Cooling Unlimited, Inc.

The two technicians were very polite and helpful with all my questions. Arrived on time and went right to work. Replace malfunctional carbon dioxide detector.

In past years Cooling Unlimited got my air conditioning going more than once on hot days when it decided to stop working, and they were overwhelmed with calls. They always came out promptly. This past summer they came again, got the 20 plus year old system going temporarily, quoted a new heat pump system, installed it and did an amazing job. It involved a town rebate and everyone in the office was very helpful in the process. Dennis the owner is always there to personally help and answer questions. Shelley Campbell

They have been reliable and good to work with. All of their employees have been friendly, helpful and competent. Matt and Ben were great today.

Overall, a great experience - I highly recommend them. I got several quotes and this was not the cheapest one, but I decided to go with them because A. they were most responsive (email, text or phone call, they respond to all), B. they were flexible and agreed to sub-contract my preferred carpenter for the construction pieces, C. the equipment they offered me was better (more efficient) than the competitor, D. they offered information and help with MassSave high-efficiency 0% heat loan and related MassSave rebates.

The job was replacing my broken heat system, including backup heat / air handler (inconveniently in my bathroom ceiling) and heat pump / condenser (inconveniently on the roof of my condo complex). The machine is a Bryant Evolution® Variable-Speed Heat Pump
Model 288BNV (which is 18 SEER/12.5 EER cooling efficiency and 11 HSPF) and the air handler is 5-speed variable. The new thermostat is the companion Evolution® Connex™ Control.

It took a few weeks to get contracts (including sub-contract), MassSave heat loan sorted and schedule the job, but once is started, the heat replacement itself took only 2 full days, including removal of old equipment, crane to reach the roof and electrical. The heat removal / replacement was exactly per the provided schedule. I think there were at least 6 guys working on the heat equipment at various times. The ceiling construction (4 other guys at various times) took a bit longer than I initially expected (1 day demolition of bathroom, as expected, but 3+ days of ceiling reconstruction, which included metal frame, drywall, plaster, paint and 2 installed metal hatches), but that was my preferred subcontractor and he did a fantastic job.

All the people who came to my house were professional and knowledgeable. The preparation and cleanup was a little inconsistent depending on which guy was there; sometimes it was 30 minutes of prep with paper / plastic on all floor (including through the doorway) and cleaning so thorough that it was cleaner than I usually keep it; other times it was a cloth tarp quickly set down with a quick wipedown and sweep at the end (not as clean as I usually keep it), but I appreciate that everyone made an effort to clean the job site at the end of each day.

I haven't had the new, efficient system long enough to see an appreciable change in my energy bills (this April was slightly less expensive than 2018 April bill, but hard to say if that's just inconsistent weather or the new system), but I can definitely FEEL the difference. I LOVE the new 5-speed fan system, which goes soft if just maintaining a temperature or harder if needing to change multiple degrees (which it can do much quicker than my old system). Also, it's "smart" enough not to put the fan full blast while there's still cold air in the ducts (my old system used to blow cold air when it first turned on and had only one speed).

During the project, they swiftly handled their part of the MassSave heat loan application, responded quickly to questions, and were able to deal with challenges (like the narrow height of my bathroom ceiling) and changes (e.g., an unrelated plumbing project in the building which had impact on my condensate drainage pipe). They also submitted both MassSave rebates on my behalf.

Although I generally like to support smaller businesses, having a larger business for this project, with a dedicated sales person / project manager (Jason Shea) made this project a lot easier for me. Sometimes you get what you pay for, and I think in this case, choosing a more expensive service gave me a much better experience. Also, on a side note, this project involved people of various skin tones and accents; white guys, Brazilian immigrants, they all did a great job - that's what makes America great, a mix of talented, hard-working and diverse people.

I would definitely use Cooling Unlimited again and would recommend to anyone in the area who needs heat replacement.

Quickly done and on budget. Good to have hot water. They installed heating system when we converted to gas years ago and we have been pleased

Professional and very responsive. I would highly recommend! Felix and Bill were great!

Cooling Unlimited did a great job years ago replacing my old boiler so when I needed air conditioning I had them install it. Today was an AC repair. The technician was on time, professional, and obviously knew what he was doing. He patiently and thoroughly answered my questions. They do a great job every time.

Everyone I worked with at Cooling unlimited was very helpful. We had ductwork and central air installed. The project was well priced, and Jason Shea our rep was great at communicating with us. The job was done well, and in a timely fashion. Would recommend.

Quick appointment scheduled. In time. Neat. Very professional. Took the time to explain the issues

I can't speak any more highly highly than 10 stars for cooling unlimited. They installed our air conditioning system system from beginning to and eith all brand new equipment they did a perfect installation they clean up after themselves and they had the whole job done in 2 days most companies were taken a week to do it . They also installed a brand new high efficiency boiler the boiler for me because r's broke 6 days before the 10 year warranty ran out They got me a new boiler and it all the installation and all the upgrades to make it up to code and the heat has never worked Better. Yes yesterday my air conditioning went out at 5 PM I called cooling unlimited and they said that they would send a checkout for an emergency order and they weren't sure what time that would be They were there 2 hours later we were lucky enough that they had the condenser in the truck to replace our broken one and our AC was back and running Immediately. They have a yearly contract where they can check your heat in the fall and in the spring to check the air conditioning I would recommend doing it it's a way to know that your equipment is in good shape Or if something will need to be replaced down-the-line. I can't say thank you enough for yesterday and I can't say thank you enough for all the work that you have done for me over the last 8 years some reviews people put are full of it this one's real and these guys are that good. Give them a try they will come out they will give you a quote they also work with the Mass Save program so anybody who owns their own home and can't afford an upgrade to their heating or air conditioning system they have special loans with 0% interest through the Mass Save program check them out it will be well worth your time it's the best decision I've ever.