Platinum Home Services, Inc.

Everyone that came to our home was great. They were professional, efficient , courteous , knowledgeable and helpful. We would definitely use them again in the future.

Our heating system in Ma failed in February during a very cold spell when temperatures were around 16 degrees. .We were concerned about frozen pipes. We reached out to three heating companies and Platimun home services responded immediately. Another company tried with no success to repair the burnham boiler, but Platimun came out and repaired the problem with the boiler the next day that the other company wasnt able to figure out. They kept us running with heat while we decided it was best to put in a new boiler due to the age of the existing boiler. They were very informative in explaining the difference in the technologies and higher efficiency boilers.
One of the women who works there Christine Lavoie went above and beyond through out the entire situation to make sure that we had heat. She called and followed up on everything and her responsiveness was over the top. After the Platinum technician went for the first visit Christine conferenced us in on a phone call so the technician could explain what he did. The communication was excellent and the follow up was amazing.
Through out the entire process they were extremely helpful and continued to stay on the problem until we were up and running again.
Not only did they get the system installed immediately but they saved us a significant amount of money. Two other companies gave us quotes and their price was much less than two other companies for the same system. There was also a huge rebate of $2750.00 in addition to the huge savings for purchasing a high efficiency boiler and Christine helped me fill out all the paperwork. I can not say enough about the level of professionalism and their sense of urgency to get us heat. A week later one of the zones was not providing heat. We called them and they came that same day in the middle of the night to replace the thermostat that had failed that had nothing to do with the new heating system. I would recommend them highly and give them a AAA rating . It was a real pleasure working with them in spite of the anxiety of losing ones heating system in the middle of winter. If you are considering a new heating system, Platinum will not only save you money, but they will install it in a timely way. This was probably the best experience I have ever had with a contractor.

These guys were awesome a 2 day job they did in 1 day they didn't leave me without heat on a cold night

I called platinum because my heat didn’t work ,and they called back right away
Helped schedule a technician to come out around my schedule
Excellent customer service

Great job efficient and timely

Very friendly and professional i would recommend this company to my friends and family they did a great job

The "A" Team was excellent.!

Fixed my AC unit right quick