Alpha Omega HVAC Plumbing and Heating

Sam of Alpha Omega responded immediately to my water heater emergency. We negotiated on a price which saved me $ based on quotes from other providers. Within a matter of hours, he ordered the water heater and installed it in a professional manner. I highly recommend him.

When I lost hot water, Sam was super responsive and came out right away to take a look. It ended up being a bigger job than expected - both my boiler and hot water tank were in need of replacement - but he walked me through my options and gave me all the info I needed. I decided to replace my existing oil heat/gas hot water setup with a combination gas boiler, called Sam again, and he was right back on the job. He was able to start quickly, finished the work earlier than I expected, and price was exactly as quoted. Great work and would absolutely go back to Alpha Omega in the future!

Highly recommend Sam at Omega Plumbing. My hot water heater sprung a huge leak and flooded the basement. I spoke to Sam and he was available within an hour. He was very professional and courteous. He replaced the water heater and disposed of the old one. Pricing was very reasonable especially for an emergency call.

My central air was not working at all due to a leak. Sam from Alpha&Omega came out on short notice, and in a timely manner to diagnose and fix the issue I had. Very professional and explained where the problem was on the A.C. and he repaired it to my satisfaction. I Will definitely call him again in the future if I have any other issues arise.

I have used Alpha and Omega twice this year the first time was right at the beginning of the new year. It was Nwe Year's holiday weekend a there was the slight scent of gas in the basement. I called National Grid and they identified that the leak was coming from the hot water tank and turned the gas off and instructed me to call a plumber, fix the impairment and the plumber would then turn the gas back on...I was panicked because as a new homeowner I didn't know who to call and given the holiday weekend I wasn't sure I could find someone to come and in the meantime, no hot water. By God's grace, I called Alpha and Omega and Sam was there the next day. He fixed the problem, and turned the gas back on and was very reasonable price-wise given the emergency. (My other concern was that someone might take advantage of my desperation given the time of year and emergency). I knew then that I would call Sam for any plumbing services. So fast forward to last week, I bought a new gas range. Sam was able to come out within a day or two of my delivery, connect the oven and charge a fair price. I highly recommend Alpha and Omega/Sam for any future plumbing services you may need.

Prompt and completed work on time; quality of work is just ok when you’re desperate. Can’t say if price was reasonable as we needed hot water ( he installed a tankless hot water system). And my husband cleaned up after him.
Nice guy though but will need to offer a lot more to get to 4 stars...

Worst service ever. The tech charged me a $150 diagnostic fee on Saturday, then came back on Monday morning to change the vent damper, which took him 5 minutes. He didnt clean the burner, I pointed out the flames were yellow, when they are supposed to be blue, he said that is normal. He charged me an additional $650 for part and labor. The part costs around $100-150. You are no longer welcomed in my home, this should be considered stealing. $500 for labor that took literally 5 minutes and no other maintenance to my furnace. Nobody should use this company if you dont want to be ripped off. NOBODY.

Sam at Alpha Omega Plumbing and Heating was fantastic. He arrived right on time and did a great job. Sam used quality parts and was professional at all times. Sam's communication throughout was spot on. I highly recommend Sam at Alpha Omega Plumbing and Heating. I will call them again for any plumbing needs.

Sam was very impolite and overcharged us, $390.00 for replacing ingnitor(which he spent less than 10 minutes replacing) in our gas furnace and gave us 3 months warranty. He really has taken advantage of our ignorance about this situation and I think this is a big scam that no one should go through. The ignition kit he used after we looked it up cost only $19.49 (SSN2000 SILICONE NITRIDE UNIVERSAL IGNITER KIT) from Supco. So this man charged $370.00 for labor, less than 10 minutes job, wow!!!!!!

He responded first from home advisor by calling us and gave us a choice to come in last night or next morning. We asked for the night because the house was cold, thinking maybe he could reignite it without needing the parts as we said to him.

He came in last night and immediately got to know it was the ignitor which needed replacement, this was less than 5 minute troubleshooting. We already suspected that was the problem anyway, but did not know how to replace it. Even though it was said to be replaced very easily, we wanted a professional to do it.

He told us our price for the night was $150.00, just for coming. We told him he did not make that known to us. He rudely threw the ignitor he has removed on the floor.

He was very rude and impolite, but my husband tried to calm him down and said it's ok we should let him go ahead and replace it the next morning since he needed the part. He came this morning to replace it at 9am, in less than 10 minute he was done.

Please watch out and make sure Sam specify his after hours charges to you. I do not think he should have the ability to leave us with the only two choices of fix it or pay $150.00 without fixing, without explaining any emergency charges to us prior to coming.

I hope he take note of this and correct himself and work professionally and not dwell on peoples ignorance and make money!

Will never, never, never hire him again!!!!

Great job guys. They answered my phone call straight away, and the plumber installed my boiler super fast! Their prices were very reasonable and the boiler was way better than what I had. Honestly I wouldn't call anyone else. Thanks for heating my house. I'd definitely use them again.