Bay State Plumbing & Heating Supply

I hate plumbing projects, and I let Matt at the parts counter know it. I explained my problem, and he was able to give me exactly what I needed. Once he identified what I needed, he answered all of the questions I had about how to do it. I know they usually deal with professional plumbers, so it was greatly appreciated that they were able to help out someone that is very much not a professional!

I highly recommend! If you are looking for old fashioned KNOWLEDGE, ADVICE, and SERVICE along with QUALITY PRODUCTS this is the place to go! If you are just shopping for price and don't care about quality or service then this may not be the place for you...but beware, you get what you pay for. Here you'll find genuine products (NOT Home Cheapo or Lowes versions which are built with lower quality parts to hit a price point). I would have paid double what we paid today for the service we received. Our experience today with Olga was exceptional. She answered all our questions, gave great advice, and helped us find complimentary items for our new kitchen and bath. Wish we came here months ago, but so very happy we did now....and we'll definitely be back again!

Friendly knowledgeable staff in showroom or parts counter. Owner goes out of his way to make sure you get what you need.

Shea was very knowledgeable and helpful, enabling me to fix my shower by myself. Beat Home Depot by a long shot.

Customer service is a real problem. The showroom takes days to call you back on a simple question about stocked items, then they don’t even have prices ready for you. I couldn’t be anymore friendly with the lady on the phone and I was talked down to like I’m in idiot . Okie dokie Been going for 15 years. See ya around

Nice looking new boiler install for a disabled veteran. Thank you BAY STATE PLUMBING & HEATING, for your speedy concern and having a boiler unit in stock.

I love this place. Ancient building, cool old sales counter, nice loading dock right there to get what you need loaded. Only issue I have with them is the music is too loud sometimes and also it might take quite a long time to get service, which is always excellent and professional. You have to know what you need though, and ask for the right thing.

Overall, my experience with these guys has been good. Unfortunately that wasn't the case yesterday. I called and spoke to someone in the parts department regarding a hose replacement for my Kohler faucet. The guy told me they were available and should cost about $15. I asked what time they closed, hung up, and drove the 25 minutes to get there. Once I arrived at the Parts dept. things went side-ways. The men at the front desk said that all Kohler replacement parts had to ordered and that the $15 price I had been quoted for a Kohler part was not accurate. They fetched the guy I spoke with over the phone. I did not get his name. He was working in an office to the far right of the parts service desk. He grabbed a Kohler catalog, typed on the computer, talked to other people and finally said he had good news and bad news. The good news was that he had identified the part number. I knew what the part number was since i had done my own research on the Kohler website earlier that afternoon where i had also ascertained the suggested retail price of the hose which was close to $40. The bad news was that he part would have to be ordered. He then proceeded to reshape the phone call i had with him stating that he never said the part was in stock. Obviously i would not have driven down to the store if i had known the part had to be ordered. That could have been handled over the phone. I left very frustrated at the ineptitude of this parts person. I have obtained the necessary part elsewhere. I will have it tomorrow. So much for customer service.

Showroom is great for getting an idea of the different options for showers/tubs/faucets, but the hours are shorter than the regular store. We came with what we thought was an hour to spare, but the showroom was closing in five minutes. Staff was nice and let us stay a little past closing.

Called their parts office and asked if they had parts for my oil furnace in stock, gave the guy the part #'s - guy says yes - c'mon by. Get all the way there and only have 1 of 3 parts I needed, and would have to order the rest. Would be there in two days. Meanwhile I have no heat in my house. Guy cons me into coming in, then try to overcharged for an oil pump. Screw their parts supply.

The guy's name was Matt.