Comfort Engineered Systems

Tuan is super thorough, polite, clean and quiet. He was truly amazing and I want to give him top ratings for customer service. I have had this system routinely serviced every single year and he is the only one who took everything apart, cleaned it all, and showed me before and after photos. His work went way beyond simply changing the filter as others did in years past.

The work crew were excellent. Always good to work with and very helpful. Very knowledgeable.
5 stars for the boots on the ground. I cannot say enough about all the gentleman that came out to work on my project. They were all wonderful people.

The installment of the Generac generator was done professionally at a speedy time. The crew was knowledgeable and polite in demonstrating the ease of use of my generator. Thanks Comfort Engineering for your service!

We ordered a generator in September 2021 and provided a hefty down payment much like another reviewer. Salesperson Geri C provided a delivery and installation date of March 2022. Once sold, Geri ceased to return all phone calls or text messages. Since that time, it took me (literally) 83 phone calls to get an update on my order. We received an update in late February and were told that our generator was in the warehouse and that Comfort Engineered Systems was going to start working on permits that week. When I called to follow up a week later, after 26 attempts, I was told that my generator was not in the warehouse, it had not been shipped and it was not due to be shipped until AUGUST 2022. Since that time, Ed Perez assured me that it would only take a few weeks to install once received and offered to review my home specs to see if a smaller generator would suffice and committed to following up the next day. That was on May 12th. I never heard another word from him until today (after 8 attempts). Today, Ed Perez communicated that he would call me this week and that their hurricane season begins on September 1st. Needless to say, I have no confidence in whatever new story this company will give me regarding a product that Geri C stated we would have in March 2022. Based on the review that I just read and my experience, I recommend avoiding Geri C and this company until further notice. You will not get what you paid for or what they are selling. Zero stars. Do not recommend.

They now use an answering service. So when you call you leave a message and it takes weeks to get a call back only to be told you will get another call back that never actually happens.
I called and waited over 6 months for my home generator to be repaired due to being short staffed. Now it's taking countless calls just to get questions answered & a service scheduled. I highly recommend going to generic website and finding another service provider/authorized dealer. Comfort Engineered has the worst responsive time I've ever seen. I am super patient, but now we are back in another hurricane season and I still don't have my concerns addressed from last hurricane season.
UPDATE: I got a call back & service scheduled. The staff and field techs were friendly and apologetic about the response time.

CES installed a full-building generator at my veterinary hospital several years ago and has kept the hospital fully functional through storms and hurricanes such that we have had basically zero downtime. They were prompt in servicing the generator to keep it running smoothly when it needed maintenance after operating continuously 24/7 for days after Hurricane Ida.

We hired Comfort Engineered Systems to purchase and install a whole home Generac generator. We met with Ed, the owner of the company, and were informed from the beginning that wait for a generator was about 6 months due to this new Covid world we live in, where there is a shortage of so many products. Ed personally kept us informed on the progress of the order and actually delivered the generator ahead of the original estimated timeframe. Once received, the generator was installed very quickly. A very professional team poured a concrete slab to host the generator and the next day they returned to set up the generator and and run a gas line through out attic to connect the generator. The generator was beautifully installed. All of the electrical and gas lines that were mounted on the exterior of our house were done very nicely and the installation team was extremely professional and great with communication and instruction of how to use the generator and maintain the generator. Having had 3 power outages since the installation, we are very happy we made this purchase. Ed and his team did such a great job, we have hired them to replace our HVAC system. As with the generator, there have been delays as they wait to receive all of the equipment we need, but the communication has been great and we look forward to our new spray foamed attic and A/C system! Ed personally and meticulously measured the interior of our house and even the thickness of the windows. He input the data into some fancy program and we got over 20 pages of data that said we could downgrade to a 3 ton unit, from a 5 ton unit with the addition of the spray foam. Ed really "designed" our system specifically to address problems we have cooling parts of our house with the current system we have. I received quotes from two other companies to replace the HVAC system and both did not spend more than 20 minutes at my house before putting together a quote. One company didn't even go into the attic to see what we have! The time and attention to detail we received from Comfort Engineered Systems far surpasses what we expected and received from the other two quotes. While the delays associated with Covid are frustrating when buying so many products these days, I am very optimistic that our project will be completed soon. I can't say enough about the quality and professionalism we receive from Comfort Engineered Systems! We were referred to them by 3 neighbors who are all very happy customers.

Went into Comfort Engineered and was put a ease with there quality & professionalism of their operation. Although I’m just getting started with them, they seem to have good qualities to their business of servicing my Generac generator for my home. Unlike the big chain store Lowe’s who botched up the job of installing my in home generator, I mean it was a horrible experience. If I had to do it over I wouldn’t hesitate to use Comfort Engineered. Just had another good experience with Comfort Engineered 05/26/21. There tech Preston came out and tried to get mobile link set up but we had some other issues to figure out .He gave me some good info on my generator and didn’t rush or get frustrated with the situation. Thanks for the personal experience again! GOOD PEOPLE!!!!

Comfort Engineered Systems turned a bad situation of losing AC in the dead of Summer into a relatively painless situation . When approached with the task of replacing our AC, we were immediately given several choices along with various financing financing options. Once we found the decision that was right for us , CES quickly checked inventory for the required parts and began work, Even finishing 2 days ahead of schedule .

Update: Although my original review was primarily based on frustration due to lack of communication, I would like to say that my generator was finally installed this week and the crew that did the installation was phenomenal! It took them 3 1/2 days because it was a complicated install, they were at my house no later than 8:00 each day and worked all day to get the generator installed. They had to dig up my garden to run the gas line and they put everything back the way it was (to the extent that they could). I'm very pleased with the install so I thought it was only fair to update my rating!

I ordered my generator in mid June, put down a & 7k deposit and still do not have a generator. I have to call every week to check on the status, I’ve NEVER received a call from them over the course of 3 1/2 months even though I was told they would check in with me weekly. Every time I call they say they’re expecting a shipment by a certain date and the date keeps getting pushed back. My original installation date was suppose to be mid August, then early September, then late September...early October, mid October then late October. I was told the delay is due to COVID which I can understand but I called two other generator places yesterday, both said they have the generator I want in stock.