Supreme Heating and Cooling

Supreme exceeded our expectations! The team carefully diagnosed the cause behind a long-term problem, designed a solution, and flawlessly executed their plan. Supreme completed this major project in an extremely efficient and responsible manner and with the highest degree of professionalism. I highly recommend them.

I had a great experience to say the least. One morning after I ran off to work, I got a call from home that it was very cold in the house and the furnace was not functioning properly. My father was at my home with my kids and I'll be damned if he isn't one of the handiest hard working people I know. However, he couldn't get the furnace to cycle correctly and the house was getting colder by the minute with my kids at home with their grandpa. I have known the good people at Supreme Heating and Cooling for a number of years professionally but never had to call for help. They asked me a few questions of what the furnace was doing and gave my dad a couple of ideas to get it started which half worked. However they determined that it would be best to come out and perform a service especially considering I had little ones in the house. They moved around their schedule and sent someone to my house to meet my dad with in an hour. The gentleman that came out was professional and worked diligently (according to my dad; which alone is a huge compliment) and thoroughly cleaned the burners, sensors and everything else inside the furnace to even appease the high standard of my father. After the gentleman had spent a considerable amount of time doing his exemplary work, he also had cleaned up his work space and my utility sink he had used to rinse out parts. He left no trace of his work behind for me to clean up when I got home from work that day. Speaking of getting home that day, when I did get home my house was nice and warm, I went into the basement and noticed immediately that my furnace was quieter that I ever remembered it burning. I also noticed the flame was solid blue across the burners and gas was burning completely. When my furnace shut off I pulled it open and I couldn't believe the length the serviceman had gone through. It was so perfectly clean inside I could have sworn half of the parts were new. But no parts were needed, just a good through cleaning was and I was charged a very fair price for a emergency level call. He didn't try to swindle me and say something was broke and or try to get me to buy a new furnace, etc, etc. He came out quick, did a great job and a solid price. I would like to genuinely thank them for such great work.

Woke up this morning at 5:15 to our furnace not working. Called Supreme at 5:30 and they responded with a technician and had it fixed right before 6:30. The importance of the service is we have a 10:00 flight to FLA this morning and without their stellar service, our vacation would have been compromised. Once again they've demonstrated why we are long time customers. Great organization that truly understands and provides a unique customer experience!

This company seems to target seniors with over priced jobs.
Shameful.

I see that the owner reads these reviews. You may not care, but you just lost a $1,387.00 repair job because GARY was downright rude and hostile to me, when I called to pay for the job with my credit card, over the phone, BEFORE THE WORK WAS EVEN DONE! My tenant told him that he was the owner. I "politely" explained that I was not aware that my tenant had done this, or that it was against the company's policy. I then attempted to move the conversation forward in a PROFESSIONAL manner. Gary continued to speak in a combative and rude manner. I can't imagine that you, the owner, would approve. For anyone reading this, please note that Gary's attitude had nothing to do with any dispute about money, as the $150 diagnostic fee WAS PAID at the time of service!

IN RESPONSE TO SUPREME: If Gary had been POLITE enough to have a conversation, instead of over talking me and being accusatory, I would have been able to tell him that "I" found your company on Google. "I" was the one that told my tenant to call and schedule the diagnostic appointment with you, because he knew what his availability was. Neither he nor I was aware of your "policy." All that said, Gary's rudeness and unprofessionalism is a sad reflection on your business, and your condoning of his mistreatment of a customer is a poor reflection on you!

Great experience great people. Would definitely recommend!!

Really great experience. Our hot water gravity boiler stopped firing one night over the last winter. Supreme had a technician, Mike, out first thing the next morning. Mike was friendly and he explained clearly what he diagnosed as the problems. After he was done with his work he walked me through all the changes and fixes he had made. Mike replaced the Baso switch, cleaned the pilot lights and burners, replaced the thermocouple and rewired all the electrical connections. I am very happy with the service. I look forward to calling on Supreme for future HVAC work.

Routine boiler check and maintenance. Extremely friendly, helpful and knowledgeable. Boiler was working fine, heating house fine. Glass tube replaced with its connector fittings and components cleaned. One small vent replaced on a radiator. I was in shock at the price. They don't charge hourly. Be prepared to get a second mortgage. Item line billing instead of parts and hourly labor rate.

Well folks, boiler season is upon us. I would trust the boiler in my home to nobody but Supreme Heating and Cooling. Gary and his team take pride in their work not often found in building trades. They understand the intricacies of hydronic heating and will work their butts off to marry new technology (smart/wifi thermostats) with hundred year old heating systems. Contact them! They're the best!

Our regular, long standing, HVAC contractor could not service our antiquated pneumatic controls for the system that heats our school. The Archdioceses of Detroit recommended that we call Supreme. Sure enough. They had the expertise and experience to obtain the parts and get us back up and running.