my property. I have to say that I’ve had a few contractors in my home over the years and this crew was exceptionally careful with my flooring, walls, doors, even my plants. They used floors covers and were sure to keep the construction elements confined to those covers. They cleaned up inside and outside once the install completed. There was no trace of an install except for a shiny new furnace and AC. They made sure both units functioned as intended before the left my house.
I certainly can recommend them and will be using them to maintain the units.

Just got off the phone with Matt, he took the time to walk me through some troubleshooting in order to fix my AC (on a 90 degree day!). Fantastic guy, fantastic service!

Matt was an awesome help . He took the time to explain how to do what I needed to do and still had a smile on his face . Ty very much.

Joe and Ken were very kind, professional and patient. Everything was taken care of efficiently and quickly.
Thank you!

Very Professional, an Efficient. Would Recommend Too Family an Friends.