Dream Team Heating & Air

Justin, Keyon and Brandon were great. It’s hard to replace all the ducts in your house and be quiet as mice, but they were close to it. They worked a solid 8 hours until they got the job done. Focused young men with a great work ethic. Very professional business.

Dream Team showed up on time and the technician (Jared) was so professional and helpful! He explained everything and showed me pictures of my AC unit. He was honest about the repairs vs replacement options. I would absolutely recommend Dream Team and will definitely use them in the future!

Technician Jared Courson was on time and started troubleshooting my system’s problem right away. It didn’t take him long to PinPoint the failure and he had it fixed quickly. He thoroughly explained what he had repaired and stayed on site after the repair to make sure my A/C system was running normally. Once he confirmed everything was in order we handled billing and he was on his way. I’m very satisfied with the level of knowledge and service provided by Dream Team and will use them again in the future.

Have used this company twice and have been very satisfied Jared was great. Really nice guy. Took care of an emergent AC issue in less than 24 hrs. Gave several options and ecplained each thoroughly. Highly recommend.

Dream Team performs maintenance on our AC system regularly. The front office is always pleasant and helpful. The technicians are professional and knowledgeable. Today, Corey came out to deal with an issue that we were experiencing. He definitely lived up to the level of service we have begun to expect from Dream Team. We would definitely recommend Corey and Dream Team.

Joseph and Corey came out to do routine maintenance and found some issues that could have ended up costing me a lot more in the long run (service the previous owner had done, not by Dream Team). Joseph came back the following week and got all of my issues corrected and my system is now running perfectly. Both guys were very thorough and explained everything to me in great detail, along with pictures of before and after. They were very friendly and I was completely comfortable having them in my home, which is a big deal to me since I often have to handle appts when my husband is at work. I especially appreciated Joseph's upbeat personality...even after working in a hot attic for several hours. I highly recommend Dream Team!

Dion was AMAZING! He was so polite, genuine, and attentive. He made sure to solve the problem efficiently and then dumb it down for me to understand 😂 Thanks Dion for helping us out in this god awful heat! You were truly great!

Jared, the technician, was phenomenal and made this process the best we ever had. He communicated throughout the process and kept my wife and I in the loop throughout the whole time. I would recommend Dream Team to anyone and everyone who needs HVAC maintenance and repair.

I called Dream Team Heating & Air after I had received a coupon in the mail for A/C Tune-up for $59. The technician Joseph W. shows up for the appointment, asks where things are located, and heads into the attic. He immediately asks if he "finds a capacitor that's out, should he go ahead and fix it?" That is a huge red flag in my book. There's nothing wrong with my A/C system, which is why I called about a simple "tune-up."
I asked him to go ahead and charge me for the tune-up and get to tuning up! He tried explaining to me that I was going to be billed for $190 but that he promised the front office would call to reimburse me. I'm uncomfortable with promises in any form of service and sales.
The front end of the operation has issues. It never expects customers to go for the advertised pricing, then put the heat onto the field technicians, which needs to be fixed.
I'm leaving this review to bring awareness to their front office staff and management. Add an item to your technician's portable billing devices for the coupons.
Also, define "Tune-up" on your coupons. As the technician wrapped up, he explained that my A/C system needed cleaning and servicing. At this point, I need clarification as to what I just paid for and now want the transaction to be finished.
The technician started to get demeaning saying things like, "That's what I just explained if you were just listening..."
Farewell, sir, onto actual issues that require problem-solving, not the need for Dream Team to upsell and get confrontational.

Use anyone but Dream Team Heating & Air.

Mr. Joseph Washington came to my home to perform maintenance to my unit. He was very professional and friendly. Also, he took his time to explain me in a very technical detail about my unit. I liked the way he explained everything to me.