Supreme Heating and Cooling

The whole process was smooth from beginning to end. I worried about being over quoted. I went in wanting a new boiler and I had already received an estimate from another location. Supreme’s estimate was about 20% lower than their competitors. After Dennis came out to give a firm quote it was under what he estimated. I was provided financing options which was wonderful. They were able to come within that same week and install. The team was on time and very professional. They worked without breaking to get it done. The new boiler is working beautifully and looks so much better. I have not a single complaint about my install and service and would recommend 10/10.

Supreme just rescued me again. Water heater went out over the weekend. They responded immediately like they always do. I had a tank by Monday afternoon. The servicemen were first rate, friendly and professional. I've been using Supreme for almost 20 years. I'd never consider anyone else.

I had Supreme do a new boiler installation. From the estimate to installation, everything was very professional. Dennis' estimate was very thorough and educational. He calculated the correct size unit for my house and did not try to sell a boiler too big for what I needed. The installation crew was on time and very professional. They answered all of my questions and explained the features of the new boiler to me. Also, very good clean-up after the job was done. Getting a new boiler is a daunting task but Supreme made it easy.

Cannot say enough great things about my experience working with Supreme. I’m restoring a ~100-year old home in Detroit that needed a new boiler and Supreme handled everything, exceeding all of my expectations.

To begin, when I called to schedule an estimate, the receptionist informed me that they had actually performed work on my home before... in 1993! They are located in the neighborhood and have been in business for many years, so that made sense. Nevertheless I was impressed with their record keeping.

On the management side I mostly dealt with Dennis who is knowledgeable, prompt, and hard-working. He came and toured the house, inspected the boiler, and answered all of my questions (I’m an engineer but knew little about boilers, so I had many). He prepared a detailed estimate for me on the spot.

The installation crew was on time both days, super friendly, funny, and they worked their butts off. Just getting the boiler down to the basement took 3-4 guys maneuvering a tight staircase. It was quite an operation.

Install went smooth and afterwards Joe from the crew gave me a brief lesson in boiler maintenance. The finished product looks great and my house is warm and toasty.

Boilers are complicated and there are lots of ways to mess up the system. I was very happy I hired Supreme Heating for the job.

We’ve used supreme heating to install our new furnace. We live in a home over 100 years old and not many companies service radiators. They were able to put in a new system and have stood by their work. Also, unlike other places these guys have the highest amount of integrity. I can’t tell you how many times they talked me out of spending more money than I needed to in order to fix a problem. I am a Very satisfied customer.

Wow, I am a new homeowner and I love in a 100+ year old house. I've been dealing with a lot of companies recently to get my plumbing, electricity, and heating up to code and safety. I called Supreme and they had worked on the house through the previous owner. Like many of the reviews you see in their page, this is common and incredible. The technician, Brandon, came over, taught me how to use the boiler, fill her up with water, and taught me some quick trips. He made suggestions in what to do with the boiler, what to fix in the future, and provided support on how to keep up the boiler. It was very helpful, and the service from start to finish was great!

UPDATE: stay away from this company. There are many better and more affordable service providers. The service was incomplete and they won’t fix it because they don’t like my review. I already paid way too much (so much I’m embarrassed to say). They ought to be ashamed of themselves. And they are not transparent with costs. Costs should be provided before the visit. Just utterly ridiculous. This is my first year with a boiler - this won’t happen to me again rest assured. And I will see these guys in court!

Way.Too.Expensive!!! This was not an emergency call. For the cost of this service, I should leave the mess and buy a new boiler in 6 years. Literally.

They cleaned the burner, level sensor, pigtail, and pilot. They charged me TRIPLE the National HIGH cost for a general cleaning and 1.5x the average deep clean and they didn't do a deep clean (empty the system nor descale the tubes). Moreover it was $77 over the cost he told me. “Around”

Replaced the sight glass when he replaced the nuts and seals but you could see water in the site glass. I really question if he could have cleaned it or just left it and replaced a $2 seal. Honestly, there was a very small water stain but nothing wet. I really question if it was a leak at all.

Replaced 2 straight vents that I thought was supposed to be $100 less.

They cancelled my Friday appointment and came Monday. It’s going to be chilly this week so I felt stuck.

2 stars because Brandon was professional enough.

Truthfully $100 just to advise me to buy a new boiler after ‘not trying to scare me’ but basically telling me ‘the boiler is a bomb’ is a bit excessive. That’s 100 I’ll never get back. $100!!! Perhaps using it towards the repair would be a better use of the funds or just sell boilers.

I was advised that my boiler ‘may explode’ or it’s far to old to be touched with out it breaking and being unrepairable, Because the tech ‘didn’t want to play with it’. He said ‘I could work on it’ but pretty much guaranteed that it would be a failure and I would have not much other option than to buy a new boiler.

He also said key parts weren’t available.. the tech I’m dealing with now bought the parts the next day and installed them without issue.

Another problem I had is going out to the truck to talk to the manager..why not speak in front of me? (Dodgy) I’m sure you all have your protocol and it’s a what you’re taught to do. But I had a company come out and actually and thoroughly inspect the boiler and gave me realistic options to repair the boiler and not once was buying a new boiler spoke of.

The repair tactics are a bit much. but if you want a brand spanking new boiler please go with this company but otherwise nah. On a positive note the tech was respectful and well mannered and completely understood why we didn’t want him to repair it, while of course taking $100 for his eloquent advice.

No hard feelings. I just wish for a consultation that didn’t feel like I lost so much. And in fairness you guys told me the protocol beforehand and out of complete desperation frigid temperatures, I agreed thinking repair wouldn’t be problematic. A $100 lesson learned. God bless you.

A Supreme Heating and Cooling Tech came out to my elderly mom home charged her 100 dollars to turn on her boiler. Then tell her she has 30 days to use the 100 dollars towards the estimate of changing and cleaning a components on her boiler. Total amount to be charged was roughly 450 dollars. The service manager was no help...he bashed other company who I had done a price comparison after they took my mom money and gave a list of things she needed addressed. Supreme should be ashamed. The other company tthe service manager bash is endorsed by the BBB and DTE using the company. Shame shame shame Supreme! I am so heated never again

They only care about getting u an new furnace. Not trouble shooting the old issue. Had flame heating an cooling come out...they know there stuff...thanks flame... I'll in my furnace when I'll 5 days before Christmas and flame got out here the other place at 2 weeks some emergency phone call