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Barnett's Heating & Air Conditioning Reviews - 61

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Madonna Easterling Estes

I called Barnett's on a weekend and they arrived promptly. Mr. Barnett was very polite and courteous. He informed me that 2 parts needed to be ordered for my furnace. He assured me they would be ordered when he got back to the office, but warned me they wouldn't be in before Monday or Tuesday of the following week. This was during the extremely cold spell we were having with temperatures in the single digits. Approximately 16 days later, after numerous communications with Barnett's, the technician arrived to fix my furnace. He was also polite and courteous. He was there for about 15 minutes, replaced two fuses, and was gone. I was charged two service calls, the cost of the parts, and given a 15% discount for "having to reschedule my appointment." I think 16 days is an exorbitant amount of time to have to wait to have two fuses replaced and to be charged for two service calls when I was told the "parts" would be in within two business days. I was always courteous and never complained after numerous explanations as to why my parts were still not in. I'll leave the rest up to you, but I will not be using their services again.

Kasey R

100% would reccomend! Our A/C went out one night and called the next morning at 9:30am, they told me they'd be there at noon and arrived 30 minutes early!
The guy I dealt with was super professional and likeable. The cost was fair. 2nd time calling them, will call them again next time. Thanks again!

Susan Buckmaster

I have had another company do a winter furnace inspection a couple of times. Both times I was told there was a ton of stuff wrong with my furnace - all stuff that was going to cost thousands of dollars. I didn't believe them. This year I had Barnett Heating and Air come and inspect my furnace and they said that it was in perfect condition. Fair prices. Trustworthy. Won't ever call anyone else.

Beverly Wagoner

Great fast service!! A very great crew. Every time we have called them they respond quickly and fixed the issue. This time it was a new unit and they have been great to work with. Will definitely continue to use their service. Thanks!

Donna Sullivan

After 2 companies failed to show up, Barnett's saved the day!! The 1st technician was very thorough & patiently explained the problem. The part needed to be ordered & the owner HIMSELF came to install it so our event wasnt ruined. They had our home cooled down in time for my son's party and I could not be any more grateful. Thank you again!

Lisa Rhorer

We have used Barnett's heating and cooling multiple times and love them.
They have replace 2 units in our house and everything works wonderful.
Also my daughter is a single mother and they went above and beyond to help her get her unit fixed. I highly recommend them

Deb Chenault

Last Sunday I returned from being out of town, outside all day, on the hottest day of year. I expected to open my front door to a cool house and just chill. Unfortunately, when I opened the door, I discovered a thermostat reading 87 degrees and no working A/C. I called Barnett's and received a call back within 20 minutes. Though it was a Sunday evening, Chris was at my house within the hour. He quickly diagnosed the problem (malfunctioning capacitor) and fixed it on the spot. Within a few hours my house was completely cooled down again. I can't say enough good things about this company's understanding, reliability, and professionalism. And it's a family-owned, local business, which is what I want to support. If you have a problem with your HVAC, give them a call!

Brittany Ponder

Chris was absolutely wonderful. Professional & very informative! Stayed until he found the problem and didn’t charge us a arm and a leg, when other’s suggested it was time to replace our entire unit! I highly recommend Barnett’s.

James Pena

When I shop for anything big and meaningful customer service plays a huge role. Also understanding that through a time that the big companies are taking over it is awesome to experience a family owned business that gives you quality service from the equipment to the customer service. Highly recommended.

Elishia Amera

Wonderful and quick service.
Anyone in the area that needs maintenance or just has questions or needs tips should talk to this company. Chris,Super friendly, fixed my unit in less than an hour after being without air for almost 3 days.
10/10.

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Barnett's Heating & Air Conditioning Hours

  • Monday 8 AM to 5 PM
  • Tuesday 8 AM to 5 PM
  • Wednesday 8 AM to 5 PM
  • Thursday 8 AM to 5 PM
  • Friday 8 AM to 5 PM
  • Saturday 8 AM to 1 PM
  • Sunday