Taylor & Murphy Inc.

The most unprofessional company I have EVER dealt with. I only used them as a family member refferred me to them when my regular guy who does oil burner cleanouts went out of biz. I had called them in October to get my furnace cleaned out and the earliest they had was December. Ok no problem. The guy shows up on time and was great. I asked him if he needed a check now and he said no they will send you an invoice. Ok Great. I know the going rate for clean outs are max $150 if nothing has to be replaced. So i had an idea of a ballpark of where my bill will land. Get a statement in February that just shows an amount of $660.24 and no itemized details of what that consists of. So I cal the office in walth and the very rude angry woman answers and i give her the details she puts me on hold comes back and says oh yeah your not an oil customer so we charge non oil customers $192 an HOUR and the technician was there for 2 hours....ok so i feel like im some what smart and last time i did math 2 hours x 192 = $384...not the $660.24 ..so she tells me to email this guys Scottt ? ok so i do - see below of the most unprofessional ridiculousr reposnes ever - AND NOW THEY ARE GOING TO SCREW THE PERSON THAT REFERRED ME TO THEM - Good luck Kati and Scott

Hi Todd

This is the rude woman you spoke to over the phone. Scott is out of the rest of the day and he asked me to email you. First, I want to say thank you for pointing out to me that your friend ---------------- was under charged. He should have been charged $175.00 per hours. I have noted that in his account.

Second: I looked at your bill and I only charged you $175.00 per hour plus parts, NOT $195.00, my error. I checked my guys GPS and he was there from 8:03 to 11:08. That is 3 hours and I only charged you 2.5 hrs. I can print the report if you would like? We replaced a fuel pump @ 147.31, firomatic valve @ $30.22, nozzle @ $16.80 and filter @ 6.12 .

Total for bill $650.48.

Scott is not willing to adjust this bill. I can forward another copy of the bill for you if like

Thank you

Katie

Scott here is the bill you sent me - again im not disputing anything or asking for a discount. Clearly you and the rude woman cant not read or communicate well with each other. I am asking what the $660.24 is for ? Again the amount of time you spent to send me a rude email and reply to my review could have been used to pick up the phone and call me to sort it out as obviously there is a misunderstanding. Also Business 101 - Customer is always right and should never be treated like this just to ask what i am being charged for.

Dealt with 12 HVAC contractors trying to convert my house from oil to gas heat and get cooling done too. Had atrocious experience with all but Taylor & Murphy, hence why I picked them. Mark gets it. He educates you on what are the options, actually spends the time running calculations (most did not even bother) to make sure your equipment is just right, and is the 1st one to tell you what you shouldn't be replacing or wasting money on. Wish I found him 3 months earlier. Would have saved me a lot of new gray hair.

I have been using Taylor & Murphy for oil delivery, heating system maintenance and plumbing for the past few years. I did some research when I moved into the house and chose this company. It turned out that the house has been serviced by Taylor and Murphy since it was built. When there is a problem (which is thankfully infrequent), they are quick to respond and address the problem. Happy customer I am....

Please avoid this company! They did the heating and cooling for our entire new construction about 1 year ago. As the vents were being placed, we expressed concern regarding the locations but were told "we know what we are doing". We have had problems since the completion of the house with uneven heating and cooling throughout the house which has resulted in high gas and electric bills. We have called them multiple times over the last several months to come and take a look at the issues, but they keep putting us off. We rarely post reviews because we don't want to hurt a business, but this company is lacking in both expertise and customer service. Please beware.

We've been using Taylor and Murphy as an oil company for over 20 years. We find them extremely reliable and dependable. Deliveries come on time without our having to call, and they are prompt in sending out a technician whenever we have a problem.

Mark and Wayne are very helpful, their prices are fair and the technicians have all been great, They installed two ac units in my older home a few years ago and they made sure everything was perfect . I just called them back to replace an old furnace. I highly recommend them.

Appalling service ethics. Made an appointment in October, they came out and looked at the job. Said they would order parts. 2 weeks went by, no call. We called them, they said they lost the order, but would order parts immediately. Made an appointment for mid-November. Day of the service we got a call saying they had to cancel our appointment because other customers needed their service more. We don't have heat, but other customers who also don't have heat took priority.

I demanded to speak with a manager but the rude woman on the phone refused. Also refused to reschedule us. These people are not worth the time.

Taylor & Murphy have been taking care of my heating oil, burner, boiler and plumbing needs for some time now. The oil drivers, service techs and plumbers are all highly skilled, polite, professional and a pleasure to work with.

Taylor Murphy was recommended to us and we have nothing but great things to say about them. Mark was very responsive to our needs (we didn’t realize what we were getting ourselves into with an ac system) and Joe and his team were in and out in two days and we were up and running with cool air by the end of the second day!

Terrible company. Their initial price was 40% more than the competitors. When called and complained, they said they would give me 30c discount. They never sent any "adjusted bill". I asked them to cancel the auto-delivery but they said my landlord had to tell them and I can't. I'm paying the bill, not the landlord. They just auto-refilled the tank. Each tank ended up being more than $100 extra. Stay away at all costs.