Joe Serpas AC & Heating LLC

I made an appointment for an estimate at 12 pm. The appointment was for my mother’s house so I took off of work. He never showed up. When I called to see if he was running late, he told me he will not be coming because he was too busy today. He also complained about his own free estimate policy and that he would rather keep working than give me an estimate. He also didn’t offer to reschedule. It was clear my call was a burden to him by the way he responded to me. As a business owner, I understand things happen, but a no call no show, no apology no reschedule and a brash explanation is a major red flag for a business.

We have called Joe several times over the years and have always received prompt, reliable service. We highly recommend him.

Joe is very professional, very knowledgeable, and prices are always better than the competition.

I called them out on Monday 12/21/21 they came out and only fixed part of the wire 24v low voltage so on Christmas eve it broke again then charged me holiday prices to come out and fix the problem they didn't fix right the first time then left without it being fixed and wanted to charge me again to come out the following Monday to fix it right I would recommend that you never use this company I paid around $500 to them for nothing I went through them so if something went wrong it would be covered but it wasn't so then the day after Christmas I had a friend come help me fix it right I also had to pay him and buy all the parts I'm very disappointed and will definitely be bringing him to small claims court not to mention my kids had to wake up Christmas morning with no a/c

They didn't try to up charge and fixed the problem effectively. I would highly recommend them.

Always courteous. Accurate estimates. Clean and professional work. Truly the best HVAC professional I've worked with.