Air Tech, Inc.

I have had the great fortune to know the owner of Air Tech, Rusty Kirby, most of my life; I grew up next door to him. I always admired his passions, and they were obvious: He was an incredibly caring parent, an avid hot-rod fan, and a very hard working technician. I never imagined that we’d be working on projects together 20 years later. He has serviced all of my business and personal HVAC needs marvelously, but I have one, beyond 5 star story, that should be shared. 8 years ago, while I was just settling into my business, I ran into an acquaintance from a previous occupation I had known well. Her son-in-law and her were Thanksgiving shopping in Meijer, as was I, and when I saw them, I gave them a big smile and a jolly “great to see you” but they were unable to respond with such delight. Looking closely at my old friend, I could see she had the look of a woman who has been crying for months. Being a direct person, I immediately ask what going on, wondering why they look so pitiful? She shares with me her 28-year-old daughter (not shopping) is terminally ill with an inoperable tumor wrapped around her intestines. I was in such shock. How horrible... but there was more. Her sick daughter was living with and the caretaker for my friend’s mother, so her grandmother, and while she was suddenly hospitalized, her grandma had no one to care for her and the state took over her elderly care and estate, so my friend's daughter was now homeless on top of sick, and was forced into living/dying in her mother’s house having no where else to go. “And it gets worse…” the husband/son-in-law says. “The heat went out in the house and we can’t afford to fix it, so we are just freezing. Nothing to be thankful for this Thanksgiving.” We spent a couple more minutes together and all I could do was apologize over and over for all they’d been through. They didn’t ask, but I knew I had to do something to help them. I remembered that Fayette Heating and Air does charitable work for those in need, so I called them immediately from the parking lot, and they said they had already fulfilled their annual charitable quota, and were not interested in helping. Ouch, some heroes, and now what? The only other person I knew was Rusty, who is a smaller company and probably couldn’t afford to do stuff like this. Still, I wanted to help them bad enough that another “No” wasn’t going to stop me. So I reached out to my old friend, Rusty, and told him the whole gut-wrenching story and to my surprise with ZERO hesitation he did help, as if it was his responsibility. He went out that day to diagnose the problem, called me afterwards, and said he would buy the $900 part if I would absorb the installation, which I happily did. We went in halves together and made a Thanksgiving wish come true 24 hours later, for a family experiencing nothing but heartbreak. I still see them occasionally, and the kindness we extended them and the comfort we gave her daughter in the last month of her life is something they will never forget. I am proud to call Rusty my friend, who is a real superhero and an inspiration. I can personally attest that whether you are a total stranger or a lifelong friend, Air Tech will treat you like gold. Thank you for everything, Rusty.

When I asked the technician if he had a mask and gloves he could wear into our home, he yelled “sadly, I do” to me in a rude and dismissive way. If you’re at all interested in a company that makes an active commitment to keeping customers safe during the pandemic, I would highly recommend continuing your search to an organization that takes these precautions seriously.

Air Tech is the most efficiently ran business in Kentucky. They do it all and on time. They always work you in when you need heating and air the most

Professional, kind, and consistently great customer service! Additionally, they gave me great options for a good price in putting in two new HVAC units.

I agree Air-Tech is terrific.Jeff came out on a Sat. morning and put a new motor in our furnace within an hour of my calling them.You can't beat them.Thanks so much Jeff

AC tech, Adam?, was on time, very good technical. Did a great job, would certainty recommend him and his company on any future repairs.

Great service, above and beyond. Professional and honest.

Wonderful people! Great service!